Fathom - AI Meeting Assistant reposted this
Corporate Keynote Speaker & Trainer | LinkedIn Learning, Stanford CSP Instructor | Ex-Founding Editor at LinkedIn, Prezi | Helping you supercharge your professional presence (both how *and* where you're seen)
At face value, I’m a stickler for deadlines (shout out to my fellow journos!). But in reality, it’s less about the deadline and instead what it represents. When you follow through: -You become a trusted colleague -You become someone who other want to work with again -You eliminate misunderstandings about when the work is due (“next week” can literally mean 5 different days depending on who you’re speaking to) The thing about deadlines is that sometimes they get missed or things don’t go as planned, even when you’re the most reliable teammate — and that’s okay. It happens because we’re human. But — when that happens, it’s important how you react and respond. I started thinking about this idea more last year when I started my business. There’s an even deeper drive to get things right when my business consists of one full-time employee — me. :) Around the same time I started my business, I decided to try Fathom - AI Meeting Assistant. One day Fathom didn’t act as expected — but as happens with technology (like us humans), it can’t be perfect 100% of the time. What I’ve been impressed by is how their team responds during these rare hiccups — and it’s a lesson we can all apply to our own communications. When things don’t go as planned, they: - Take accountability - Send communications quickly to address the problem - Clearly state the solution so that I can feel confident the same issue won’t happen again For those who want to use Fathom as a trusty AI notetaker that will help make your life easier and that you can trust will do all they can to create a great customer experience, you can signup for free (you’ll also get 3 months of Premium at no cost when you use my referral link :) 👉 https://lnkd.in/gmURhb7Q #FathomPartner #DontTakeNotes #AIMeetingAssistant #FathomVideo #AINotetaker #VideoCalls
I've unfortunately had some disappointing customer service experiences with bigger companies in the past. Awesome to see Fathom setting a positive example!
Reliability is key & truly big underlying factor
Love this framework for communicate more effectively! And yes I've been using Fathom and loving it :)
Impressive, and much to learn!
Virtual Assistant/Freelancer
3moI love that you gave us an example about how Fathom is proactive with their messaging and customer support. As a customer of Fathom myself, it’s nice to know that I can rely on them to give me updates when the system isn’t working as it should. Nothing is more concerning than when you’re left guessing about what’s going on and you’re on an endless google search to see if you’re crazy (😅). Fathom for the win!