Gupshup’s Post

It's almost time to predict the Messaging trends for 2024. 🔮 See below 👇 for an interesting article from CX Today on these trends: the landscape is set to witness a surge in conversational messaging, AI integration, and advanced automation. 🌐💬 As CPaaS trends reshape the business communication sphere, it's exciting to anticipate the impacts. Did you know BT collaborates with global CPaaS leaders to bring these innovations to enterprises? 🚀✨ 📱 🌐📈 https://lnkd.in/eJfCwkqF #CPaaS #TechTrends2024 #BusinessCommunication #betteronBT #automation

Research by Google Cloud has revealed that 97% of retail decision makers believe that Gen AI will have an impact on customer experience. For retailers that are already utilising AI, the technology has redefined how they understand, and engage with customers. #CustomerExperience #GenAI #Retail

With its introduction into the market, businesses can now leverage Infobip’s AI Hub as either a comprehensive solution or as component products, enhancing compatibility with existing tools such as Salesforce and HubSpot. This launch reinforces Infobip's commitment to fostering a conversational ecosystem, thereby facilitating digital transformation during the prevailing conversational age. Speaking about the launch, Silvio Kutic, chief executive officer at Infobip, remarked, "The customer journey is evolving from a fragmented experience across multiple channels to a conversational experience in one place. Cloud infrastructure, conversational chat apps, and generative AI now allow conversations between businesses and consumers, enriching customer experiences and consolidating disparate customer journeys into one seamless experience.” #AIpowered #customerengagement #malaysia

Ozonetel Systems, a leading provider of cloud communication solutions, has unveiled its latest offering, an AI-led solution suite tailored specifically for digital-first customer experiences. This suite aims to empower businesses to deliver seamless and personalized interactions across various digital channels, enhancing customer satisfaction and engagement. By harnessing the power of artificial intelligence, Ozonetel enables organizations to automate processes, analyze customer data, and derive actionable insights to drive business growth. This launch underscores the growing importance of AI-driven solutions in optimizing customer experiences in today's digital landscape. https://lnkd.in/efhh7ETe #OzonetelSystems #AI #CustomerExperience #DigitalTransformation #CloudCommunication #ArtificialIntelligence #DigitalChannels #CustomerEngagement #BusinessGrowth #Innovation #UnderstandingEnterpriseTech #EnterpriseTechnologyNow #EnterpriseTechnologyToday

#AI continues to be a huge buzzword, and for good reason. At Genesys, I love seeing how it helps provide data and insight into entire customer journeys. This is a great article on creating fluent customer interactions, powered by AI. #genesys #ccaas #technology #cloud #contactcenter

Generative AI is completely reshaping the way we approach customer experience, and it's hard to ignore its impact. With research from Google Cloud indicating that a staggering 97% of retail decision makers foresee Gen AI's influence on customer experience, it's clear that we're at the brink of a significant shift. Clarity and intent with the ethics of its use and purpose is critical but what makes this technology so compelling is its ability to understand and anticipate customer needs like never before. From personalised recommendations to tailored interactions, Gen AI is revolutionising how businesses engage with their customers. It's not just about offering a product or service anymore; it's about creating meaningful, personalised experiences that leave a lasting impression. #GenerativeAI #DigitalTransformation #CustomerExperience

Most likely, you know someone who's afraid of #AI. And someone who is fully on board the AI train. I do! This was a cool study done by Genesys examining how consumers feel about interacting with AI for customer experience — and how those opinions differ by generation. #technology #cx #cloud #automation #customerservice #ccaas

The latest advancements in cloud computing and artificial intelligence are poised to transform customer experience (CX) and revenue growth through 2025. Cloud platforms provide the scalable infrastructure necessary to support sophisticated AI applications, ensuring efficient and cost-effective operations. By 2025, more than 85% of organizations are expected to adopt a cloud-first principle, leveraging cloud-native architectures to fully execute their digital strategies. AI technologies, particularly generative AI, are enhancing customer interactions by providing seamless, personalized experiences. AI-driven solutions like data-rich digital twins and emotionally intelligent virtual assistants are predicted to play a significant role in improving CX design and making interactions more human. 95% of customer interactions are expected to be AI-enabled, with AI-powered chatbots and virtual assistants becoming integral to delivering efficient and empathetic customer service. #CloudComputing #AI #CustomerExperience #RevenueGrowth #BusinessInnovation

Big news coming out of day 1 at #Xperience24! These exciting innovations will help accelerate the impact of #AI, scale personalization, and elevate employee performance.    ✔️️ Genesys Cloud AI innovations around automation, analytics and conversational intelligence  ✔️Native Genesys Cloud Journey Management capabilities provide deeper insights and control for AI-driven customer experiences 

Big news coming out of day 1 at #Xperience24! These exciting innovations will help accelerate the impact of #AI, scale personalization, and elevate employee performance.    ✔️️ Genesys Cloud AI innovations around automation, analytics and conversational intelligence  ✔️Native Genesys Cloud Journey Management capabilities provide deeper insights and control for AI-driven customer experiences