Grand Traverse Resort and Spa’s Post

Wondering What Sets Us Apart at Best Western King George Inn & Suites? Let Our Guests' Feedback Show You. #bestwestern We love what we do, and it’s rewarding to see that reflected in our guests’ reviews. #GuestExperience #CustomerExperience #HospitalityExcellence #CustomerSatisfaction #ServiceExcellence

What industry peeps are joining me in Bellevue today?

I'm going to miss the Mirage. After 35 glorious years, it's closing soon - volcano, lagoon, aquarium and all - eventually to be replaced with a Hard Rock Hotel & Casino and a 700-foot-tall guitar-shaped hotel tower. Following a couple of decades of stagnant growth and little innovation along the Las Vegas Strip in the 1970s and 80s, the Mirage signaled a new era of hope and hospitality in Las Vegas and spurred a rash of mega-resorts after its opening in 1989. Many doubted it would survive the estimated $1 million a day it needed to rake in to service the debt on its $630 million price tag. Steve Wynn and his team proved the naysayers wrong and made a fortune that eventually led to Wynn's development of Treasure Island, Bellagio, Wynn, and Encore in Las Vegas as well as casino resorts in Macau and Boston. Much like Caesars Palace at its opening in 1966, the Mirage upped the ante and expectations for Las Vegas casino hotels. These iconic resorts became attractions unto themselves and helped evolve a desert gambling destination into the full-fledged, entertainment and hospitality world capital it is today. Sadly, the Mirage will become a true mirage, joining the likes of once-thriving casino resorts in Las Vegas that have become distant, dusty memories of a bygone era - the Dunes, Landmark, Sands, Frontier, Stardust, Desert Inn, Hacienda, and El Rancho to name a few. The Tropicana is next up to be imploded, after an eternity-for-Las Vegas, 67-year run on the south end of the Strip, making way for a new baseball stadium for Major League Baseball's Athletics. Out with the old, in with the new. They call it progress. But as I grow older alongside these aging resorts, I appreciate and yearn for the joints that once ruled the Strip more than I anticipate what's new and on the way. #LasVegas #Resorts #Hospitality #Innovation

This Father's Day, we're honored to share the timeless wisdom passed down from our associates' dads, inspiring us with valuable life lessons and cherished memories. Join us in celebrating the guiding lights in our lives and the wisdom that shapes us. Happy Father's Day from Crescent Hotel and Resorts! Comment below to share the best advice you’ve received from your father. #FathersDay #CrescentHotels #BestAdvice

I believe that a great attitude is an amalgamation of self-discipline and a commitment to personal development. As the legendary Jim Rohn once said, "Discipline is the bridge between goals and accomplishment." The discipline to consistently strive for improvement is what propels us toward our aspirations. . . . . . #hospitalityindustry #hoteliers #flairbartending #foodandbeverageindustry #beveragetrends #trendingreels #linkedincommunity #marriottinternational #marriottcareers #marriotthotels

One more day to sign up for our webinar with Hidden Pond! See below for details.

For many of us in the Hospitality industry- you must have heard about or watched "Faulty Towers” starring John Cleese, British Sitcom from the late 70’s. For anyone who has not seen a clip and you are in hospitality, please find a clip and check it out. It’s old but you will be surprised with the similarities you see in your organizations. The video below was shared on line- a Front Office employee in some hotel losing his $#!%. It’s crazy because you see more and more of these clips popping up on Social Media. I recently received one where the valet proudly using his 5 star ⭐️ pin going absolutely crazy. I truly hope these are isolated cases. What’s going wrong? ⭐️Limited options when recruiting. ⭐️Poor training ⭐️Rude Clients ⭐️Poor work environment ⭐️All of the above Have you experienced this as a leader or a guest? What can we do to change it? #customerservice101 #faultytowers #creategreatexperiences

“Whatever it is you want to do in life… Do it with excellence.” This quote is from Horst Schulze, co-founder of the Ritz Carlton. His profound insights have not only shaped the luxury hospitality landscape but have also empowered individuals and organizations worldwide to strive for excellence in every endeavour. It resonated with me because I think it’s how we can all approach our lives. Whether professionally, or personally, trying to approach life with such dedication and commitment to excellence can truly make a difference. Reflecting on my recent stay at a Ritz-Carlton, I saw firsthand how every detail was attended to with personalized care and precision. It's a reminder that excellence isn't just about achieving perfection; it's about the attitude and effort we bring to everything we do. In business, striving for excellence means going above and beyond to meet the needs of our customers, anticipating their desires, and delivering experiences that exceed expectations. It means setting high standards for ourselves and constantly seeking ways to improve and innovate. On a personal level, embracing excellence means approaching every interaction, every project, and every goal with passion and dedication. It means taking pride in our work and taking responsibility for our actions, even when no one is watching. So let's take note of Horst Schulze's words and commit ourselves to doing everything with excellence. Whether it's a small task or a grand ambition, let's strive to be the best version of ourselves in every aspect of our lives. After all, excellence isn't just a destination – it's a journey, and it's one worth embarking on every single day. ✨ #Excellence #Inspiration #RitzCarltonStandards #TheRitzCarlton #goldstandardservice #horstschulze #maryannkenfelja #motivationalquote #nuggetsofwisdom #wordstoliveby #inspirationallquote #customerservicee #sothebysrealty #whitegloveservice #exceptionalservice #tailoredservice