I had a big office. A big title. A big paycheck. I had landed my dream job in HR at a dream company. But when I looked around, I realized something. Everyone was unhappy. This was in the 1990s. But even then, it was clear. I noticed a rise in apathy and a decline in empathy. Fast forward to today … look around. Our society, and workplaces, are divided by: ⭕ Political differences. ⭕ Isolation made easy by technology. ⭕ The deterioration of civility. The solution starts with empathy. And it starts with our leaders. #SHRM #HR #EffectiveLeadership #EmpatheticLeadership #Empathy
Johnny C. Taylor, Jr., SHRM-SCP - applauding your/SHRM’s emphasis on civility and empathy for 2024. Both qualities have been far too long overloooked by many organizations, but they’re indispensable for functional and positive workplaces and communities. Ingraining empathy and civility requires consistent commitment by leaders through policies, words, and actions.
So true. I'll take empathy to an even deeper level. Leaders need to love their people. To care deeply for them as a person. To value them and not just what they can do. When we demonstrate to those we lead that we care about them for who they are now and who they are becoming, we begin to make a connection that will in time abound with trust, commitment, and loyalty.
Many executives are only focused on the bottom line, production, output, and outcomes regardless of the cost to staff. As people leave those still there get worked dumped on them. This not because they are have not choice but because they are dedicated and have either just started or have been there so long they are on the way out anyway. It’s very unfortunate that the level of workload and lack of appreciation and increase in burnout is inevitable. We’re in a climate of fear and turnover, and due to the growing increase in this happening, the workplace for many organizations will continue to struggle with offboarding of talent.
Rightly said. But HR must practice what it preaches and advocates.. Because even today - HR is not HR...not driven by human or humane values...everyone within HR is lost to certifications, promotions, titles and networking (another name for not working, where we live) - HR like motherhood is a selfless and thankless job. It has to be more than matrices and analytics. From an organizational frame (ref. Bole & Deal), HR itself lacks a Human Resource frame based approach, hence failing to deliver its core value of keeping organizations "talent attractive", learning and excellence driven, and places where people see themselves growing through ages and generations. HR is lost to useless management versus leadership, HR versus HCM, Gen Z versus Millennials debates. Conferences, events, and seminars swarmed with speakers who are neither HR practitioners nor contextually connected being invited to rule the floor with zero insight at times about the factual position of state of affairs about places they are from or claiming to represent. So how will HR ever change, itself or the context it is hypothetically assumed to be morally, professionally, and naturally responsible for!
A way too shallow solution for treating the symptoms, instead of the root cause.
I agree - AND - I think people get a bit confused and / or intimidated about this "empathy" thing. I distinguish *personal* empathy - the empathy one has for a close friend or family member who's going through a hard time - from *professional* empathy - the ability to understand the perspective and experience of someone at work. That really clicks it for people, I've found, and makes it a lot easier for them to actually show empathy as a leader.
'Leader' is a Beahavor in which we desire all to follow a path on. Someone to learn from but more importantly someone to advocates and sees to the horizon the wellbeing of all.
Leadership is indeed not just a title. It's about setting an example through our actions. As a financial advisor, I strive to embody the principles of empathy and integrity every day. Clients and colleagues look to us for guidance, and it's our responsibility to live the values we preach. True leadership means demonstrating empathy, making ethical decisions, and consistently acting in the best interest of those we serve. It's about being a role model, not just in words but in every action we take.
You also have to be good enough to have values that cause others to follow you.
𝐇𝐑 𝐀𝐕𝐄𝐍𝐆𝐄𝐑 | SHRM Mental Health & Leadership Speaker | Teach principles to reduce burnout, & boost engagement | Educate HR Pros on self-care | hravenger.com
2moI resonate deeply with your experience. It's a stark reminder of the external markers of success. Big offices, titles, and paychecks are hollow without empathy and connection. Cultivating a culture of empathy is essential for true fulfillment and success. Johnny C. Taylor, Jr., SHRM-SCP