JM&A Group’s Post

Managing the interactions between a consumer and brand can create a pressure-cooker environment. Offer solutions that help supervisors and agents better deal with the complexity posing the stress’s main cause: complexity. Read how >> https://okt.to/lJO2Dq #CustomerExperience #WEM #CXi

In the hospitality industry, unexpected issues are common. I mentioned to a client today that, during my time organizing meetings, events, and travel, I would actually welcome minor problems. This was an opportunity for my team to demonstrate their problem-solving skills. When operations run smoothly, customers often don't realize the potential for issues. However, seeing my team effectively manage and resolve these problems reassures customers that they're in good hands, emphasizing our commitment and capability. This article perfectly captures this perspective!

F&I has changed over the years, and #FandI managers need to be proactive and resilient in the face of these changes to stay ahead of the curve. In our latest #whitepaper, we explore The Transformation of F&I in the Face of Economic Shifts and Market Dynamics where you'll learn about the struggles F&I managers may face today and how training, leveraging technology, and reinforcing product value can help boost profitability. Learn more here: https://lnkd.in/gJjy3Vd2

Managing the interactions between a consumer and brand can create a pressure-cooker environment. Offer solutions that help supervisors and agents better deal with the complexity posing the stress’s main cause: complexity. Read how >> https://okt.to/84gRFQ #CustomerExperience #WEM #CXi

Attention, Casino Executives! Are you ready to enhance your operations and elevate guest experiences? Let's delve into the added value our comprehensive transportation business brings to the table. 💼 Filling the Labor Gap: Staff shortages can disrupt casino operations and impact customer satisfaction. Our full-service transportation program includes skilled personnel to support your team. From guest services to event coordination, we seamlessly integrate into your workforce, ensuring smooth operations. ⏱️ Streamlining Workplace Efficiencies: Efficiency is the name of the game in the fast-paced world of casinos. By outsourcing transportation and staffing needs to us, you unlock valuable resources and streamline your operations. Focus on core functions while we handle the reservations, logistics, scheduling, and manpower, leading to improved productivity and cost savings. 🔧 Customized Solutions, Maximum Impact: Every casino is unique, and so are its operational challenges. Our tailored transportation solutions are designed to address your specific needs and pain points. 📬 Feel free to DM for more details or visit us at: https://cts-now.com/ #CasinoRevenue #TransportationStrategies #BusinessInnovation #CasinoManagement  #ProfitOptimization   If you want to stay up-to-date with us, follow our Page.

Tip of the Day: Best Agent Award Consider having your agents nominate colleagues (fellow agents) for monthly awards for the best agent in the center. If you do this, devise an easy to use scoring template where factors such as ‘courtesy to customers’ ‘empathy’, ‘consideration for colleagues’, ‘ability to deal with calls without referring them on’ etc are criteria the agents use to make their nomination. If your agents are judging each other on such criteria, it could help to build in higher care for the internal, and external customer as well. https://lnkd.in/gNyhv9qB Get tips like this every day - The Global Association for Contact Center & CX Best Practices https://lnkd.in/gmez8Fhi for FREE membership today!

🌟 Ensuring Regulatory Compliance and Customer Satisfaction: A Must-Attend Session with Aptean's Ace customer service guru - Martin Canwell 📆 Join Us Tomorrow at the Financial Services Risk & Compliance Conference Aptean In the ever-evolving landscape of financial services, staying ahead means being proactive. Ensuring regulatory compliance and customer satisfaction requires a meticulous approach to your remediation strategy. 🔍 Leave No Stone Unturned Join us for an enlightening session with Martin Canwell from Aptean, as he delves into the nuances of effective compliance strategies. This is an unmissable opportunity for professionals seeking to elevate their compliance frameworks and enhance customer trust. 📍 Event Highlights: Insightful perspectives on regulatory trends Strategies for comprehensive compliance Balancing risk management with customer satisfaction Networking with industry experts 👥 Who Should Attend? - Compliance Officers - Risk Management Professionals - Financial Service Providers - Policy Makers - Anyone interested in financial compliance and customer satisfaction Don't miss this chance to gain valuable insights and network with peers. See you there! 🔗 [Register Now] #FinancialServices #RiskManagement #Compliance #CustomerSatisfaction #Aptean #Conference #ProfessionalDevelopment #ApteanRespond #Aptean

'Enriching,' 'eye-opening,' 'refreshing,' and 'rewarding' are just a few words used to describe Ingenico's 3-day Sprint Selling workshop. Congratulations to the Ingenico team on such a successful journey! Check out their video for an inside look at the workshop, reactions from their sellers, and key takeaways from their experience. #RichardsonSalesPerformance #ThisIsWhereItGetsReal #SalesTraining #SprintSelling