Forrester’s Post

#K5 is the SXSW of e-commerce conferences. If you are going, drop Robert a line to discuss #GenAI and things. (There will always be things, you know. 😎 )

🌟 What happens in Vegas, stays in Vegas, right? Well...we can share that we're still buzzing from our NPSx rooftop soiree, hosted this past week for customer-centric leaders across industries! Our teammates Autumn Gibbons, PMP, CCX, Erin Wallace, James O'Connor, and Bain partner Philip Sager had the privilege to connect with CX leaders and experts from around the globe while at the nearby #MedalliaEXP conference. ✨A few key highlights of the week: 🎲 EVERYONE is talking about AI and the need for technology to match the changing ecosystem around CX - getting this right will be a MAJOR differentiator for success. 🎲 Another major trend was executives really seeking practical insights, highlighting the need for real-world applications of CX solutions. 🎲 There was a very real buzz around the importance of community, networking, and knowledge-sharing across industries to drive collective success in the customer realm. 🎲 While it may have been rainy, the views at our rooftop were exceptional and the company on hand even more-so - thanks again to all who joined us! We loved seeing so many new faces and catching up with familiar friends - our team left feeling inspired about the future of #CX. Thank you to everyone who connected with #NPSx and to Medallia for a fantastic few days together! #CXLeaders #Event #CX #GenAI #PredictiveAnalytics

Looking forward to chairing the Digital & CX stream at the 7th Annual Public Sector ‘Innovate NSW’ Conference this Thursday. If you haven't registered, please grab your spot at Public Sector Network https://lnkd.in/gdUei-qi. I will be joined on stage by a number of great thought leaders across the public sector including: 💎Matthew Daly to discuss how to harness digital technology to manage ambulance and emergency demand. Harnessing Digital Technology to Manage Ambulance and Emergency Demand 💎Daniel Bowes, Kylie De Courteney and Paul McGilly to discuss delivering sophistication and maturity of service while keeping experiences ‘Simple.’ Developing a Next-Gen digital and CX strategy 💎Jody Grima PSM, Shaun Ruming and Hannah Tonkin to discuss how to develop capabilities for The Future: investing in people who will innovate, design, and deliver great outcomes for customers and community Ben Croft Carlos Gonzalez Steve Metzmacher Mark Williams Elisa Berg Daniel Dojcinovski Grant Neill

🚀 Ready to explore the latest industry trends launching us into the future? 🤔💡 From AI-powered customer service to the rise of virtual events, the business world is evolving at an exhilarating pace! 🌍💼 Let's dive in and discuss how these game-changers are reshaping our strategies. 📈🤝 Want to stay ahead of the curve? Join the conversation and share your thoughts below! 👇🔥 #IndustryTrends #HotTopics #Innovation #FutureReady

What's next after digital transformation? Dr Peter Weill, Chairman & Senior Research Scientist at MIT CISR (MIT Center for Information Systems Research) and an ADAPT Senior Advisor, will explores the future beyond digital transformation—enter the era of the 'Real-Time' Business (RTB) at #CIOEdge on 29 Aug. With new MIT research revealing that RTBs dramatically outperform peers in margins and growth, Peter will share insights on how real-time data can transform customer experiences and boost organisational efficiency. Discover how RTBs outperform their peers in growth and margin through real-time operations, transparent decision-making, and seamless customer journeys. #TechLeadership #DigitalTransformation #InnovationAustralia #ITLeadership #TechEventsAU

💡 At DX3 Showcase 2024, experts from various industries illuminated the path to mastering the digital customer journey. From cutting-edge tech to consumer behavior insights, every session was a treasure trove of strategies for navigating the evolving market landscape.    ➡ Read here for the key takeaways: https://bit.ly/49BoLti Curious to learn how Tru leverages DX3 Showcase insights to revolutionize marketing? Connect with our team today.   #DX32024 #DigitalInnovation #Tru #MarTech2024 #Canada #DX3Canada

📅 Save the Date: April 16th & 17th!🎉 The Digital Accountancy Show is back, and you're invited!🙌 Join 3000+ industry leaders and peers at this immersive technology conference and visit our stand at E17 to learn how to grow quicker with intelligent accounting! 👨💻 Here are four reasons why you shouldn't miss out! 👇 #DigitalAccountancyShow #IntelligentAccounting #innovation Dan Cockerton Jordan Vickery

The Shockoe team is gearing up for another great conference today! If you’ll be at #GDSDigitalInnovationInsightSummit be sure to connect with us to learn more about our approach to setting businesses up for success today and tomorrow. https://hubs.ly/Q02pNcNL0

What is the key when entering a new market, especially a mature one like the Canadian 🇨🇦 CX market? A STRONG VALUE PROPOSITION We value our customers and believe that access to the best technology can be through a fair price 🤝 Watch below to learn more 👀 Our Partnership with MAPLEGRIZZLY.AI #CXRevolution #ArtificialInteligence #TechPartnership #Innovation #IndustryDisruption #DigitalTransformation #CustomerJourney #BusinessPartnership #TechCollaboration #FutureofCX #CustomerSuccess #DigitalStrategy #CXLeadership #CXStrategy #CustomerEngagement #Collaboration #EnhancedCX #CXInsights

Dive deep into challenges in the CX industry when it comes to the ever evolving customer demands. Learn from the senior industry leaders who were our esteemed panelists at the 4th Edition of CX Awards Click below to see the whole discussion #CXO #CustomerDemands #CustomerExperience #CustomerJourney #CustomerRetention #CX #TechTransformation #IndustryInsights #CXFuture #QuanticAwards #DigitalEngagement