Cherry Ho’s Post

Good opportunity

My former cherished employer, Cathay Pacific Airways, boasted an impressive workforce of nearly 30,000 employees before tragic COVID-19 , among whom I proudly served for over 26 years, brimming with confidence and a profound sense of pride. The iconic Red uniform symbolized not only my unwavering loyalty but also became the catalyst for an abundance of enriching experiences, molding me into a person who stands with pride and dignity.   As I reflect on my tenure with the CX, my sole aspiration is to witness its continued growth and unwavering strength, standing resolute in the face of challenges.   Last year, fortune smiled upon me, affording me the opportunity to embark on a new chapter as a headhunter in Korea, after an absence of 27 years spent residing in this country. The invaluable lessons I imbibed during my lifetime tutelage at CX, emphasizing the indomitable "Can-Do-Spirit," have proven more than sufficient in propelling me toward notable achievements and success.   Currently, I find myself on an ever-evolving journey, striving to nurture my career and seamlessly assimilate the profound knowledge and principles instilled in me, even bordering on what some might call "brainwashing." Embracing this transformation, I resolutely press forward, embracing every stride without an iota of regret for the path I have chosen.   Through it all, I remain steadfast in my identity—what I once was, what I am now, and what I shall continue to be, unyielding in my pursuit of personal and professional growth. 다시 한 걸음 나아가기 위해 용기를 얻고자 링크드인에 글을 첨으로 써보았습니다.Great resignation 혹은 Silent Quitting이 아닌 개인의 발전을 꿈꾸시는 분들이 있어 도움이 되었음 하는 맘입니다. #cathaypacifiairways

My recent journey from Sri Lanka to Singapore served as a vivid illustration of the stark contrasts in values, practices, and attitudes toward service delivery. The disparity was glaring and left me pondering the factors that contribute to such discrepancies. In Sri Lanka, the service experience was marred by what seemed to be a deficiency in skills, attitude, understanding, or perhaps inspiration. Ground staff exhibited a noticeable lack of eye contact, minimal engagement in rapport, and a scarcity of pleasantries such as 'thanks,' 'welcome,' or 'have a safe flight.' The overall impression was one of lethargy, as if my presence was an unwelcome interruption to their day. This observation extends primarily to ground staff, as I must acknowledge the pleasant and helpful demeanour of the airline crew. On the other hand, my encounter in Singapore was a refreshing contrast. A check-in attendant, aptly nicknamed 'Speedy Gonzales,' efficiently handled four passengers and six bags with an infectious energy and welcoming demeanour. He posed engaging questions and swiftly provided service with genuine politeness, leaving me impressed and uplifted. The question that arises from this stark dichotomy is: what accounts for such pronounced differences? Is it a lack of passion, the influence of inspiring leadership, or simply divergent attitudes towards service excellence? As we reflect on these observations, it prompts us to consider how we can 'switch on' our people—igniting a passion for exceptional service and creating lasting and memorable experiences. #travelandtourism #mindsetcoach #serviceexcellence #positivechange #attitudes

In the hustle of our daily grind, where tasks and duties intertwine, a simple gesture, pure and mild, transforms the day: a heartfelt smile.   Maintaining a smile at work is a simple yet powerful practice that can significantly enhance the professional environment and overall productivity. It's more than just a curve of lips. A smile is a balm for sinking ships, lifting the soul, spreading cheer, and reminding us why we're truly here.   Throughout my journey at A.P. Moller - Maersk I've witnessed the benefits of smiling:   🙂 Enhances Workplace Atmosphere: A smile helps create a collaborative environment where employees feel comfortable and valued. 🙂 Reduces Stress and Improves Well-being: Smiling triggers the release of endorphins, the body's natural stress relievers. By reducing stress levels, employees can maintain better #mentalhealth , which enhances their focus, creativity, and problem-solving abilities. 🙂 Improves Customer Relations: Smiling at customers conveys friendliness and approachability, leading to better #customerexperiences and satisfaction.  🙂 Increases Productivity: Employees who are happy and stress-free are more likely to be engaged and perform their tasks efficiently and effectively.   So wear a smile in work's embrace, let it brighten every space. For in its glow, we find our might, turning darkness into light. #smile #maersk #MaerskAfrica

What Telcos can learn from Singapore Airlines' success & employee bonus? 1. Customer Focus & Experience: Singapore Airlines is known for its exceptional customer service & focus on passenger #experience. Telcos can translate this by prioritizing customer satisfaction through strong network reliability, clear & transparent #pricing plans, & responsive customer #support 2. Adaptability & Innovation: The airline adapted to changing travel restrictions & capitalized on the cargo demand surge. Telcos can learn be adaptable in a rapidly evolving technological landscape. This involve embrace new technologies like #5G & exploring innovative services like #cloud #gaming or #connectedcar solutions 3. Employee Motivation & Reward: Singapore Airlines' hefty bonus demonstrates their appreciation for employee contribution. #Telcos can implement similar strategies to motivate their workforce. This involve profit-sharing bonuses, performance-based incentives, fostering a strong company culture that #values #employee well-being 4. Efficiency & Cost Management: While not directly mentioned in the bonus news, Singapore Airlines is known for its #operational #efficiency. Telcos can learn to #streamline their #operations, reduce network inefficiencies, #optimize #pricing #structures to maximize #profits 5. Utilizing Data for Strategic Decisions: Airlines heavily rely on #data to optimize #flight #routes, pricing, & #marketing. Telcos have a wealth of customer data they can leverage to #personalize services, target #promotions effectively, anticipate #customer needs By adopting these lessons, #telcos can position themselves for sustainable growth & enhance customer #loyalty Additionally, 1. Building Strong Brand Reputation: Singapore Airlines has cultivated a brand image of trust, reliability, quality. Telcos can strive for a similar reputation by focusing on #network #stability, #data #security, & #transparent #communication during outages or service disruptions 2. Long-Term Strategic Planning: The airline industry requires strategic #planning that considers factors like #fuel #costs & fleet management. Telcos can benefit from long-term planning on network infrastructure development, #spectrum acquisition, anticipating future customer needs in a data-driven world 3. Collaboration & #Partnerships: Airlines form partnerships with other carriers & travel agencies to expand their reach & offer seamless travel experiences. Telcos can explore partnerships with #content providers, device manufacturers, or other Telcos to create bundled service packages 4. Investing in #Innovation: Singapore Airlines constantly innovates to improve its offerings, like investing in new fuel-efficient aircraft. Telcos should continuously invest in r&d to explore new technologies, improve network efficiency, develop next-gen like AR/VR applications What are your thoughts? 🤔🧐 Follow us-Kaneshwaran Govindasamy & Global 5G Evolution Click comment box. #subscribe our #youtube channel

These days where every second company is in the news for layoffs and letting their employees go, Singapore Airlines has made it’s way in the news for all the good reasons. Recently Singapore Airlines declared that they have made the annual profit of staggering $1.98 billion in the 2023-2024. Kudos to the company’s success and their revenue. This was a jump of 24% of the profits from the previous year. They stole the ahow until they made into headlines the next time, declaring that the airlines has planned to issue bonuses to its staff which are equivalent to 8 month’s salary. A commendable take in the corporate world, especially at such hard times where people are getting laid off and asked to leave their jobs. They have set an example to reward their employees. Whereas they are not the only ones. Dubai emirates has dedicated their profits towards staff bonuses which are worth 20 week’s salary. Hoping to see more headlines like these l, pave its way in the future. #singaporeairlines #profit #bonuses #rewards

There was an incident recently involving a Singapore Airlines (SIA) flight departing Bangkok for Singapore, where some 200+ passengers were asked to deplane after an hour due to technical issues. Apparently, when putting these passengers onto another flight, some Business Class passengers were left out. Based on the way this incident was handled, it was clear the ground crew did a bad job of managing a potentially frustrating situation. In fact, it could ALL come down to one SIA employee!! Here's a life lesson that will never change. That one SIA employee who mishandled the Business Class passengers 𝗿𝗲𝗽𝗿𝗲𝘀𝗲𝗻𝘁𝘀 𝗦𝗜𝗔 𝘁𝗵𝗲 𝗯𝗿𝗮𝗻𝗱! Look at all the comments on social media - they all pointed the finger at SIA, not at this one employee. What can we learn from this service failure? That an employee represents the company brand at every customer touchpoint. Even a janitor represents the company brand. What's more, the company cannot publicly blame this employee. If an employee fails, the brand fails. Responsible organisations that understand this need to build a culture of ownership in all ranks and help this by training their employees well. That's why under ISO9001 conditions, it is a "crime" to put anyone in a job if there's no evidence that this person has been sufficiently trained for that role. On this note, SIA did well to accept all responsibility for this incident.

🌍 Mastering International Skills: Essential for Airline Supervisors and Duty Managers! ✈️ In the ever-evolving world of aviation, airline supervisors and duty managers are pivotal in orchestrating smooth global operations. To excel, mastering international skills is crucial. Here’s why these skills are indispensable for our industry leaders and how sharing them can uplift the entire team: 🔹 Cross-Cultural Communication: Embracing and respecting diverse cultures enhances teamwork and passenger interactions. It’s about bridging cultural gaps and fostering a respectful, positive environment for all. 🔹 Multilingual Proficiency: Knowing multiple languages or even basic phrases can greatly improve communication with international passengers and teams. It’s a valuable skill for managing global operations efficiently. 🔹 International Regulations Knowledge: Understanding global aviation standards, visa protocols, and customs procedures ensures compliance and operational success across borders. Staying informed helps navigate international complexities. 🔹 Adaptability to Diverse Environments: Flexibility is key when operating in different countries. Adapting to local practices and managing time zone differences is essential for maintaining efficiency and effectiveness. 🔹 Global Networking: Building strong relationships with international partners and authorities fosters collaboration and innovation. A well-connected network supports operations and opens up new opportunities. 🔹 Customer Service Excellence: Delivering culturally sensitive and tailored services makes every passenger feel valued. It’s about understanding diverse needs and enhancing the travel experience for all. 🔹 Knowledge Sharing: Sharing international insights and skills with your team and ground handling staff is crucial. It promotes a culture of continuous learning, ensuring everyone is equipped to handle the complexities of global operations. For supervisors and duty managers, integrating and sharing these international skills ensures not just operational excellence but also a more inclusive, knowledgeable, and efficient team. Together, let’s elevate our standards, connect cultures, and deliver outstanding service globally! 🌐✈️ #AirlineManagement #InternationalSkills #Leadership #GlobalOperations #CustomerExperience #AviationExcellence #CulturalDiversity #Adaptability #Networking #KnowledgeSharing