John D. Villarreal, JD, MBA, MA’s Post

I had such a great time chatting with Robert “Sully” Sullivan on the Big Biz Show a few weeks ago that I just had to come back. This time, we discussed 8x8’s recipe for elevating #customerservice engagements, highlighted the most important metric to measure #CX success in the #contactcenter, and talked about how #AI fits into the world of #customerexperience and retention. You can watch the full show here: https://bit.ly/3uTjvCr #CCaaS #customerobsessedcommunications

Boston Dynamics Spot Can even read Digital and Analog Gauges #shorts #ai #robots by John Morley Did you know Boston Dynamics Spot Robot Can even read Digital and Analog Gauges? https://lnkd.in/eUaRxU2s #boomers #babyboomers

Lessons from Kate Middleton and how they apply to your business and the art of “real life” PR with yours truly and Jena Thomas of Parthenon PR —

Exciting News from The Friday Wrap Episode 20! Prediction Time: In Episode 20, I boldly predicted M365 Copilot evolving to allow users to create custom copilots, akin to Power Virtual Agents rebranded. But hold on! 🤯 Ignite spilled the beans the day after filming, and it turns out my prediction was spot-on! (Maybe I had a little inside scoop 😉). This week's focus revolves around the end-user experience. Anthony A. dives into #ControlUp's new features, highlighting tighter Intune integration and enhanced insights for Teams monitoring. Andrew Cheung sheds light on Neural Processing Units now residing in all new Surface devices. And, of course, I share insights on the "create a GPT" feature in ChatGPT, pondering how Microsoft might (hint: will) integrate it into Copilot. Watch Episode 20 for the latest updates and a bit of accidental clairvoyance! 🚀 #TheFridayWrap #TechTalk #PredictionsComeTrue

🚨 New Episode Alert! 🚨 Tune in to #ThePartnerConnection #Podcast to hear Cheryl Cook and Jay McBain discuss the #ModernWorkplace, #AI transformation, and the #PartnerEcosystem. They discuss the key initiatives that are driving the PC market, such as AI, #security and #sustainability, and how they offer new opportunities for #innovation and #productivity. Listen in and hear the main takeaways for the PC and our partner community. 🎧 https://dell.to/4cgzhbI

If you're a founder sitting on a groundbreaking idea but stumped on how to move from ideation to commercialization, I have some keen insights to offer. It's sometimes hard even to remember that I've already ridden the AI, ML and Connected Vehicles (M2M) wave once before. In the mid-'80s, I worked as a technology consultant at Strategic Analytics, a global in technology insights, and I was on the frontline of these then-emerging technologies. We had visions of what they could become, but the foundational, enabling technologies weren't there to carry them forward. The limiting factor was the need for enabling technologies capable of delivering these concepts at scale. Whether it was processing speed, data storage, or real-time analytics, significant gaps needed to be filled for these technologies to reach their full potential. Technology and fashion share a cyclical nature. AI and machine learning were concepts I was engaging with during my tenure at Strategic Analytics, I remember how they were heralded as game-changers of their time. Then machine-to-machine communications (M2M), add another layer of complexity and promise with visions of autonomous vehicles and smart cities. These technological advances make a splash, captivating imaginations, but ultimately receding as they waited for their enabling technologies to catch up. Fast-forward to today, and we're at an exciting juncture where enabling technologies such as 5G, cloud computing, and real-time processing are catching up, setting the stage for a grand re-entrance of these once-emerging technologies. They've waited in the wings, much like fashion trends that cycle back into vogue and will now deliver their promise. Maintaining an awareness of these tech cycles is invaluable. As they re-emerge, aligning business strategies and tactical plans to leverage these resurgent technologies effectively is crucial. The timing couldn't be better for innovators and founders to act. The stage is set, and the technologies are mature; all left is to execute strategically to optimize outcomes, boost revenue, and increase profitability. For those looking to navigate this complex and ever-changing landscape, my experience in the technology sector, both past and present, offers a unique vantage point. I can guide you through the intricacies of harnessing these technologies and making their grand re-entrance. Let me know if this aligns with your current technological journey. DM me to arrange a session or Book Your 1:1 here https://lnkd.in/emMjKSt5 I’m Andy I’m a fractional chief sales, revenue, marketing and commercial officer I’m your trusted partner I unlock business potential

This one is a good one! ⤵ Check out our latest episode of #ThePartnerConnection with guest, Jay McBain. I personally could listen to him talk about the industry and partner ecosystems all day. #TechTalk #IWork4Dell

From Jay McBain's crystal ball: "TAM for AI-related services: $158B by 2028 with 59.3% compounded growth across the customer journey" Dell Technologies Partner, are you ready to meet the market with your full suite of project lifecycle services to capture your share? This new #podcast will inspire you! #iwork4dell