Jessica Mills, MDes’ Post

This weekend marked a milestone in our Starbucks mission to innovate and create world-class café experiences. Two of our large New York cafes with Amazon's Just Walk Out technology have been upgraded to a more intuitive system, making it easier for our Green Apron partners to offer exclusive merchandise and ready to eat/drink items, and for customers to enjoy a seamless smartphone experience. Now, customers can tap into the lounge area (yeah to Tap!!), and walk out with their snacks and coffee without waiting in line. Customers can also use the Starbucks App to order their favorite beverages and food ahead, saving time and adding joy. For me, this journey began five years ago. On my first day back from maternity leave on July 2, 2019, I was asked how we could partner with Amazon Go products and Just Walk Out technology. This led to a deeper study on creating effortless experiences, culminating in the opening of two unique stores in New York City in November 2021 and July 2022. These stores serve as incubators and learning centers, with several programs and insights being scaled across Starbucks. It has been an epic experience, and I am confident that the learnings will continue in this next chapter. Multi-year, multi-variety, cross-functional, cross-company innovations have brought both joy and challenges in pursuit of an ambitious vision. The best of Starbucks and Amazon worked on this collaboration. Thank you to everyone who has worked so hard and believed in this effort. Please stop by the two stores to give a big high-five to the team, order your favorite coffee, shop the space and stay a while. 40th + 8th at the foot of The New York Times building. Abegail Ramgadoo and her team are there making magic. 111 w 59th (between Park and Lexington). The team is led by Jeanet Oris-Esguerra creating a great cafe oasis in the bustling city. Thanks to all of the hardwork and effort for this recent transition: Alice Ren Leung Christina Kimble Landon Manjikian Katie Young Dylan Hulbert Courtney Kissler Adam Modzel Stephanie Schubert Kyle Hovenkotter Victoria Andersen Gustavo Martinez Stephanie Garrido Emily MacKinnon Lucious McDaniel III Emely Rodriguez Jory Ray Jessica Feldman Brian Danzig I always worry I will miss some VIP partners. If I did please let me know and i will tag them. And to Amazon, thanks for your partnership and support: Lauren Stangel Sebastian Wright Kevin Kuehler Jonas McReynolds