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The 2024 Pizza Industry Trends Report from Pizza Today is out now! Check out what kind of things to expect in 2024 from costs, automation, to technology and more: https://hubs.ly/Q02c4p7g0 . . . #speedline #pizzapos #industrytrends

"Is Domino’s ACTUALLY Tracking My Pizza?" - Sam Reid. It's quite an interesting case when a popular YouTube blogger goes to such extremes to check the accuracy of Papa John’s and Domino’s real-time tracking. This indicates that real-time tracking for 1P orders with self-delivery is becoming increasingly important for customers, especially since marketplaces have been providing these updates for years. The biggest takeaway from the video is the critical importance of #driver apps for in-house fleets, as drivers are usually more accountable and accurate when they know their progress is being monitored 💡

Pizza Hut marked a significant milestone in the digital revolution of the food industry by becoming the first pizza chain to offer online ordering in 1994. This pioneering move not only showcased Pizza Hut's innovation and adaptability but also set a new standard for convenience in the fast-food sector. By integrating technology into their service model, Pizza Hut opened up a new avenue for customer interaction and order placement, paving the way for the widespread adoption of online ordering systems across the restaurant industry. This landmark achievement underscores the evolving nature of consumer expectations and the importance of embracing digital solutions. #PizzaHut #OnlineOrdering #DigitalInnovation #FoodIndustry #1994Milestone

🔍 Delve into our CEO Alex Vasilkin's latest article on QSR Magazine, "Is Your Pizza Tracker Telling the Truth?" 🍕 This article was driven by the intriguing experiment conducted by YouTuber Sam Reid, who tested the accuracy of pizza trackers from Papa John's and Domino's. Explore the importance of real-time delivery tracking and ETA accuracy, backed by Cartwheel data revealing customer preferences. Discover why nearly 80% of customers prioritize accurate tracking for a happier delivery experience and how comprehensive delivery management technologies can enhance transparency and reliability. Read the full article here: https://lnkd.in/dhMAHXwF #PizzaDelivery #CustomerExperience #DeliveryManagement #Delivery

As a restaurant owner, managing and keeping track of all the orders can be quite overwhelming. That's why having a restaurant management system is crucial. With this system, you can easily track orders, manage inventory, and keep track of your profits. The system can also help you keep track of customer preferences and feedback, which can go a long way in improving your customer service. Overall, a restaurant management system is a must-have for any restaurant owner who wants to streamline their operations and improve the overall experience for their customers. #hazonbdtask #bdtask #restaurant #pos #foodchain #food #management #software #pos #system

Had a great white boarding session with Blaze Pizza, LLC CTO Chris Demery and Monstarlab. Some key takeaways: Reduce Ordering Friction. The idea of reducing friction is not new, but it’s a good idea to periodically revisit your ordering experience with a fresh perspective. Is logging in fast? Is your loyalty program integrated? Are your checkout and payment flows seamless? Set Expectations. To quote Chris: “It’s important to be fast, but it’s more important to be predictable.” Customers want their quoted wait times to be accurate above all else. Restaurant customers have shown time and time again that they’re willing to wait as long as you set their expectations correctly up front. Track Every Transition. You can only be predictable in your restaurant ops if you’re tracking everything that happens: how long do customers wait at the door? How long is it between when orders are placed and when the kitchen starts working on them? How long is each order and item in progress at each station? How long does it take to bag off-premise orders? Knowing this information is key to identifying bottlenecks and improving the processes that will allow greater efficiency and throughput. Measure The Last Mile. Once you hand off to the delivery driver it’s no longer your responsibility right? Wrong. If you’re white labeling a third-party delivery service customers will associate the delivery experience with your brand. It’s important to measure exactly what’s happening after orders leave your kitchen en route to the customer so you can identify potential problems and work with the delivery providers to improve the service. Make Recovery Easy. On-premise guest recovery is so much easier than off-premise recovery, which is why it’s important to focus on ways to make off-premise recovery better. Giving customers a fast and easy way to report problems and arming your restaurants with the tools they need to actually solve customer problems will go a long way in boosting customer retention in the long run. Thanks to Chris Demery, Max Oglesbee, Adam Mack, and Trish Martin for the illuminating conversation!

What we've learned over the past few years from delivery platforms: Restaurants thought they would offer digital convenience to their customers, but ultimately lost their customers without any reward. 1. Delivery platforms offer discounts or suggest restaurants: Essentially, they shift the customer's preference. 2. Integration of dark kitchens: Delivery platforms have integrated dark kitchens, leading customers of traditional restaurants to gravitate towards virtual businesses with multiple menus. This presents a serious competition issue. 3. Lack of respect for partners: The absence of a unified pricing model results in some restaurants facing excessively high commission rates, forcing them to leave the platform. 4. Unclear rating system: Restaurants are rated at the time of delivery, but it's not clear if the rating pertains to the quality of the food, delivery times, the courier's politeness, or the overall delivery experience. 5. Lack of choice in delivery method: Restaurants were never asked if they wanted to use third-party companies for delivery, which may not align with their philosophy and could damage their brand image. These are some of the lessons we've learned from working with delivery platforms over the past few years. It's crucial to carefully examine our partnerships and ensure that we protect the quality and integrity of our brand.

In the late 2000s, Domino's Pizza found themselves in a major crisis, threatening to destroy the entire company. Sales were plummeting, customers were fed up with the flavorless, cardboard-like pizza, and the slow delivery service. Things needed to change, and FAST. The once-beloved pizza giant was now a giant laughingstock, “you either die a hero or live long enough to become the villain. But Domino's refused to go down without a fight. In a gutsy move, they launched the "Pizza Turnaround" campaign in 2009. They admitted that they weren’t delivering (ha) their best product and begged their customers for a second chance. Behind closed doors, Domino's chefs worked tirelessly to create a new recipe. They created a mouthwatering pizza with a revamped crust, zesty sauce, and quality cheese that won over the hearts of pizza lovers all across town. With their new pizza perfected, Domino's focused on their next big issue: delivery service. They implemented their own mobile app and online ordering with tracking. Coupled with lightning-fast logistics, Domino's was determined to redefine convenience and customer satisfaction. Customers rejoiced, sales soared, and Domino's became a symbol of redemption for the fast-food world. Today, Domino's is a $14B company and a great example of resilience through innovation. The Takeaway: To survive, businesses of all sizes must prioritize their customers above all else. Being customer-centric ensures longevity when executed effectively, and it enables companies to navigate the inevitable challenges successfully.

Hey there, food truck rockstars! 🚀 ESS is here to turn your food truck into a turbocharged culinary machine! Say goodbye to long lines and cumbersome transactions. With our top-notch POS system, we'll have you slinging delicious eats faster than you can say "extra cheese, please!" Let's chat and whip up a plan to streamline your food truck operations. Get ready for POS for days! 💪🍔🚚 #FoodTruckEfficiency #ESSPOSolution #ServingUpSuccess