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#hiring Customer Support Associate, Boston, United States, fulltime #jobs #jobseekers #careers #Bostonjobs #Massachusettsjobs #ITCommunications Apply: https://lnkd.in/grvtMfvy Job DescriptionAs the Customer Support Associate you will solve problems for clients and their patients, and provide exceptional customer service and support in real time. You will staff our technical support desk, responding to calls, emails, and instant messages from clients and their patients. You will be a Current Health expert, and compassionately help individuals solve their problems. You will also be a Current Health ambassador, reaching out to make sure that our clients and their patients are successfully using our product and services to improve their health and wellbeing.It's critical that you are results-driven, product-savvy and can quickly learn how to use new tools. We are looking for someone who has a burning desire to meet challenges head-on and succeed. If this sounds like you, then we want to get to know you.Given the staffing of the team, some flexibility and a willingness to work occasional holidays is essential.What you'll doRespond to technical support questions that arrive by phone, email, and IM, solving the problems of clients and their patients based on deep knowledge of our products and services.Support the logistics team, making sure that products get to patients that need them, reusable medical devices are retrieved and recycled, and any issues with missing or non-working parts are resolved.Reach out to patients to make sure their experience is excellent and any problems they are having are resolved. This may involve interfacing with their clinician or the Current Health clinical staff.Collect and organize information gained during these interactions with our clients and their patients and help the Current Health product team turn these observations into useful insights and better products.Be a subject matter expert on Current Health's product offerings helping clients optimally utilize our technology as they go live

Are you drowning in customer support inquiries and struggling to keep up? Managing a growing customer base and ensuring timely responses to every query can be a daunting task. That's where hiring a virtual assistant (VA) for customer support can be a game-changer. VAs offer a multitude of benefits that can transform your customer support operations and elevate your brand's reputation. 🎈VAs bring a level of dedication and efficiency that can significantly improve customer satisfaction. 🎈Hiring VAs for customer support offers significant cost savings compared to traditional in-house staffing. 🎈VAs work remotely from various locations, providing 24/7 support that transcends geographical boundaries. 🎈VAs can be highly specialized in various aspects of customer support, from handling technical issues to providing product knowledge. 🎈By outsourcing customer support tasks to VAs, you and your team can focus on strategic business initiatives that drive growth. Hiring a VA for customer support is a strategic decision that can propel your business forward. I am Miriam Agbakwuru a Customer Support Specialist and Virtual Assistant With my expertise, dedication, and flexibility, I can transform your customer service operations, enhance customer satisfaction, and empower your business to reach new heights of success. #letsconnect P.S: What's your take on hiring a VA for customer Support #VirtualAssistant #CustomerSupport #BusinessSuccess #Efficiency

In today's fast-paced business world, customer service plays a vital role in shaping a company's success. As a Call Center Manager, I have witnessed firsthand the impact of well-managed customer interactions on customer satisfaction and brand loyalty. 🌟 With a decade of experience in leading call center operations, I have developed a deep understanding of the intricacies involved in this domain. Here are some highlights of my expertise: Hiring top-notch talent: I have a proven track record of recruiting and nurturing exceptional call center agents. I believe that a strong team is the backbone of any successful operation. Creating high-performance teams: Through effective coaching, training, and performance management, I have consistently elevated my teams to achieve outstanding results. Optimizing processes: I am adept at identifying process gaps and implementing data-driven improvements to enhance operational efficiency and customer experience. Delivering exceptional customer service: With a customer-centric mindset, I have instilled a culture of empathy and responsiveness within my teams, resulting in increased customer satisfaction and retention rates. If your company is seeking a dynamic Call Center Manager who can drive operational excellence and elevate customer service to new heights, let's connect! Feel free to reach out via LinkedIn message or email me at [email protected] I would be thrilled to explore how my expertise can contribute to your organization's success. Let's harness the power of effective call center management together! #CustomerService #Management #TeamBuilding If you've had any experience in call center management or if you have any questions or insights to share, please leave a comment below. I'd love to hear from you and exchange ideas! Don't forget to like and share this post if you found it valuable. Together, let's create a strong network and empower each other in our professional journeys. #ProfessionalNetworking #LinkedInCommunity 🔗"

👋 Saying Hello to Efficiency, Goodbye to Hassles! 🌟 Hiring a Customer Service Virtual Assistant transforms the game! Here's a shoutout to the things you bid farewell to when you bring them on board: 1️⃣ Endless Ticket Piles: 📨 No more drowning in a sea of support tickets! Your VA is here to streamline and prioritize, ensuring each customer gets the attention they deserve. 2️⃣ 24/7 Service Stress: ⏰ Say goodbye to sleepless nights worrying about round-the-clock customer support. Your VA is on the case, handling queries at any hour. 3️⃣ Language Barrier Blues: 🌐 Breaking through language barriers can be tough. With a Customer Service VA, bid adieu to misunderstandings – fluent communication is their forte! 4️⃣ Missed Opportunities: 🌐 Expanding globally? Your VA speaks the language and understands the culture, opening doors to new markets and opportunities. 5️⃣ Budget Busters: 💸 Bid farewell to excessive spending on in-house customer service. VAs offer cost-effective solutions without compromising quality. In conclusion, hiring a Customer Service VA isn't just a choice; it's a smart move towards a more efficient, customer-centric #business. Say hello to #progress, and goodbye to the old #hassles! 🚀 Book your free consultation call with My Virtual Mate and see the difference: https://lnkd.in/gfnBtDtr #CustomerServiceRevolution #EfficiencyUnleashed #VirtualAssistantMagic #MVM #MyVirtualMate

#newjobopportunity #hiring #jobchange As the saying goes "CUSTOMER IS THE KING", we don't just believe in it, but we dutifully practice it as well. If you are someone who is excellent at customer service & handling customer escalations, an exciting job opportunity awaits you with one of the leading organization in the Hospitality industry. Please find below the job details: Position: Senior Executive- Member Experience Management (MEM) Job Description: The key responsibilities of this function include: Resolution of member queries/requests within defined TAT for workspace allocated service requests and tickets. Onboarding of new members – Logins/Verification of logins. Member Engagement -: Reaching out to members through outbound calls Holiday Planning Calls. Health Check Calls. Referral generation Calling. Upselling Calls. EMI foreclosure calls. Calling to invite members for events held locally. Member connects through home visits /field visits on a regular basis. Member connects through events held at venues local/outstation . Revenue Generation Through referral generation from existing members Upselling the product to existing members Fore-Closures of the payment plan Ensuring members are happy and they should share positive feedback to impact the CAPS. Coordination with internal and external stakeholders for membership related queries/discrepancies. Member walk-ins in the branch to be attended for requests/queries resolution. Interested candidates can share their resumes on the following email id: [email protected] References are much appreciated. #hiring #jobopportunity #jobchange #newjob #careeropportunity #customerservice #customeracquisition #customersatisfaction #customerengagement #customerfeedback #escalationmanagement #customerescalations #aftersalesservice #postsales #sales #upselling #crossselling #memberexperience #fieldservice #membermeeting

Unlocking Success Through Active Listening: A Key Skill for Professional Excellence "Active listening is a cornerstone skill essential for proficient customer service delivery. By attentively engaging with customers, representatives can accurately discern their needs, concerns, and preferences. This, in turn, facilitates more personalized and effective problem resolution, contributing significantly to overall customer satisfaction and the establishment of positive relationships between the clientele and the service provider" #activelistening #problemsolving #professionaldevelopment #communication #skills #job #hiring #callcenter #jobalert

What Does It Really Take to Be a Rockstar Call Center Agent? Working in a call center is no easy feat. The customer service representatives on the frontlines have a tough but crucial job - keeping customers happy and issues resolved. Every day, these call handlers answer inquiries, tackle problems, and navigate difficult situations - all while maintaining a calm, professional, and empathetic demeanor. Top-notch communication skills are a must to interact with customers from all walks of life. But talking on the phone is just the start. The key responsibilities of a call center representative include: 📝 Thoroughly documenting each customer interaction 📈 Maintaining records to continuously improve experiences 💰 Upselling and cross-selling products/services 📚 Possessing deep product knowledge and sales expertise ⏱️Handling high call volumes while juggling multiple tasks 📌Efficiently managing calls alongside administrative duties 🔄 Staying up-to-date on the latest policies and product info 💬 Exhibiting clear communication, empathy, and adaptability It takes a unique mix of talents to thrive in this fast-paced role. So give a nod to the call center heroes helping customers day in and day out! Have you worked in a call center before? What did you find most challenging or rewarding about the experience? Share your perspectives in the comments! #outsourcing #contactcentres #OutsourcingService #contactcentersolutions #callcenter #workfromhome #business #telemarketing #canada #bhfyp #rabyit

Last week we had 6 clients accept Customer Success job offers! Want to be next? 🤪 If you... a. Have 1+ years of Customer Success experience b. Are looking for a new individual contributer role (not a people manager role) c. Don't mind the occasional dad joke Click on the link down in the comments or click "book an appointment" next to my name and I'll send you the info! __ #customersuccess #jobsearchadvice

🌟 Every employee is in customer service.🌟 Yes, that includes you. ➡️ Finance or sales, ➡️ Marketer or engineer, ➡️ Brand new hire or a 30-year veteran, ➡️ Individual contributor or a people manager. Your listening skills, communication pathways, and prioritization are all elements of your professional customer service. How you provide service to your colleagues, clients, and partners is foundational to a job well done. Don't overlook the impact of great customer service. #CustomerService #ProfessionalExcellence #TeamSuccess

My first days in a call center were stressful🤯. I asked myself « How to deal with the dozens of customers that i will communicate, with more than twenty girls sharing with me the same space and position ? » Many of us have probably muttered the words « why is that person working in a call center or customer service role? » The answer is WHY NOT ?🕵️ I worked for two years as a custmer sales service in a call center : 1- I learned how to effectively communicate with people from diverse backgrounds over the phone 2- I became knowledgeable about the services my company offers, knowledgeable about countries traditions and cultures 3- I developped my multitasking abilities because as an agent i had to juggle multiple tasks simultaneously 4- I learned how to manage my time effectively and to be diligent 5- I learned how to adapt quickly to new challenges and circumstances ALSO DO NOT FORGET Interacting with a lot of people challenges you to : ✅ step out of your comfort zone, ✅ adapt to different personalities, and ✅ develop your interpersonal skills This can lead to personal growth 💪🏻and increased self-confidence👏. STOP TELLING « I DON’T WORK IN A CALL CENTER ! » #callcenter #firstexperience