David Hills’ Post

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Chief Customer Officer Asda

At Asda we are proud to support our communities and contribute to their wellbeing through community initiatives, and today's Brighter Living Report demonstrates our continued commitment towards local groups and causes, as well as emphasising the progress we've made towards our Environmental, Social and Governance (ESG) goals. 2023 saw our biggest ever year for Tickled Pink, raising over £7m - with another £3.1m for BBC Children In Need. Our Community Champions have also led the charge in giving back to local communities, organising litter picks for 750 colleagues and 1,500 customers as part of The Big Help Out, and amassing 2,300 bags of rubbish through our ‘Great Coronation Clean Up’. Read on for more information: https://lnkd.in/eCpiXEXM #ESG #Asda #ESGReporting

Rachael Novik

Partnerships at Dines

1w

Hi David Hills as one of your customers at the end of her patience I’m hoping you can help. My George at Asda in store delivery seems to have gone missing. Nothing they can do in store I’ve been told, I’ve been on hold multiple times a day for the past 3 days with your non existent customer care line that seems to be experiencing ‘higher than average call volumes’ (I can only imagine this is down to the fact that no one actually answers the phone). I have sent a DM on social media (as instructed in the Instagram bio) but to my shock have had no response. Could you please advice what else you would suggest I do to try and rectify this?

Stuart Hancy

Head Of Logistics at Direct Online Services

1mo

Hi David Hills, Asda have raised a lot of funds here for some great causes which is fantastic! I wonder if you would mind contacting me regarding the treatment my wife has received from Asda overall and your Customer Services team who we assumed would be there to assist with issues she has been faced which has fallen nothing short than disgusting. After the treatment received, I have tried to look into how we can finally get our issue resolved to find lists of similar complaints where it appears there is no desire to resolve issues that your customers have been faced with which is very sad from a business like Asda. I see that Asda's growth plans are going well with opening new stores/branches but unless your approach towards customers changes it could all be wasted as in this day and age customers with just go elsewhere. We understand that sometimes things can go wrong but it is the approach to putting these issues right that matter particularly in current climates. It would be good to have a constructive discussion with someone that isn't just going to read from a script and pass the issue from pillar to post. Apologies for contacting in this forum but is the only option that appears available. Thanks. Stuart

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Incredible work! Well done to everyone involved 👏

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Richard Hammond

Uncrowd CEO & Founder | Expert in Experience Analytics

1mo

We get a lot of dings as big retailers but the power to do meaningfully good things is genuine and impressive. Nice one.

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Pooja Arora

Dedicated in making my clients succeed, Experience in Business, Digital and Cloud Transformation, Forte - Customer Success in Retail and Travel, Nominated for Rising Star at #WID by #ISG

1mo

Amazing strides David and asda

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