Pride, in the name of Infosys
‘Culture eats strategy for breakfast’ is a well-known mantra in management circles, underscoring the profound impact of company culture and leadership during challenging times. At Infosys we embrace this principle, ensuring that we do everything possible to empower Infoscions to thrive under adversity. This commitment to support our team through tough times is integral to our larger mission of amplifying human potential and creating the next opportunity for people, businesses and communities.
I had a firsthand experience of this commitment a few years ago when we embarked on a comprehensive IT transformation project for a leading European firm. Even before we commenced the project, the client took a very profound business decision, rendering our initial implementation plans and solution obsolete. The clock ticking, we were forced back to the drawing board. As doubts began growing over our ability to execute the transformation, the leadership in a critical call with the client’s sponsor, reaffirmed our commitment and pledged full support to ensure the project’s success.
The calm confidence and support from leadership permeated through our team, igniting a renewed sense of determination. Over the next several weeks, our fired-up group worked tirelessly, determined to exceed the client’s expectations and establish ourselves as a trusted partner.
To bolster the team’s efforts, Infosys allocated additional resources, despite the impact on budgets and margins. After all, we remained steadfast in our belief of prioritizing client satisfaction over all else. Within months, our dedication paid off, as we not only met but exceeded the client’s expectation, earning their complete trust and approval.
From our leadership’s decisive actions to our entire team’s dedication, it became clear to me that a supportive and empowering culture is integral to our ability to overcome challenges and deliver.
Do you have a memorable Infosys story to share? Let me know in the comments below.
*The image used here is for illustrative purposes only.
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