For 3+ years, we've been deep diving with #GenZ to learn how they discern what's true in a 🗑🔥internet. This week, Business Insider featured insights from 3 deep ethnographies with GenZers in India and the US. Is it "alarming"? That's subjective. But comment sections, influencers, and AI have never been more, well, influential. Here's what we found:
(1) The global polycrisis feels like the norm (pandemics! wars! insurrections!), so GenZ have developed coping strategies, like "Timepass" and prioritizing efficiency over accuracy of info consumed. These coping strategies can make GenZ particularly susceptible to believing misinformation 🤡
(2) GenZ (like many of us) practice constant vigilance against social sanction, taking cues from peers and influencers on (un)acceptable behavior. But more than others, GenZ turned to AI Assistants for hard social and emotional questions - a bot can’t cancel them 🤖
(Xu et. al., 2024 https://lnkd.in/e5CcFS52)
(3) GenZ trusted AI Assistants not because they provide universal truths, but because they offered local, contextualized truths. GenZ triangulate these AI answers within their social webs. We coined this 360 sensemaking process “information sensibility”🧑🚀
(Hassoun et. al., 2023 https://lnkd.in/eX76c5He)
(4) GenZ readily use what we call "surrogate thinking”, or outsourcing information synthesis to a pre-vetted source they trust, like an influencer with whom they have a parasocial relationship. This enables GenZ to short-circuit the cognitively taxing process of developing independent perspectives on an issue by blindly trusting the "surrogate thinkers" they follow 🧠
(5) “n=1 thinking” was something we observed talking to GenZers about health information, where they found personal testimonials to be irrefutable. Especially when someone online appeared "like-minded and like-bodied" to them, they often trusted these online strangers' testimonies over statistical probabilities 👬
(Xu et. al., 2024 https://lnkd.in/ewTauspi)
Huge thanks to research leads Rachel Xu, Amelia Hassoun, PhD and all of the talented ethnographers who drove this work including Rebekah Park, Ian Beacock, PhD, Nhu Le, Laura Murray, PhD, Todd Carmody, Ph.D., Vishnupriya Das, Ph.D. and many others at Jigsaw and Gemic!
https://lnkd.in/eERUu3fP