James Probst’s Post

How does your company stack up in AI adoption? Explore this insightful guide by Allie K. Miller to determine if you're behind, on track, or leading with Gen AI. #AIAdoption #GenAI #Innovation #RiskManagement 

#AI - An awesome post by Allie K. Miller that details a comprehensive #AI maturity model which includes people, process, products, and policies. How would you benchmark your #AI journey? #betterdata #betterbusiness #betterworld

Is your company on track with GenAI 📈 Check out this insightful guide by Allie K. Miller 💡 There's items that take a much longer time to implement like Belief (Mindset). If your organization is falling behind in this area, it presents a significant leadership challenge rooted in the company culture. 💡 If Talent is your weak point, there might not be a simple fix available. According to G-P 2024 AI at Work Report, 38% of the companies lack adequate skills and expertise. 💡 8/8 Aheads? Congratulations. You're among organizations which likely experience increased productivity, improved decision making and cost savings according to the same report.

Excellent breakdown on assessing how you personally — or your company — is doing with AI integration.

This is a great assessment guide. I have just shared with some colleges and found interesting and different replies. You should try it.

My belief is that teams using generative AI to explore what's possible have a greater chance of successful company wide deployment. The cost savings can be measured once it's used internally. Here's the training I'm using and and teaching others https://lnkd.in/eHu8aADJ

This is a quick and easy self assessment. What's your next step with AI as soon as your summer holiday is done?

Interesting AI guide from @Allie W. Miller. It's no surprise that AI has changed the game for customer experience. Throughout the last few years, I've embraced this new technology to up-level user experience for both customers and support agents alike. One thing I've learned along the way is that empowering users with intuitive tools and regularly updating core knowledge resources not only enhances satisfaction but also optimizes operations. Here are a few more actionable AI strategies for support teams: 1. Implement AI Voicebots and Chatbots: Deploy intelligent solutions to handle routine inquiries, freeing up human resources for strategic support. 2. Maintain a Comprehensive Knowledge Base: Ensure easy access to up-to-date information for swift issue resolution. 3. Regularly Update Self-Service Resources: Keep content relevant with the latest solutions and insights. 4. Promote Self-Service Across Channels: Encourage adoption of AI powered answers by minimizing direct email support and enhancing self-help options across all touchpoints. I'm eager to hear your perspectives and experiences! How have you effectively leveraged AI for customer experience? #CustomerSupport #CustomerExperience #KnowledgeManagement #SelfService #TechInnovation #AI

This is a good one. “Is your house as up-to-date as ours?” Its a calibration/ceckup table to see where your company is in the shift towards integrating AI fully (compliant, secure, with the right talent) in your daily business. Gives you some inspiration what to tackle in the future if you want to keep up the pace :)