The session with Stefanie Holzwarth, Product Owner e-shop at engelhorn and Tobi Buxhoidt, CEO and Co-Founder of parcelLab, was a huge success! 🎉 With a packed audience of over 100 attendees, the Experience Stage was filled with energy as we delved into the impact of creative post-purchase experiences on customer loyalty. The valuable insights and innovative strategies shared by our speakers left a strong impression on everyone in attendance. 🚀✨ A big thank you to all who participated and helped make this event truly memorable. Stay tuned for more updates and insights as we work together to enhance the customer journey! #ParcelCrew #PostPurchase #CustomerExperience #K52024
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Our cofounder Georg was at Slush last week, talking about some of the challenges he faced when managing customer feedback at scale and what we're doing about it. We have some exciting product updates coming up in the next few weeks - stay tuned at https://getalign.com/! 🔥 #slush2023 #customerfeedback #productledgrowth
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Toll Talk Podcast sat down with our own Pat Wicketts to chat about SMS scams, customer journeys, personalized services, and the tolling industry's pursuit of the best customer experience possible. Listen now so you don't miss out on this great conversation! 👇
FULL EPISODE: https://lnkd.in/ePFrFhFh Pat Wicketts from CSG joins us on TollTalk for Episode 10! Oh, we have so much in common when we talk about SMS scams, customer journeys, personalized services, and the tolling industry's pursuit of the best customer experience possible! Alexander Fakeri and Kalie Lastagarkov Jakovics from MOJO | Creative Digital share their mid-west connections! #tolling #tollscams #transportationindustry #pop #soda
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Our Chief Experience Officer, Khosi Ncube, spoke to Ventureburn about something that's close to our hearts at Rentoza: Customer experience. Read the article for some of her insights: https://bit.ly/4abEgJv #Rentoza #Rentozait #Customerexperience #customerjourney #customerfirst #customerinsight
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Our latest blog from Cirrus Connects is getting a lot of well-deserved attention! Who among us hasn't been on the receiving end of a nightmarish customer service loop? 🙋♂️ As the post humorously depicts, bad customer experiences can quickly escalate. But it doesn't have to be that way! I won't steal Cirrus' thunder by revealing it all here. But let's just say innovative solutions like intelligent chatbots, unified communication channels, and fine-tuned IVRs are just the start. And who doesn't want to keep the dog from cowering under the table? Read it here: https://lnkd.in/ed93Ykga .
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Our latest blog from Cirrus Connects is getting a lot of well-deserved attention! Who among us hasn't been on the receiving end of a nightmarish customer service loop? 🙋♂️ As the post humorously depicts, bad customer experiences can quickly escalate. But it doesn't have to be that way! I won't steal Cirrus' thunder by revealing it all here. But let's just say innovative solutions like intelligent chatbots, unified communication channels, and fine-tuned IVRs are just the start. And who doesn't want to keep the dog from cowering under the table? Read it here: https://lnkd.in/e6Hznv6q .
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Our latest blog from Cirrus Connects is getting a lot of well-deserved attention! Who among us hasn't been on the receiving end of a nightmarish customer service loop? 🙋♂️ As the post humorously depicts, bad customer experiences can quickly escalate. But it doesn't have to be that way! I won't steal Cirrus' thunder by revealing it all here. But let's just say innovative solutions like intelligent chatbots, unified communication channels, and fine-tuned IVRs are just the start. And who doesn't want to keep the dog from cowering under the table? Read it here: https://lnkd.in/gQFZHTyN .
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Our latest blog from Cirrus Connects is getting a lot of well-deserved attention! Who among us hasn't been on the receiving end of a nightmarish customer service loop? 🙋♂️ As the post humorously depicts, bad customer experiences can quickly escalate. But it doesn't have to be that way! I won't steal Cirrus' thunder by revealing it all here. But let's just say innovative solutions like intelligent chatbots, unified communication channels, and fine-tuned IVRs are just the start. And who doesn't want to keep the dog from cowering under the table? Read it here: https://lnkd.in/e8_2Rz-V .
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How do you create a unified customer experience in a fragmented tech landscape? 🔗 During the 2024 CommerceNext Growth Show breakout session, "Redefining Customer Connections: Personalized Retention Strategies for Growth," Mike Dupuis from SPARC Group LLC and Djalal Lougouev from Ometria discuss overcoming tech silos to enhance customer personalization. Discover how integrating technology can lead to a more cohesive strategy. Be part of the conversation on breaking down barriers for better customer connections here: https://hubs.ly/Q02L4-6L0 #Innovation #CustomerLoyalty #ThoughtLeadership #CommerceNext
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Our latest blog from Cirrus Connects is getting a lot of well-deserved attention! Who among us hasn't been on the receiving end of a nightmarish customer service loop? 🙋♂️ As the post humorously depicts, bad customer experiences can quickly escalate. But it doesn't have to be that way! I won't steal Cirrus' thunder by revealing it all here. But let's just say innovative solutions like intelligent chatbots, unified communication channels, and fine-tuned IVRs are just the start. And who doesn't want to keep the dog from cowering under the table? Read it here: https://lnkd.in/e6Hznv6q .
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Our latest blog from Cirrus Connects is getting a lot of well-deserved attention! Who among us hasn't been on the receiving end of a nightmarish customer service loop? 🙋♂️ As the post humorously depicts, bad customer experiences can quickly escalate. But it doesn't have to be that way! I won't steal Cirrus' thunder by revealing it all here. But let's just say innovative solutions like intelligent chatbots, unified communication channels, and fine-tuned IVRs are just the start. And who doesn't want to keep the dog from cowering under the table? Read it here: https://lnkd.in/e8_2Rz-V .
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