Join #InfosysConsulting, #InfosysInnovationNetwork (IIN), and Talkmap for a webinar on #GenerativeAI & #ConversationalAnalytics for #CustomerExperience. Don't miss this opportunity to learn from our experts Prasad Vuyyuru, Nikhil Datar, Ken Goldberg, Kathi Gurin how a Generative AI-based conversation analytics foundation can provide a deeper understanding of 100% of all calls and conversations within very quick timeframes. Gain insights that will transform your #customerexperiencestrategy! 🕛July 11th, 12:00 PM CDT | 10:30 PM IST 👉Register here: https://lnkd.in/di57bS6F Infosys Emerging Technology Innovations #iCETS #FutureProofingBusinesses
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Ann-Kathrin Sauthoff-Bloch, EMEA Head of our Technology Transformation Practice spoke to Priyanka Haldipur from the Infosys Knowledge Institute about how Infosys is helping a large global retailer with its #Cloudtransformation. Find out more here >>https://lnkd.in/dwM7k_T8
How is Infosys helping a large global retailer with its Cloud transformation? Full interview with Ann-Kathrin Sauthoff-Bloch: infy.com/4cWGWf3 Ann-Kathrin Sauthoff-Bloch from Infosys Consulting sheds light on it in this interview on ‘How CPG and retail businesses can maximize cloud benefits’, with Priyanka Haldipur. Natalie Heizmann Infosys Consumer, Retail & Logistics Infosys Cobalt #cloudadoption #cloudtrends #CRM #personalization
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The stakes could not be higher in the global #lifesciencessupplychain to achieve its fundamental purpose: evolve quickly to grow and serve the market, while mitigating vulnerability and risk. Fortunately, technology tools to reinvent supply chains already exist, such as #AI, #ML, and #IoT. “New technologies enable supply chain executives to create differentiated and meaningful business capabilities while still achieving high levels of platform simplification and standardization,” says our Partner Ed Francis. If you want to know more about the Life Sciences: Trends for the Future, please reach out to him or read here >> https://lnkd.in/dbenbknS Infosys Knowledge Institute | Infosys Life Sciences
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Register now for our webinar on #GenerativeAI and #ConversationalAnalytics for #CustomerExperience >> https://lnkd.in/d6hvXMkA Most businesses today face conflicting demands of both delivering superior customer service and reducing costs. In this context, a deeper and comprehensive insight into the "Voice of Customer" based on 100% of the customer interactions becomes a prerequisite. However, until now getting this deeper insight in a shorter timeframe has proven to be an elusive challenge. This webinar will highlight how a Generative AI-based conversation analytics foundation can provide a deeper understanding of 100% of all calls and conversations within very quick timeframes. The event aims to provide insights into how companies are utilizing these platforms to quickly identify opportunities and deliver ROI in customer service for both customers and agents. 🕛July 11th, 12:00 PM CDT | 10:30 PM IST 👉Register here: https://lnkd.in/di57bS6F 🎙️Prasad Vuyyuru | Nikhil Datar | Kathi Gurin | Ken Goldberg
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In today's dynamic world, #financialinclusion is no longer just a moral obligation, but a strategic imperative for sustainable economic growth. Closing the gap for the unbanked and underbanked (24.6 million in the U.S. alone) can spark #financialinnovation and empower underserved communities. Read more in our latest #POV from Somya M. and Sumeet Verma here >> https://lnkd.in/d5sVvfx2 #financialservices #banking #financial
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Interesting read from Associate Partner Varghese Abraham about the rise of #GenerativeAI and its impact on #userinterfaces (#UI). The ability of #AI to summarize information, answer questions, generate content, and analyze data is fundamentally changing how we interact with technology. Read more >> #AI #UX #GenerativeAI #Technology #FutureofWork
Automation Leader EMEA | Intelligent process automation | Outcome driven digital transformation | Intelligent BPO operations
𝗔𝗜 𝗮𝘀 𝘁𝗵𝗲 𝗻𝗲𝘄 𝗨𝗜. With the rapid development of Generative AI capabilities, like summarization, Q&A, content generation, and data analysis, I believe AI has become the new user interface (UI). This shift is changing how we interact with applications and what we expect from them. Now, experience design is essentially copilot design. I can think of five specific examples illustrating how AI is redefining the UI: 1. 𝗖𝗲𝗹𝗼𝗻𝗶𝘀 – I find this fascinating, and I believe this will be the tool and method of choice for continuous improvement teams and operations team. With the inclusion of GenAI components, users can interact with Celonis’s platform through natural language queries to identify inefficiencies and opportunities for process improvement. This has given voice to the traditional dashboards and on top of that suggest insights and next steps to be the process champion. 2. 𝗚𝗼𝗼𝗴𝗹𝗲 𝗠𝗮𝗽𝘀 - I believe this was long overdue. Along with traditional search, traditional map interface is enhanced with an AI-powered conversational layer, allowing users to interact with Google Maps via natural language. I tried a lot of questions, and I felt that It has evolved into a combination of search and maps. 3.𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗡𝗼𝘄 - This is a good example of shifting from form based user experience to conversational experience powered by AI. This also builds on user based content and show cases the evolution of user experience design and thinking. This powered by AI and automation accelerates delivery of work and ticket closure. 4.𝗣𝗼𝘄𝗲𝗿 𝗕𝗜 – I think capabilities like copilot with an application changes the paradigm of application and user capabilities. Users no longer need deep technical knowledge to create complex data visualizations. Instead, they interact with the AI through natural language, making data analytics more accessible and user-friendly. I also saw this being used to solve complex supply chain optimization requests building on the GenAi data, Q&A and others. I believe this area will also be more effectively solved with agents 5.𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲- Its great to see that purpose build and context aware emails can be custom created and send effortlessly at scale. Also, now its easier to bring various data and also use that for customer outreach and strategy. I love the feature of summarising an opportunity which is so practical in our daily work. GenAI is revolutionizing experience design and our expectations from these. Instead of logging in, searching, navigating, and then acting, users now chat and interact directly with the application. Not only is this, removing the complexity of navigating different UIs and but it is also integrating data and insights from various sources. . It is now a copilot experience era and I believe that it will fuel new requirements and expectation of what the application should be. Being Aifirst is critical. #AI #AIfirst #GenerativeAi #copilot #AIinbusiness #automation
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According to a recent study from the Infosys Knowledge Institute, 12 providers of #cloud and cloud-based software report more than 300 billion dollars in unused #cloudcapacity in companies. The study also concludes that, on average, companies are only using 47 per cent of the #cloudsolutions they have already committed to; in Germany, this figure is as low as 43 per cent. Companies that do not fully utilise their cloud capacities lose out in two ways: firstly, through unnecessary expenditure and secondly, through unused capacities that could have generated an ROI. Ann-Kathrin Sauthoff-Bloch, Managing Director Infosys Consulting Germany, explains to ComputerWeekly.com how organisations can establish a value-adding and business-oriented approach to #cloudtransformation projects that also has a positive impact on return on investment (ROI). Read more in German here >> https://lnkd.in/djhGK3Py
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Modern technologies including #telemedicine, #digitalhealthtools, #AI, and #machinelearning help researchers reach a wider #clinicaltrial participant pool through cost-efficient #virtualtrials, gather data accurately, and generate richer insights. We expect that hybrid trials will bring beneficial medicines to patients more quickly and less expensively, through robust data governance, transparency, and participant connections that realize efficiency benefits while mitigating risks. Find out more in our #LifeSciences: Trends for the Future https://lnkd.in/dbenbknS or reach out to our expert Ian Storr. Infosys Knowledge Institute | Infosys Life Sciences
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Green hydrogen holds immense promise for a sustainable energy future. But ensuring its green credentials throughout the supply chain is a major hurdle. In our latest article, Nisha Sharma, Debarpit Chandra and Sunil Agarwal explore how #blockchaintechnology can revolutionize the #greenhydrogen certification process. The article dives into: ● The potential of hydrogen energy as a clean energy source ● Current challenges in verifying the green origin of hydrogen ● How blockchain can address these challenges and enable tamper-proof certification By streamlining and securing green hydrogen credentials, blockchain can pave the way for wider adoption and accelerate our journey towards a #sustainableenergy future. Read the full article here: https://lnkd.in/dAiWgPE3 #greenhydrogen #sustainability #blockchain #renewableenergy
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We are extremely proud to share that Infosys Consulting has been recognized in second place in the list of Top 50 Consulting Firms of 2024 from The Consulting Report. Congratulations to everyone who helped us achieve this distinguished ranking! https://lnkd.in/gQSSvbRk Andrew Duncan | Paul Dillon | Anmol Jain | Jon Brizzi | Infosys
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