Fang Cheng’s Post

We're thrilled to introduce AI-driven email support that finally resolves your most common customer support needs, without redirection. 🙌🏼 The post-purchase journey is just as critical as the initial sale. That’s why we’ve redefined email support to create an unmatched automated experience for both our customers and your shoppers alike. With AI-driven email support, you get: 🔥 AI-driven precision for premium responses. 👊 Up to 93% deflection probability (configurable) for targeted replies. ⏩ Rapid customer resolution with fewer hassles.  ✍ Custom responses that prioritize your brand’s value.   Quality support can make or break your brand. Ready to transform your customer support journey? #customersupport #AI #CX #email #omnichannel #custserv

Can you follow your customers as they move from SMS To WhatsApp To Viber To Telegram To Apple iMessage To RCS? hashtag #MessageWhiz can help you deliver across all channels to create a better customer journey. Read more at

How to upgrade your customer service and see your small biz thrive! 🚀 Here are 7 game-changing tips to transform how you support customers: Offer multiple contact options - phone, email, chat, social etc. Meet customers where they are! #omnichannel Respond quickly - aim for first reply within 1 hour max. Customers want fast service! ⏱️ #firstresponse Empower staff to resolve issues - don't transfer customers endlessly. Trust your team! 💪 #empowerstaff Personalize interactions - use customer names, understand needs. Build relationships! 🤝 #personalize Surprise with free gifts or discounts - delights customers and breeds loyalty! 🎁 #surpriseanddelight Follow up after purchase - check satisfaction, ask for reviews. The sale isn't the end! 📞 #followup Admit mistakes sincerely - be accountable, apologize, make it right. Everyone makes mistakes! 🙏 #honestmistakes Provide amazing service and your customers will rave about your business! 🤩 #customerservice #smallbusiness #businessgrowth

Recognizing customer milestones is key to building lasting loyalty. User Journey Automation excels at this, triggering special offers and messages when customers reach spending or order count milestones. Statistics show that loyal customers are worth up to 10x the value of their first purchase. For example, an online fashion store celebrates a customer's fifth purchase with a personalized thank-you email and an exclusive discount on their favorite brand. Such thoughtful gestures strengthen customer relationships, inspire loyalty, and drive repeat business. Embrace User Journey Automation to turn one-time buyers into dedicated brand advocates by acknowledging their milestones. #userjourney #automation #ai #BFCM #ecommerce #CustomerMilestones #Loyalty #retail #email #d2c

Inbound Support Market Forecast: Future Growth Prospects Get your Sample PDF: https://lnkd.in/dvYkDqSz The customer support landscape is changing. Businesses are moving away from traditional outbound methods and towards a more customer-centric approach: inbound support. Here's why the inbound support market is surging: Customer focus: Inbound support prioritizes the customer journey, ensuring a positive experience from the first interaction. Omnichannel engagement: Customers can reach you on their preferred channels – phone, email, chat, social media – for a seamless experience. Improved efficiency: By anticipating customer needs and offering self-service options, you can resolve issues faster and free up agents for complex cases. Is your business leveraging the power of inbound support? #inboundsupport #customerservice #CX #InboundSupportMarket #CustomerService #CustomerSupport #TechSupport #CustomerExperience #SupportStrategy #ServiceExcellence #CallCenter #CustomerCare #SupportSolutions #HelpDesk #SupportIndustry

What Is the Impact of Digitalization on Customer Service? Every channel should be serviced properly so that customers have a smooth omnichannel experience at all times. 📱 Indeed, choosing channels should be part of a strategy that varies depending on customer needs. Choose the channels that best fit your customer base, even if it means choosing less but choosing wisely for a stronger customer engagement strategy. 🌟 To know more 👉 https://lnkd.in/gmmhNua6

Hear Reva Sheehan, Sr. Director, Customer Insights, mPulse Mobile, discuss: - What sets customers apart on their buying journeys - How you can better understand your more “silent” customers - Where tailored communication can stand out in crafting customer experiences for distinct audiences, sending relevant messages, and adapting to diverse content consumption preferences You can also watch the full episode here: https://lnkd.in/gSb5wSDT #consumerjourney #innovation #personas #P2P #pathtopurchase #CPG #consumerinsights #consumerresearch #categorymanagement #B2C #customerjourneymapping #b2b #cxstrategy #customerexperience #customerjourney #CX #insights #customerinsights #consumerinsights #consumerresearch #consumergoods #retail #marketingresearch #marketresearch #customercentricity #customerloyalty #customerinsight #consumerbehavior #momentsthatmatter #marketing #advertising

Most retailers are feeling the pressure to add new physical, online and mobile channels to keep pace with new technologies and changing consumer demands.      But if you’re only adding and not actually integrating these channels with the rest of your organisation, you can end up with silos that frustrate your internal teams and customers. 😮     Here’s how to let your customers hop between channels in one seamless interaction:     #seamless #customerexperience #unifiedcommerce  https://lnkd.in/g8tXFTT7

🌟 The holiday season is fast approaching, and it's the perfect time to ensure that your customer interactions are nothing short of magical with the right call center software. 🎁✨ Let Connex One elevate your #CustomerExperience through our #OmniChannel soution🌟 Here's why having the best call center software is essential during this festive season: 1️⃣ Efficient Service: Streamline call handling and response times to resolve customer inquiries swiftly. 2️⃣ Personalization: Use data and insights to tailor interactions and make customers feel truly valued. 3️⃣ Multichannel Support: Be where your customers are, whether it's phone calls, chat, email, or social media. 4️⃣ Scalability: Handle the holiday rush seamlessly by easily adding or reducing agents as needed. 5️⃣ Data Insights: Analyze customer feedback and call data to continually improve your service with our #Athena AI tool. This holiday season, let's celebrate with exceptional customer experiences powered by top-notch call center software. 🌟💬 How is your call center software helping you create holiday magic for your customers? Share your success stories and tips below! 📞👇 #CallCenterMagic #CustomerExperience #HolidaySupport