Today marks two incredible years at Amazon and I'm thrilled to announce that I've completed my IC2M journey and have officially become a permanent ITS Manager for Amazon’s IT Global Service Desk. Reflecting on this journey, I've learned so much and would like to share two Leadership Principles that have shaped my experience: Bias for Action One of my favorite aspects of this role is having the autonomy to identify and solve big, complex problems within our ecosystem. Rather than waiting for someone else to address issues, I am encouraged to drive change and improve both the customer and IT engineer experience. This has freed me up and allowed me to dive into intense problem solving which brings excitement and joy to my role. Earn Trust Trust is the cornerstone of any successful team. It's built through competence, integrity, and delivering high-quality results on a consistent basis. I intentionally sought out challenging conversations with senior leaders and global peers, not to share my experiences but to ask questions and learn from theirs. Earning the trust of my team means being a servant leader at all times and doing my best to provide all the resources they need to be ambitious and confident. Earning the customers' trust means always putting them first and delivering the kind of experience that I would expect myself. Looking ahead, I'm excited to further my education and help drive innovation at Amazon. This journey has been challenging but incredibly rewarding, and I'm looking forward to what the future holds. Thank you especially to my manager Sherri Calhoun for challenging me and encouraging me to just be, me. #Amazon #Leadership #ITManager #CareerGrowth
Nicely done Justin ! Looking forward to working with you 🥳🎈
Congratulations, brother! It's been an honor and a privilege to see the incredible growth you've achieved.
Proud of you!
👏👏👏
Congratulations!
Well deserved Justin! Keep aiming high and challenging yourself.
Congratulations Justin🎉🎉
Congratulations Justin, well deserved! 👏
Senior Manager of the Global Service Desk - IT Services at Amazon
3wCongratulations Justin! I was very pleased to see your progress over this year and very proud to have you join the leadership team!! Well done!