Our Chief Technology Officer, Bill Briggs, sat down with Walmart's Chief Product Officer, Jon Alferness, at #CES2024 to talk product management, platforms, the intersection between product and engineering, GenAI and more!
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📣 Future of the Car Summit goes into the next round – with Thoughtworks as a partner. 🚀 Come and join us on-site in London. Let’s talk about how we enable the automotive industry to adopt modern software development practices and transform their businesses for the digital age. #FTCar #ConnectedCar #SoftwareDefinedVehicles #Automotive
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Executive Advisory | Digital Transformation | Tech Leadership Coaching | Agile Product Development | Engineering Excellence | Building High-Performance, Product-Aligned Teams | Fostering Innovation & Technology
📣 Future of the Car Summit goes into the next round – with Thoughtworks as a partner. 🚀 Come and join us on-site in London. Let’s talk about how we enable the automotive industry to adopt modern software development practices and transform their businesses for the digital age. #FTCar #ConnectedCar #SoftwareDefinedVehicles #Automotive
Let's meet at Future of the Car Summit
thoughtworks.com
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Global Product Marketing | SaaS | Martech | Creator Economy | ex-PayPal/ eBay, Vodafone | The NTWK member
Looking forward to meeting you tonight at 🔥 ProductTank AMS 🔥 with Marty Cagan of Silicon Valley Product Group (SVPG) live on stage! What does ‘good’ product creation look like in companies that power their businesses with technology to compete? In an era of rapidly changing enabling technology, it can be hard to know. Many of us live for these disruptive technologies. They are what allow us to solve long-standing problems in ways we could not have imagined before and that customers love. ‘Good’ is quite often described as “the way we do it”. Many claim to be able to recognise when they see it, but find it hard to articulate exactly what “it” is. Luckily SVPG has been tirelessly sharing best practice and now their new book ‘Transformed: Moving to the Product Operating Model’ helps everyone take it to another level: 1. The degree of change required is substantial. It changes how you decide which problems to solve, how you solve problems and how you build solutions that customers love and work for your business 2. Taking advantage of these new capabilities impacts the entire company which makes it anything but easy 3. There is no single way to create products, there are principles, concepts and competences to help companies and their teams transform and grow impact consistently with the best product companies out there. It promises to be an insightful evening. Thank you ProductTank AMS and especially Adyen for organising and hosting the meet-up. 🙏🏻 #productmanagement #GTM #innovation #leadership #technology #transformation
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On CX Day remember to thank all of your 'CX 1st responders' who protect and nurture all of your customer relationships! Let's work together to Illuminate, Navigate, and Elevate your organization's CX Journey to Deep Customer Value.
Founder & President of Vector Business Navigation | Certified Customer Experience Professional | CXPA Innovator | Leading Global Organizations with Customer-Centric Transformation
Happy CX Day 2023 - I am so proud to be a part of this growing community of change makers, committed to keeping the promises of the organizations they represent. #cxday #CCXP #CXPA #CXTestPilotsUnite
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📣 Future of the Car Summit goes into the next round – with Thoughtworks as a partner. 🚀 Come and join us on-site in London. Let’s talk about how we enable the automotive industry to adopt modern software development practices and transform their businesses for the digital age. #FTCar #ConnectedCar #SoftwareDefinedVehicles #Automotive
Let's meet at Future of the Car Summit
thoughtworks.com
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This post is based on Bryan Finster's excellent leadership at Walmart but I had a very similar experience leading a change on set top box development in BskyB in the 2010's where we focused on exactly the things Dave Farley talks about in this post. What strikes me is the elegant simplicity of focusing on what's stopping you releasing high quality code at will and then removing, automating or avoiding it. The point about improved product engineering being a socio technical change is also spot on. Lot's of wisdom in the video, thanks for posting Dave.
How Walmart Achieved TRUE Agility
https://www.youtube.com/
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💡 My week at Eyk. By the end of september, our product will be live and available for 6 months. Has it all gone as planned in those first 6 months? Absolutely not! Has it been an easy path forward? No, it has been filled with hard learned lessons. But our mission and vision stand solid and are being answered with enthusiasm and trust by many digital/e-commerce marketing teams. And our product is maturing quickly and truly becoming an embodiment of that mission and vision. So this week I felt a big sense of accomplishment and pride. I felt this the strongest during Fridays internal sprint demo, a moment in which Eyk engineers showcase to each other what they have been working on this past sprint (in our case; two weeks). And when looking at what we will be releasing the coming weeks, I realised that in those first 6 months, as a team we have: 👂 Truly listened and learned to the problems e-commerce marketers experience and how they would like to have it solved 🔍 Tweaked our product vision while remaining true to our long term mission to lower the technical barriers between marketers and their data 🧩 Solved very technically complex problems quickly, reliably and in a scalable way 🤔 Challenged ourselves in every part of the business ⚡Managed to build energy and momentum around our product ❤️ And an energetic balance of big urgency and big fun in the team and culture of Eyk. 🍒 Cherry on top? I am fully convinced that the upcoming releases makes Eyk the 10 (maybe 20) times more valuable solution for e-commerce insights into the customer journey compared compared to alternatives in the market. And I can not wait to let e-commerce manager & marketers use Eyk and to keep on spreading our vision of full data ownership and getting to valuable data insights without the need for code. This short clip shows Maikel van den Boogerd demo’ing some of those 10x features to the team…. 🙏 👊 Enjoy your week!
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Empowering through learning. 💡 Walmart isn't just interested in upskilling; it's committed to connecting, growing, and valuing every team member's journey. Dive into Tim Robbins' insights on how tailoring paths and celebrating achievements make all the difference. 🌱 https://bit.ly/46bJlzo #TheBigLearn #EmployeeUpskilling #LearnChangeGrow
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Change Management Consultant (Prosci®) | Change Catalyst, Accelerating Business Transformations | People-Centric Digital Transformation Expert Driving User Adoption & Cultivating Positive Work Culture
PART 4/4 - Unlocking the Promotion: My Journey in the Big4! In less than 8 months, I achieved a significant career milestone, securing a promotion in the competitive realm of Big4. How did I do it? Let me share the 4 magic tricks that propelled me forward in this dynamic environment. 🏅 Customer Delight: Understanding the KANO model revolutionized my approach to customer satisfaction. It enabled me to categorize their needs into three tiers: basic deliverables, performers, and delighters. To illustrate, consider the analogy of a car. Basic deliverables are akin to having functional wheels – essential but expected. Performers, on the other hand, encompass factors like fuel economy and durability – qualities that enhance the vehicle's performance. Lastly, delighters are comparable to the unexpected capability of a car to fly – features that surpass expectations and leave a lasting impression. Embracing this model, I made it my mission to not only meet but exceed customer expectations. I consistently surprised them with unexpected delights, going above and beyond to ensure their satisfaction. This approach not only earned their loyalty but also transformed them into my most ardent advocates, endorsing me for promotion. In summary, my journey to promotion was propelled by strategic networking, effective mentorship, building a robust personal brand, and prioritizing customer delight. By mastering these elements, I not only experienced personal growth but also contributed significantly to the success of my team and organization. #Big4 #Canada
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Loved doing this with you Bill! Can't wait to hang out again soon.