Ficomm Partners’ Post

Will Best Buy’s New Initiative Make a Difference? Best Buy has announced plans to shift its retail strategy from a traditional approach to a newfound focus on technology and customer engagement. What are the potential implications of Best Buy's "imagine that" strategy for fostering personalized customer experiences in the retail industry? Read the full article here: https://lnkd.in/epnf5kc8 Perry Kramer "It is a great time to pivot to innovation from commodity products and traditional support. Every generation of consumer is now much more comfortable with solving tech problems via an internet search or a call to a friend. Providing innovation zones and hands-on emersion in trends will allow them to differentiate from other physical and on -line retailers." Jenn McMillen CLMP "Best Buy’s new “experience the tech possibilities” direction could be great for older consumers who are late adopters, but the secret sauce of this new direction depends on the tech itself. Our traditional tech innovators, such as Apple and Google, have been slow to fill the pipeline as of late, since some of the latest and greatest failed to launch. Google Glass, anyone?" David Biernbaum "Best Buy’s shift toward technology and customer engagement sounds good, including it’s “imagine that!” However, Best Buy will not be able to make it all happen on their own. Their strategy will be dependent on available new technologies, full cooperation from innovators and manufacturers, and seamless operations."

Lots of people know me as the CEO who never stops talking about Taylor Swift, sharing sappy stories about my kids, and sometimes discussing #CustomerSuccess. Today, I'm focusing on the latter. 😄 I'm thrilled to share a glimpse into a groundbreaking project with our partner, David Spitz, founder of BenchSights. David, in partnership with our amazing CS Ops team, Courtney Hauser (and GS alumn Tyler McNally!), crafted a new benchmarking tool in CS data analysis to compare things like...  🔮 Average accounts and ARR per CSM  🔁 CSM to CS Ops ratio  💰 CS % spend on ARR ...and pretty much every CS performance metric such as NPS, NRR, and GRR What metrics matter the most to you? How can we make this tool even more useful? 💡

Check out Nick Mehta and I talking through the new Gainsight Benchmarks App we just jointly released (powered by BenchSights). Why should anyone care about BENCHMARKS? Answer: Human Nature Let me break it down -- Doesn't everyone want to know... How are we DOING? not in the abstract. But versus our PEERS! And what can we change to PERFORM BETTER. That's what Gainsight Benchmarks addresses -- specifically for ANYONE running CS. Oh... and what's different here, is that this is NOT just a static benchmarking report with last year's data! Instead, much of the data is REAL ANONYMIZED, AGGREGATED DATA. The good stuff. And users can CHOOSE THEIR COMP SET -- it's all interactive! And where will you get better data than from the gorilla in the space -- Gainsight?! Nowhere!!! For now, this is available exclusively for Gainsight customers. I'm so pleased to be partnered with Courtney Hauser and here team on this! More posts coming on this in the days ahead...

As we approach the new year, we here at Behaviorally want to celebrate some of the highlights throughout 2023! Today, we are highlighting the launch of TransactionPath™, a proprietary suite uncovering the holistic path-to-purchase and decision drivers to identify the key moments to influence consumer choice in new retail. Read the full press release: https://hubs.ly/Q02bH2Wz0 #wearebehaviorally #behaviorallyinc #marketresearch #insights #insightsindustry #packdesign

During today's webinar, we talked about Risk in the form of #GrayRhinos and how #CentricPLM with its sophisticated dashboards and reports, allows you to strategize around these dangers. A Gray Rhino is a highly probable, high-impact event that is often neglected until it's too late. In #Retail , common Gray Rhinos could be #SupplyChainDisruptions , #Compliance failures, or even changing consumer behaviors. They're significant, obvious, yet often sidelined until they charge right at us, creating a crisis. The replay link will be up soon, so stay tuned. Or, you can hit me up for a personal demo of how Centric #PLM can revolutionize your approach to retail risk. Just click the link and fill out the form below. Until then, be the change you want to see in your retail world. https://lnkd.in/gDikk7qH

Many brands come to Behaviorally to identify tactics that best drives purchases at shelf. But how to effectively get consumers to shelf in the first place and consider your brand offerings? Behaviorally's TransactionPath™ suite uncovers the holistic path-to-purchase and decision drivers to identify how to influence consumer choice along the consumer journey to position your brands for success.

2 months ago, I wrote a viral post urging CEOs to consider the mantra "revenue follows value." I maintained that in order to improve NRR, you need to do everything to ensure you’re delivering value before expecting your customer to open their checkbook. While everyone agreed, not everyone knew how to achieve this at scale. Since then, I’ve spent a lot of time working with the team at Foresight to help CS teams become #ValuePros. Alongside peers at CS Angel, we invested in Foresight's next-gen Success Plans to track customer outcomes (across various stakeholders) and deliver AI recommended next best actions to reduce churn and drive expansion. Get involved for a chance to also win an Apple Vision Pro 👇

Hey fellow #cx people! In the video below, I cover the drawbacks of Mystery Shopping, the benefits of Mastery Shopping, and how to save up to 70% on costs. 🤑 Check it out here, it's only 3min! ⌛ 🏃♂️

🌟 Big news for businesses: Introducing Black Box Star's groundbreaking 'Star Program'! Now, you can effortlessly showcase real-time reviews from previous customers, giving potential clients an inside look at your excellence. No more guesswork; your quality, prices, and service speak volumes! 🔍 Looking to bolster your credibility? Here's how Black Box Star can assist: Display customer comments and reviews instantly Build trust and attract more clients Stand out in any industry with transparent feedback For further details, visit our website: www.blackboxstar.com 📧 Get in touch: 📩 [email protected] 📞 +1 (888) 661-1086 #QRcode #QRcodeforCustomersService #QRCodeForBusiness #BlackBoxStar #QRCodeForReview #CustomerFeedback #BusinessReviews #TransparentBusiness #DigitalMarketing #Innovation

Nice talk by Diana Kander about Focus and what Amazon and Zombies have to do with it. _ _ _ 🔔  Follow: Florian Hameister ❤️🔥 Topics: #innovation #productdevelopment #customercentric #circulareconomy #faciliation