International Card Manufacturers Association — ICMA’s Post

Ready to unlock product revenue? 🚀 Want to learn how to eliminate the Product-Customer gap forever? Bagel is happy to sponsor The Customer Conference EUROPE 2024! Ohad Biron, Bagel CEO, will share his insights on how to drive better customer outcomes using your main growth driver, the product. Please use the access code below to unlock a discounted ticket price: Access Code - TCC4BAGEL #bagelai #getbagel #productgtmalignment #productrevenue

Thrilled to have participated in the Evotix EMEA customer forum, engaging our customers in UX research workshops looking at the future of AI at Evotix. 👨💻 Check out this short video recapping the day! 📹 #AI #Innovation #Evotix #CustomerForum #EMEA #UX #UI #ProductDesign

Your goal is to delight the customer. But what does the customer want? Today Jamie Champagne will provide you with valuable info at PMBA Conferences Chicago! Prepare to walk away with practical actions & methods to put the customer back into the discussion! https://zurl.co/kD1U

#Zilliant's Mindshare event in Europe continues to grow! We find companies have a growing appetite to learn how Zilliant connects #strategy to #execution. We transform how data is used to price and sell at higher levels of #profit and #margin while reducing customer chum. #powerintelligentcommerce

🔍 Ever wonder why it feels like the price tag is the only star of your event show? 💡 In the buzz of organizing live events, it's easy to focus on numbers. What if we redefined the narrative? At SMS, we prioritize exceptional customer service and enriching experiences above all else. Our goal: to make the price just another detail, not the headline. With each customer interaction, we strive to exceed expectations, ensuring that the value they receive surpasses the cost. Sometimes you can't change the numbers, but you can always change how your customers perceive them. #sms #SMSExpOps #customerservice

You can't manage what you can't measure – and that holds true for WiFi installations. Join us on Wednesday, August 21 for our next webinar where we’ll discuss how to maximize field technician performance with RouteThis Certify QoI Insights. We’ll cover how operations leaders can track Quality of Install (QoI) metrics for every site visit to identify process gaps, improve technician efficiency and boost customer satisfaction. Register today: https://hubs.ly/Q02L0mmd0 Michael Giannotta John Clark

Well done Interactions Vegas! I may be a little biased here but I view the US event as the precursor to the main event, International Interactions, which takes place next week. Looking forwards to seeing clients, partners, colleagues and prospects talk about the future of CX. See you there! #InteractionsIntl2024 #NICE #CX #VRS #CXAIMasterted #CustomerExperience #Strategy #NICEi2024

Calling all shop owners! Make sure to join the Ratchet+Wrench x Tekmetric Webinar tomorrow, May 7th to learn more about mid-year industry trends! In this webinar, we will explore what it takes to meet customer expectations and reveal the latest insights Tekmetric has uncovered within the automotive industry. This session offers a deep dive into best practices that go beyond evolving customer trends, aligning perfectly with industry shifts. Don’t miss this opportunity to stay ahead in today’s dynamic marketplace. Register now and equip yourself with the knowledge and strategies needed to succeed. https://lnkd.in/g8P5QUgh #Tekmetric #IndustryTrends #CustomerExpectations #ShopManagement #AutoRepair #ShopManagementSystem

Did you catch our chat with Go Inspire Group - A Xerox Company's COO, Ben Snutch? 👉 https://lnkd.in/eUVauHxf He explains how, by using Clientshare Pulse, his team have been able to enhance customer engagement & encourage open communication through well-structured QBRs 🙌 From spotting accounts that might be at risk, to easily sharing key content to clients - Ben explains why he's happy he chose Pulse to support Go Inspire's Business Review process 💙

💬 🔎 Companies that collect feedback from their users have an opportunity to uncover the voice of the customer – one example of this type of feedback is running pricing sensitivity surveys. 💡 In this installment of how Delighted uses Delighted, our Head of Product Seán Mancillas walks us through the creation and implementation of pricing sensitivity surveys (a free template available in Delighted Surveys). Try this template out today: https://dl.ht/3z6ceS8