Hotel Co 51’s Post

Introducing this week’s #HotelierOfTheWeek! 🥂 Andy Barnsdale is the General Manager at The Principal York (currently being rebranded to The Milner York) and started his career behind the bar in a hotel on the Isle of Wight for a summer season, with the intention of learning as much as he could so he could fulfil his goal to one day run a pub. Instead, Andy found himself on a management track moving across different roles within hospitality, ultimately progressing to become a General Manager across multiple resorts for Bourne Leisure Ltd. “From that point on I knew exactly where I wanted my career to go, I had my sights set on management in hotels,” Andy said. Andy moved on to become General Manager at multiple venues, which provided him valuable experience to run large scale period properties and successfully grow their business and people. For Andy, every day as a hotelier is a unique adventure. In his role, he thrives on the unpredictability of each day, finding joy in the diverse challenges and rewards that come his way. Andy revealed that the most fulfilling aspect of his role is witnessing the hard work of his dedicated teams come to fruition, resulting in exceptional hospitality experiences for guests. Andy takes immense pride in mentoring his team members, helping them grow and supporting them in achieving their goals. Currently, Andy is excited about the ongoing rebranding of The Principal York. He has played a pivotal role in promoting top employees to key positions to ensure a smooth transition in the hotel's identity and culture. Walking into the hotel each morning, he said “I feel a deep sense of pride and accomplishment.” Andy emphasised the importance of thorough research and first-hand experience for anyone entering the hotel industry. He advises prospective candidates to visit the property they are interested in, engage with the staff, and experience the hotel as a guest. This simple yet profound step can make a significant impression during the interview process. The hotel industry offers a multitude of opportunities for career growth and seizing these opportunities with a willingness to get involved is key to building a successful career in hospitality. Throughout his career, Andy has had the privilege of working with outstanding people and properties, achieving commercial success, and winning multiple awards. Among his accolades are receiving two rosettes and an AA 4-star rating for his hotels. However, Andy considers the ongoing rebranding of The Principal York to be a defining moment in his career. Being part of the historic and iconic York hotel’s transformation offers a sense of great pride and honour for Andy, as he looks forward to solidifying the upcoming Milner York’s reputation as the city's best-loved hotel. Andy’s dedication to his role and his team, along with his passion for creating exceptional hospitality experiences, truly make him our worthy Hotelier of the Week.

Congratulations once again to our General Manager, Hany Ahmed for earning a well-deserved spot on the prestigious list of Top 101 Influential Hoteliers: GM Power List. Read more about his phenomenal achievements in this insightful article! #HospitalityLeader #InfluentialHotelier #AchievementDoubleTree

My fellow GM's and Directors, Regional Managers and VP's. What does hospitality mean to you?? Is it to service our guest, have a nice hotel, clean rooms and amazing amenities??? I challenge you and say NONE OF THE ABOVE, it's YOUR staff the people that come in day after day, happy, energized and ready to make a difference. How do you do that to put them FIRST not your guest, your team is what brings guest back over and over again not YOU or what your hotel has, cause frankly guest can get a bed in over 3 million other hotels. ITS YOUR TEAM and how you treat them so they can be happy at work and in return are genuine when welcoming your guest. The below is a testimony to what I just said from another manager about a member of my TEAM not my EMPLOYEE but my TEAM member. I ask that you make a change and put your TEAM first.

Talking to employees is a different kind of fun. This kind of conversation always helps us to understand what they thinking. Here is a quick conversation with our Restaurant Manager, Rohit Kumar. Brojo Dutta Sarovar Hotels & Resorts #Conversation #Interaction #ourpeople #Hotels #HotelsandResorts

Unmasking the real architects behind your memorable hotel stays. The unsung heroes of hospitality The hospitality industry is rocked by many changes and challenges daily. Yet, the unsung heroes behind each successful establishment are the ones paving their way to success. While flashy ads and extravagant offerings often take the spotlight, it's the coordinated workings of managers, executives, and staff members that breathe life into a hotel. Their tireless efforts in creating unforgettable experiences for guests underlie the true spirit of hospitality. In conclusion, let's take a moment to recognize these individuals who are keys to our industry's success.

Life as a hotelier can be fast-paced and challenging, but also incredibly rewarding. Hoteliers are responsible for ensuring the smooth operation of the hotel, managing staff, overseeing guest services, and maintaining the financial health of the business. They must constantly strive to provide excellent customer service, anticipate the needs of guests, and uphold the reputation of the hotel. Attention to detail, leadership skills, and a passion for hospitality are essential qualities for success in the hotel industry. Hoteliers often make sacrifices to ensure their guests have a pleasant stay. These sacrifices can range from long hours on their feet attending to guests' needs, to personal sacrifices such as missing special occasions with family and friends. They may also sacrifice their own comfort to resolve any issues that arise during a guest's stay. Despite these sacrifices, hoteliers take pride in their work and find fulfillment in providing excellent service to create memorable experiences for their guests. Their dedication and commitment play a crucial role in the hospitality industry. Despite the demanding nature of the job, hoteliers find fulfillment in creating memorable experiences for guests and building a successful business. #lifeashotelier #hotels #proudtohotelier #malikstreamshospitality #pms #businesses #hotelier #FYI #FYP #frontoffice #housekeeping #reservations #hotellife

What are the top U.S. cities for hoteliers?  The recent news of TPG Hotels and Resorts moving its hotel operations office right down the street from us in McKinney, TX is very exciting. This adds to the long list of hotel operators based in the Dallas market.  It reminds me of when I was early in my career trying to determine the best place to live to have a long and successful hotel career. The way we see it – NYC is #1 for hotel real estate firms DC is #1 for hotel brands Dallas has firmly taken the #1 spot for hotel operations (Aimbridge Hospitality, Remington Hospitality, Omni Hotels & Resorts, Coury Hospitality, etc.).     Did we get it wrong? Got another city for the top 3 and why? What cities would round out the top 5? Let us know what you think.  Just for fun, no prizes awarded! Lou Zameryka (NYC) Charles Snyder (DFW) HOTEL MANAGEMENT Magazine https://lnkd.in/eNRn7nwS

IT'S all change at the top at Antrim-based hospitality business the McKeever Hotel Group. Click the link below to read the full article ⬇ #antrim #mckeeverhotelgroup #hospitality

Discover the soul of hospitality with Doug Kennedy, President of Kennedy Training Network. Ever wondered about the difference between 'Hospitality' and 'Guest Service'. Doug breaks it down, revealing why it's more than just semantics in the hotel world. Guest service? It's about meeting expectations. But hospitality? It's about forging connections, showing genuine care, and creating magical moments. Doug urges hotel leaders to instill this understanding in their teams, turning every guest interaction into a heartfelt experience. #GuestService

Who's who in hospitality leadership this year? The Ritz-Carlton Hotel Company, L.L.C. and Waldorf Astoria Hotels & Resorts, among other top hotels across the country, have appointed new #GeneralManagers just in time for 2024. Read more from HOTEL MANAGEMENT Magazine on some of the top names leading the hospitality industry's most buzzworthy hotels. https://lnkd.in/ezDHFZw3 #generalmanager #hospitalitynews #hospitalityindustry #hospitalityleaders #hospitalityleadership