Jonathan Marashlian’s Post

Attention Car Dealers: New Regulations Are on the Horizon—Are You Ready? As the landscape shifts, it's crucial to reassess your customer service strategy. With a surge in AI bots entering the market, you might be tempted to replace your team with automated systems. But before you make that leap, consider the implications. At Strolid, Inc., we've rigorously tested numerous AI bots and have valuable insights to share. We'll give you the full picture—the advantages, the drawbacks, and the reality of AI in customer service. We're leveraging AI to support and enhance our people, not to replace them. Why? Because when customers have a need, they prefer to talk to real people. It's that simple. We're not against AI; we're for better customer experiences.

🚨 New FCC Rules on AI-Generated Robocalls and Robotexts 🚨 The FCC has just proposed groundbreaking rules addressing AI-generated robocalls and robotexts for the first time! These potential regulations could significantly impact how businesses use AI for telemarketing and require enhanced transparency and consent processes. Key impacts: • Mandatory consent for AI-generated communications • Potential exemptions for disability assistance tech • AI exploration for fraud detection Comments are due 30 days after Federal Register publication. Implications: • Significant changes to telemarketing practices • New compliance requirements for businesses • Potential for improved consumer protection Read our full advisory for expert analysis: https://lnkd.in/e_Dfrve9 How might these rules affect your business operations? Marashlian & Donahue, PLLC, The CommLaw Group is here to guide your compliance efforts and help submit your comments to the FCC. #TelecomLaw #AI #FCC #RegulatoryCompliance #Robocalls #Robotexts #ConsumerProtection

AI-Generated Voiced Robocalls Illegal. Last month, the United States Federal Communications Commission (FCC) ruled effective immediately, that robocalls using AI voices fall under restrictions on “artificial or prerecorded voice” under the Telephone Consumer Protection Act (TCPA), which also restricts telemarketing calls and automatic telephone dialing systems. AI-generated voices in Robocalls can deceive consumers. The requirements already applicable to calls under the TCPA apply to any AI technologies used to initiate any outbound telephone call to a consumer using an artificial or prerecorded voice. The TCPA’s key requirements include: 1️⃣ Consent: Callers must obtain prior express consent from the called party before making a call that utilizes an artificial or prerecorded voice that is simulated or generated through AI technologies. 2️⃣ Disclosure: All artificial or prerecorded voice messages must provide certain identification and disclosure information for the entity responsible for initiating the call. 3️⃣ Opt-Out Options: If the artificial or prerecorded voice message includes or introduces an advertisement or constitutes telemarketing, it must also offer specific opt-out methods for the called party to opt-out of future calls. Businesses seeking to deploy AI in its marketing calls using automated dialing systems should consider reviewing and updating all applicable disclosures and consents to account for the new ruling and limit potential liability under the TCPA. #telemarketing #robocalls #fcc #tcpa #ai #disclosures #opentowork #directmarketing #marketing #consumerprotection

Today's example is a law firm Femida. They helps lawyers and clients find each other faster and easier. Problem: A large expenditure of time and effort of lawyers to process each client independently. After connecting Athena AI: Our client Salamon says "With Athena, our lawyers no longer need to deal with clients answering their questions, now they have more time to do their original work. It is also very convenient that all communication channels are collected in one place" First week after using Athena AI: - Faster customer processing. Users receive a response within 10 seconds after contacting. - 36% more successful requests. After connecting Athena, more clients make an appointment. - 99% of clients are satisfied. Clients receive all the answers they ask. Used channels: - Telegram - WhatsApp - Athena Site Widget

Supercharge your email creative with AI. Email hero’s with Midjourney V6. Brands, designers, and agencies are always looking for ways to differentiate AND convert traffic into customers. I picked three brands, and let Midjourney do the creative legwork. The cool thing about Midjourney vs stock image sites is you can generate 50-100 versions of the SAME IMAGE CONCEPT. You can keep going until you find the right ‘fit’ or ‘vibe’. Stock image sites give you 1 option and that’s it. AND you can fine tune V6’s image results more and more with this prompt structure....so it takes less attempts to get it right. The reality is every brand in the world should be utilizing Midjourney V6 to some extent - some more than others - and this is a good place to start. Tools: Midjourney Magnific ChatGPT GPT Prompt Generator Photoshop Generative Fill AI The prompt structure I used has been killing it lately. Use my Prompt Generator GPT to generate your own prompts. Rory Flynn's been posting a lot this structure lately - consume his stuff and you’ll be ahead of the curve.

Learn out. Employees in most industries are using ChatGPT in their day to day work, but they could be putting businesses at risk https://buff.ly/47K7Kfp #tech #digital #data #privacy

ANOTHER PRO SE LITIGANT USES ARTIFICIAL INTELLIGENCE. V. Nonexistent Legal Authority One last matter remains for the Court to address. Defendants note that, at times, Plaintiff “cit[es] to and reli[es] on what appears to be non-existent legal authority.” Remand Opp. at 9. Having reviewed the case citations flagged by Defendants, the Court is likewise unable to locate them. Without question, it is improper and unacceptable for litigants – including pro se litigants – to submit “non-existent judicial opinions with fake quotes and citations.” Mata v. Avianca, Inc., 678 F. Supp. 3d 443, 448 (S.D.N.Y. 2023); see Tragath v. Zuck, 710 F.2d 90, 95 (2d Cir. 1983) (the right to self-representation “does not exempt a party from compliance with relevant rules of procedural and substantive law” (citation omitted)). Also, assuming that (as was true in Mata) these nonexistent cases are the product of Plaintiff using an artificial-intelligence program like ChatGPT, see 678 F. Supp. 3d at 451, it is no secret that such programs can be unreliable, see, e.g., Cade Metz, Chatbots May “Hallucinate” More Often Than Many Realize, N.Y. Times (Nov. 6, 2023), https://lnkd.in/g8Nhpxju (“[One study] estimates that even in situations designed to prevent it from happening, chatbots invent information at least 3 percent of the time – and as high as 27 percent.”). Sanctions may be imposed for submitting false and nonexistent legal authority to the Court. See, e.g., Park v. Kim, 91 F.4th 610, 613-16 (2d Cir. 2024) (per curiam) (sanctioning attorney whose brief, drafted in reliance on ChatGPT, included citations to fake opinions); Mata, 678 F. Supp. 3d at 459-66 (same). That said, the Court is mindful of its “obligat[ion] to afford a special solicitude to pro se litigants,” which “includes leniency in the application of procedural rules.” Rosa v. Doe, 86 F.4th 1001, 1007 (2d Cir. 2023) (citation omitted). Therefore, the Court declines to sanction Plaintiff at this time and instead warns Plaintiff that the Court will not look kindly on similar infractions in the future. ANONYMOUS, Plaintiff, v NEW YORK CITY DEPARTMENT OF EDUCATION, DR. LINDA CHEN, KIMBERLY WITTMER, LUCIUS YOUNG, and NORAH ANN LOVETT, Defendants., 1:24-CV-04232 (JLR), 2024 WL 3460049, at *7 [SDNY July 18, 2024]

8 Applications of ChatGPT for Business: Beyond the Hype Artificial intelligence is changing busi... #ArtificialIntelligence #Marketing #prodsenslive https://lnkd.in/dKSFBb7c https://lnkd.in/d9ugeKRE

Had a great conversation with Mia Jensen from Ottawa Business Journal on how we use ChatGPT and AI in our business. Key takeaways: It’s a tool, not a replacement. We don’t use copy taken directly from it for any messaging or copywriting we do. Efficiency is key. It helps us do more with less. Use it as your own virtual assistant. Build off your own ideas and improve your strategies. Security is vital - don’t share personal information that you wouldn’t share with the public. Thanks for sharing Brock Murray!

Thanks to Mia Jensen from Ottawa Business Journal for including seoplus+ in this article on how businesses are adopting the use of ChatGPT. Good to see your thoughts in there as well Jordan Hawn! https://lnkd.in/gZ_hjFJM