Gopuff is proud to be among the founding partners committing to Responsibility.org's Core Four Principles of Responsible Alcohol Delivery. Gopuff has always taken the responsible sale and delivery of alcohol extremely seriously, and in adopting the Core Four, we’re underscoring our longstanding dedication to customer safety and compliance. Read more: https://lnkd.in/eu43keYr
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Trust and transparency is key to business growth and one must play by the book always 👍
Delivery Hero warns it could face €400M antitrust fine https://tcrn.ch/3WcHqYF
Delivery Hero warns it could face €400M antitrust fine | TechCrunch
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🚀 Follow for hottest food & grocery delivery news 🕹️E2E solutions for courier & restaurant onboarding operations
DoorDash tests warning non-tippers that their order could be slow to arrive In a bid to motivate customers to tip their drivers, DoorDash is experimenting with a feature that encourages pre-tipping before food deliveries. When a customer places an order but leaves the tip amount as $0, DoorDash will display a pop-up suggesting that adding a tip will expedite their order's acceptance and delivery. If the user still chooses not to tip, they will receive a second prompt warning that Dashers have the freedom to accept or reject offers, hinting that their order might be rejected without a tip. DoorDash spokesperson Jenn Rosenberg stated, "While the vast majority of customers do leave a tip, offers that don’t include a tip can be seen as less desirable." This feature is being tested and has seen a "meaningful decrease in no-tip orders." It will be rolled out more widely once its effectiveness is confirmed. Pre-tipping may seem unusual in the U.S., but it could be an effective way to ensure prompt deliveries, as drivers are more likely to prioritize orders with tips. DoorDash assures that the test won't impact order quality or fulfillment and emphasizes that customers still have the choice not to tip. Subscribe To Our Friday Takeaway Newsletter To Get More Industry Insights! Check Linktree In Bio 🍕
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Senior Remarketing Leader, Leasing Operations Expert, Residual Value and Risk Analyst, & Auto Finance Professional
I am always on the lookout for profiles of good and sometimes bad customer service. I love recounting the positive experiences the best because they occur less frequently and they excite me the most. The excitement comes from the fact that they usually involve demonstrations of two very important elements in life. Those being excellent communication and finding a way to relate to others through active listening and/or great follow up that is often unexpected. Two things I love seeing in practice in the real world. Case in point was my recent interaction with Brian, my DoorDash, delivery driver that is pictured here. Let’s face it, DoorDash is a luxury that often involves little real communication and has somewhat become mostly a transaction experience. It is rare you ever hear from a driver unless they can’t find you. Not on this early morning run though. Brian did a simple, but yet unexpected thing, in asking if I needed him to request any condiments or anything else. That simple thing I would venture to say gets him not only high ratings on the platform, but probably higher rewards in better tips. He also probably feels better knowing he has gone the extra, unexpected mile for people. I sheepishly admit to probably using DoorDash a hundred times over the years, and I can recall only two times where this type of positive interaction occurred. Such a simple thing, but being able to get that extra sauce or to remember to verify an often missed item can make or break the meal. Putting yourself in the shoes of your customer by anticipating an unexpected need and then meeting it through good communication goes a long way to delivering outstanding customer service. Being in remarketing for many years, you meet a lot of people wanting to sell you things. It should be noted these same actions are also what the best sales people I have met in my career practice everyday. Further, I try my best to think of ways to do this in my daily interaction with people and love seeing their reactions when I’m successful. So as you go forward today, keep these simple things in mind when you are carrying out whatever service you may be doing at work or even in your personal lives. It applies as much to showing care and love for family and friends as it does to your customers. Have a great rest of your week! We have almost made it to March and that means spring is near. 😃 #customerservice #goingtheextramile #profilesinexcellence #doordash #sales
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Shares in Delivery Hero fell more than a tenth after the German online food delivery group revealed it faces a potential fine from the EU for anti-competition violations, as the bloc steps up its scrutiny on corporate practices. The stock declined by as much as 17 per cent, before paring losses to 5 per cent by mid-morning, on the first trading session in Frankfurt since the company said it might face a penalty from the EU of more than €400mn. The potential fine for “alleged anti-competitive agreement to share national markets, exchanges of commercially sensitive information and no-poach agreements” prompted a plan to “significantly increase” a previous €186mn provision, Delivery Hero said in a statement on Sunday. https://lnkd.in/ew7jqEG4
Delivery Hero shares slide on concerns over EU fine
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Domino's USA has launched an intriguing new program: give a delivery person a tip of $3 or more, and you will receive a $3 coupon for your next order! I wonder can a campaign like this work in Israel, what do you think? This initiative serves several purposes: 1. Encourages Generosity in an Era of Tip Fatigue: Many Americans report being tired of constant tipping for every purchase or delivery. This trend is likely to resonate globally as home deliveries continue to rise. By offering a tip return, Domino's mitigates this fatigue by rewarding the gesture. 2. Boosts Customer Loyalty: Typically, customers tip regardless. Knowing that this tip will come back to them on a future purchase could deter them from "wasting" their tip on deliveries from other pizza services. 3. Attracts Delivery Personnel to Domino's: With tipping fatigue on the rise, delivery personnel might find Domino's more appealing, expecting higher tip probabilities since customers are incentivized to tip. It's interesting to think about how such a scheme would transfer to other services like taxi rides. Would matching tips encourage more generous tipping behavior in other industries? Only time will tell, but Domino's is certainly setting an intriguing precedent. (full CNN url in comments) Thanks Yan (Yanko) Kotliarsky for enlightenment of the week #BusinessStrategy #CustomerLoyalty #Innovation #TipIncentive #DominosPizza
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An experienced B2B SaaS sales leader in Australia, New Zealand, SE Asia & U.S. markets, driven to attain new logos, business growth & provide customer strategic value.
Our customers choose Scandit ID validation because of accuracy, speed and ability to scan IDs without need for internet access.
🍷 Online orders for age-restricted goods like alcohol have been steadily rising — and #supermarkets and third-party #delivery services are scrambling to comply with stricter processes for ID verification. So, what to do? Patricia Bleiker shares with Food Logistics more about the worrying trend of fake IDs, the operational strains it causes and how ID Validate can help combat it 👉 https://lnkd.in/dScGtifM #SmartDataCapture #FraudDetection #QuickCommerce #Trends
Liquor Delivery: Boon for Businesses or Dangerous Risk?
foodlogistics.com
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𝗜𝗳 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗰𝗼𝘂𝗹𝗱 𝗯𝗲𝗻𝗲𝗳𝗶𝘁 𝗳𝗿𝗼𝗺 𝗵𝗮𝘃𝗶𝗻𝗴 𝘁𝗵𝗲 𝗗𝗼𝗷𝗼 𝗣𝗮𝘆𝗺𝗲𝗻𝘁 𝗖𝗮𝗿𝗱 𝗦𝘆𝘀𝘁𝗲𝗺 𝘁𝗵𝗲𝗻 ... YnoT give Tony a call, to hear the reasons why Dojo is the fastest growing payment card system 📞07512 904 106 Why accept mediocrity, when excellence is an option? #business #restaurants #fastfood #pharmacies #getdojo
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VP Digital at BBG | Digital, eCommerce, Strategy, Marketing | Bringing technology and people together to accelerate growth
The end of an era. Drizly's founding represented a fundamental sea change in beverage alcohol retailing in the United States. What Cory and the team, including Cathy Lewenberg and Becca Goldklang accomplished is nothing short of amazing. Online ordering of alcohol isn't going anywhere, and I think the partners that most provide a high quality service to both consumers AND retailer partners will be those that have the most success going forward. Independent retailers are the lifeblood of our industry and having solutions to grow their business digitally is critical for their future success. #digital #beveragealcohol #wineandspirits
Uber shutting down Drizly three years after $1.1 billion acquisition
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Have you heard? Doordash is testing warnings about poor service if you don't tip your driver. And Paytronix data confirms it's a real issue. As noted in our data brief, "No Tip, No Trip," delivery orders without tips are left unclaimed more than twice as much as those with tips of $2.50 or more. Given that the vast majority of delivery orders contain a tip, it is no surprise that messages encouraging tips is just good business. Check out our readout of the data in our Research Brief: https://lnkd.in/e7gtvbxR
No Tip No Trip
paytronix.com
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The entire $1 Trillion+ restaurant industry in the U.S. is currently facing a margin crisis on third-party platforms, with disputes being a primary culprit. These disputes can eat up to 25% of the profit margins. When established chains like McDonald’s are losing more than $500 a month per location, one can only imagine the dire straits smaller brands find themselves in—many of which are even more clueless about tackling this issue. Thank you Restaurant Business Online and Joe Guszkowski for this insightful story on this huge issue which every food service entrepreneur is so confused about. I strongly believe that implementing cutting edge technologies is the only only solution to this burning problem. At Voosh, we help brands get back 80% of this disputed money with just a single click. Learn more about us at: https://voosh.ai/ Chris Munz Bilal . 🍔🍟🍕🎙 David "Rev" Ciancio Eric Miller Sterling Douglass Kyle Inserra Angelo Esposito Akash Kapoor Kshitiz Sanghi https://lnkd.in/gMYRXijW
Restaurants say they're bearing the brunt of delivery chargebacks
restaurantbusinessonline.com
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2moWell I think that's nice but maybe they should focus on working conditions at least the one in Richmond Calif.Districk manager there is really cut throat he really doesn't care how his employees feel allows another lead to speak to the Latin employees I'm Latin but I'm American born so he dares not to speak like that to me employees have complained nothing ever gets done about it I get hurt then Im written up and had to sign a paper stating I will not use broken equipment i said really? How about you guys signing a write up and it should say I will supply my employees with the tools they need to get the job done it's just crazy and mind you I had ask for new brooms for a couple of months and they just ignored me I thought I would finish the last few years of working there it's only 7 min away from my house I guess they didn't like when I explain to workman's comp what happened and it could of been avoided had they bought new brooms well to bad because that's the truth when I came back there must of been 12 new brooms I got moved just a plain mess anyway just had to vent everybody have a good day