Doug Rabold ITIL®, HDI-CI’s Post

View profile for Doug Rabold ITIL®, HDI-CI, graphic

🔟x Top 25 Thought Leader and CX Influencer, International Keynote Speaker, Author, & Certified Trainer who delivers exceptional experiences through cultural transformation

Two big thumbs up 👍🏼👍🏼 I strongly recommend Ben's book "Badass IT Support" to anyone in my LinkedIn network that leads teams of frontline support. It's an easy, enjoyable read with some amazing stories and insights on how to change perceptions of IT by injecting creativity that enhances customercentricity. #itservicedesk #servicedesk #ITSM #itsupport #HDILocal #thinkhdi #CX #customerexperience HDI The Service Desk Institute (SDI) HDI Local Chapters

View profile for Ben Brennan, graphic

Author of Badass IT Support, Head of UX @PeopleReign, Inventor of QSTAC IT Experience Platform, Top 25 IT Thought Leader (HDI, ‘20, ‘21, ‘22), Board Member.

Hard to believe Badass IT Support is 6 years old!! As a gift to the industry that gave me a career, I dropped the paperback price on my first book as low as Amazon will let me. I don’t make anything off it, but it has helped inspire a lot of folks so if you ever wanted a copy, hopefully this helps!!

Badass IT Support

Badass IT Support

amazon.com

To view or add a comment, sign in

Explore topics