🔟x Top 25 Thought Leader and CX Influencer, International Keynote Speaker, Author, & Certified Trainer who delivers exceptional experiences through cultural transformation
Two big thumbs up 👍🏼👍🏼 I strongly recommend Ben's book "Badass IT Support" to anyone in my LinkedIn network that leads teams of frontline support. It's an easy, enjoyable read with some amazing stories and insights on how to change perceptions of IT by injecting creativity that enhances customercentricity. #itservicedesk #servicedesk #ITSM #itsupport #HDILocal #thinkhdi #CX #customerexperience HDI The Service Desk Institute (SDI) HDI Local Chapters
Author of Badass IT Support, Head of UX @PeopleReign, Inventor of QSTAC IT Experience Platform, Top 25 IT Thought Leader (HDI, ‘20, ‘21, ‘22), Board Member.
Hard to believe Badass IT Support is 6 years old!! As a gift to the industry that gave me a career, I dropped the paperback price on my first book as low as Amazon will let me. I don’t make anything off it, but it has helped inspire a lot of folks so if you ever wanted a copy, hopefully this helps!!