Greater Florence Chamber of Commerce’s Post

Verint's Got the Recipe for CX Automation Success in the Age of AI Listen up, retail fam! This futurist here is all about leveraging cutting-edge tech to stay ahead of the curve. Keep a close eye on Verint folks. They're not just another CX automation company – they're like the Willy Wonka of AI-powered solutions, whipping up a winning formula for major retailers. Their secret ingredient? An open platform that seamlessly integrates with your existing systems. No more rip-and-replace headaches, just smooth sailing towards a more automated future. But here's the real kicker: Verint's got a whole team of AI-powered bots ready to be your tireless sidekicks. Imagine a Transcription Bot taking care of tedious note-taking, while a Data Insight Bot uncovers hidden customer insights. This frees up your team to focus on what matters most – creating exceptional customer experiences that keep people coming back for more. And let's not forget the power of data. Verint acts like your personal data alchemist, turning siloed information into a goldmine of insights. With the Verint Data Hub, you can make data-driven decisions that put your customers first. Now, I'm not saying CX automation is a magic bullet. It's a marathon, not a sprint. But Verint's got the tools and expertise to help you win the race. They've already earned the trust of Fortune 100 companies, so you know they're the real deal. So, if you're a retailer ready to embrace the future of AI-powered CX, check out Verint. They're not promising instant gratification, but they can definitely help you build a sustainable customer experience strategy for the long haul. #CXautomation #RetailTech #Verint #CustomerExperience #AI #FutureofRetail

artificial intelligent is taking place

Markprompt (YC W24) is an AI for customer support. Scaling customer support with headcount is expensive, with human resources accounting for 90%+ of customer support expenses. On top of that, customer support agents often burn out leading to turnover and reduced quality. As companies grow, so does their expert knowledge, which is hard to access at scale and makes keeping employees up-to-date nearly impossible. Founded by Marie Schneegans and Michael F., Markprompt enables companies to automate customer support, scale without increasing headcount, and deliver exceptional user experiences. Addressing the root of the information access problem by indexing all available knowledge within a company, Markprompt sets the foundation for a robust system of record to feed the AI. Built from the ground up with an API-first approach, it provides SDKs (such as React hooks and components) and no-code tools to enable integrations at all touchpoints in the customer journey. They're building AI infrastructure to power customer support at scale — helping enterprise companies close customer support tickets faster with AI. Welcome to YC, Marie and Michael!

Wow, Intercom just unveiled their latest AI-powered tool for customer service teams! I tuned into their "Built For You" launch event and let me tell you, these folks aren't messing around when it comes to transforming the customer support game. Here are the key takeaways: • Fin AI Copilot: Your personal AI assistant that sources info from past convos and various materials in a snap. • Efficiency through the roof: Early adopters like Lightspeed closed 31% more convos daily. Deliverect boosted response speed by up to 75%! • AI-first approach: Intercom's not just building tools, they're crafting an AI-driven customer service experience from start to finish. The best part? You can join the waitlist for AI Copilot right now and start supercharging your support ops. Check out the full scoop in Intercom's blog post "Watch our Fin AI Copilot launch event" https://lnkd.in/gzd-yGhG Happy Tuesday! Let me know your thoughts. Are you ready to embrace the AI revolution in customer service? Casey Jones #CustomerService #AIInnovation #Intercom #Efficiency #CX

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“𝗦𝗶𝗱𝗱 𝗿𝗲𝗮𝗹𝗹𝘆 𝗵𝗲𝗹𝗽𝘀 𝘄𝗶𝘁𝗵 𝗺𝘆 𝗰𝗮𝘀𝗲𝘀 𝗮𝗻𝗱 𝘀𝗮𝘃𝗲𝘀 𝗺𝗲 𝗮 𝗯𝘂𝗻𝗰𝗵 𝗼𝗳 𝘁𝗶𝗺𝗲!” Time savings is just one of the benefits you can expect from the Laivly platform, whether you opt for our agent-assist cobot, fully autonomous solutions, or something in between. No matter where you are on your CX tech journey, we meet you where you are and help create a roadmap for achieving your goals — be they cost savings, better customer outcomes, tighter brand and policy alignment, or all of the above. #ai #cxtech

Support services refined to perfection with AI assistant Streamline every aspect of your customer service processes. Help your team and customers achieve their goals faster with Wandy - your AI assistant. Help your customers 24/7: Offer consistent support across channels and let customers resolve issues whenever they want. Resolve problems faster: Explain technical problems using visuals and interactive forms to shorten the resolution time. Boost team productivity: Automate answering repetitive questions to let your team focus on more challenging cases. Wandy is your personal AI assistant that never sleeps! She can serve your customers around a clock. Take good care of customers even when you need to take a break. Let Wandy take the load off your team, so you can focus on delivering top-notch service. Experience the power of AI-driven customer support automation with Wandy. Try it today and witness the transformation in your customer service! Try it for FREE today ->  https://bit.ly/3EeLgXJ #artificialintelligence #machinelearning #technology #innovation