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Principle #5 for Delivering a C1X Customer of One Experience: Build Sticky Relationships. Understanding your customers is key. They can typically fall into two categories - "Transactional" and "Sticky." The former seeks the best price without a relationship, while the latter values trust and fairness. By nurturing trust and respect, you can foster long-lasting relationships with your customers. #CustomerExperience #RelationshipBuilding #TrustAndRespect Rali https://c1xmatters.com/
