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At Garnet Hill, our team is at the heart of everything we do. For this Employee Spotlight, we sat down with Cherie, one of our Customer Support Specialists. How long have you worked at Garnet Hill? I’ve been at Garnet Hill for over 27 years! What’s your most memorable customer interaction? When I’d been at Garnet Hill for a few weeks, working the 6 p.m.–2 a.m. shift, I had a really nice customer from California who wanted advice on decorating her bedroom. We chatted for a bit so I could get her feeling on different fabrics, patterns, and colors. While outfitting her bedroom, we also talked about flowers. She told me about all the floral varieties in California, and I was saying how it was just turning into winter weather in New Hampshire. We finished the order, and I thought what fun it was to decorate an entire bedroom. A few weeks later a package arrived for me at Garnet Hill: it was a big bunch of heather — and a vase to put it in — from my California customer as a thank-you for helping her decorate her bedroom. I keep the card at my desk as a reminder to really listen to a customer’s needs. What's your favorite thing about your job? The interaction with our customers. My personal motto is: Listen and offer solutions, not excuses! I love giving advice on decorating. And I read through as many reviews as I can and call or email customers if I feel we can improve a less-than-perfect experience. I enjoy testing our products. Having personal experience with different items helps this process. I also find wonderful satisfaction in being on the Community Charity Fund committee (a Garnet Hill charity committed to supporting non-profits and individuals in our community). I love planning fundraisers and knowing we can make a difference. What's your favorite Garnet Hill product you own? I love our cashmere, especially the wrap and sweaters! What do you love to do outside of work? My side passions are decorating for parties and homes, growing flowers in the summer, and refinishing furniture. #garnethill #GHteam

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