Jontelle (Joni) Pennington’s Post

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Hello, LinkedIn Friends! I am looking for my next remote role in Customer Success and/or orchestrating the Customer Experience, and I am hoping you can help. I have led customer segments down the path of adoption and expansion, with a passion for data, logic, and personalized content. I balance quantitative with qualitative insights, and data patterns with relationships, to understand account, segment, and persona behaviors. I navigate large organizations’ stakeholders and owner-operators alike - my experience is in both SMB and Enterprise. ⌛ Profitability is as important to me as growth. I look for winning profitably in any marketplace – driven by my Profit Center and Sales mindset. I have 7 years in Customer Experience strategy and performance prior to Customer Success; and led from Profit Center, Distribution and Product Marketing before that. 🛩 I feed off the creativity and iteration of digital plays = flying your airplane with only instruments in low visibility (!), and I believe in building a digital engagement foundation across the customer base - any ARR. Curiosity about the customer’s business and my passion for the product make every day fun – even the tough ones. 🔍 If you spy any amazing job postings for CS role, send them my way! And if you know someone who's hiring in the post-sale or CX orchestration/ customer marketing space, let me know. Thanks! #OpenToWork #jobsearch #networking #opportunity #support #cs #customersuccess #userresearch #salesenablement

New Post: Customer Success Manager Title: Customer Success Manager Time: Full Time (North American hours) Industry: Software as a Service (SaaS) Compensation: $3,500/m USD The Role: As a Customer Success Manager, you will play a crucial role in maintaining long-term customer relationships by providing exceptional service and consultative support. This position involves driving growth through contract renewals, identifying additional product needs, and promoting adoption and advocacy. Scope Knowledge: Developing professional expertise, applying company policies and procedures. Complexity: Moderate scope; analysis of various factors; judgment within defined practices. Supervision: Collaborates with management on strategies, receives general routine instructions, detailed new project guidance. Essential Duties Client Onboarding: Ensure smooth transitions from presale to post-sale customer success. Relationship Management: Serve as the primary contact throughout the customer lifecycle. Proactive Communication and Documentation: Conduct regular calls and meetings; maintain CRM records. Customer Retention: Monitor health metrics; develop plans to mitigate churn risk. Revenue Growth: Identify upsell and cross-sell opportunities; ensure positive net revenue retention. Contract Negotiation and Renewals: Manage renewal cycles end-to-end, ensuring customer satisfaction. Customer Outcomes: Develop Customer Success Plans; help customers achieve their goals. De-escalation: Address critical client issues with urgency. Customer Feedback: Collect and analyze feedback to inform product improvements. Data Analysis: Use customer data to provide actionable insights. Advocate Identification: Identify customers for testimonials and case studies. Knowledge and Abilities Strong written and verbal communication skills. Excellent organizational and detail-oriented skills. Ability to build and maintain customer relationships. Analytical and goal-oriented mindset. Ability to recognize upsell and expansion opportunities. Experience with contract negotiations and renewals. Proficiency in G-Suite, Salesforce, and/or Churnzero. Education and Experience 4-year degree or equivalent experience. 1-2 years in customer success or account management in SaaS or software. Competencies Open Communication: Anticipates workflows and deadlines; defines expectations; drives issues to conclusion. Execution & Management: Manages workflows and deadlines; ensures timely completion of tasks. Business Acumen: Promotes the company as a "winning team"; understands customer motivations; stays informed on industry developments.   GetRemote is all about sharing awesome remote job opportunities from different businesses—we are not the actual employer or connected to them in any way.  APPLY HERE     #remotehiring #remotework #remote #recruitment #recruiting #hiring #remotejob #GetRemote #GetRemoteJobs #remotejobsinsouthafrica

📢 10 new remote customer success jobs have been added to the list! 🚀 Even though it's the holiday season and most companies aren't interviewing, there's no harm in applying for some interesting jobs. 🙏 Don't forget to take breaks and enjoy the holidays. 🎄 Check out the job list here 👇 👉 https://bit.ly/3yPH92m. #RemoteJobs #CustomerSuccess #Hiring

A killer experience is a defining moment for any customer. I love that Esha Joshi and Varun Puri over at Yoodli are investing in the success of their customers early. Does this #opportunity suit you? Maybe so if you: - Enjoy late night walks on the beach dreaming about all things customer delight - Get excited about building the earliest foundational processes and onboarding workflows for new customers to realize product time-to-value as quickly as possible - Love being BFFs with the very people that make it possible for you to exist in the first place: Customers. Everyone at the company is attached at the hip to customer experience... only this role gets the thrill of blazing the actual trail. As with any #startup job, #builders wanted. It's not easy to be the first in function. It requires you cut through high levels of ambiguity, operate without a map, and solve impossible puzzles missing lots of pieces. But wow, is it fun. #hiring #customersuccess Madrona

Do you know a B2B SaaS company looking to achieve product adoption and customer engagement at scale? I'd love it if you could connect us! Like thousands of other tech professionals, I was laid off last month. I’m looking for a position where I can impact company goals through a success strategy of proactive resources and programs. These positions have all kinds of titles. Here are some examples of words they include: Manager or Director of #CustomerEngagement, #ProductAdoption, #CustomerSuccess, #CustomerCommunity, #CustomerEducation, #CustomerEnablement, #ScaledCustomerSuccess, #CommunityEngagement ... And many more What it’s called depends on the structure of the company that needs it, which makes it challenging to locate these roles. I would love your help in reposting for reach or tagging someone who might be looking for assistance in product adoption and customer engagement, regardless of whether they have a position posted about it yet or not. I’ve got proven results– A product adoption strategy that increased product usage by 100% in 1 year, a customer onboarding strategy that reduced time to value by 75%, an average CSAT of 5/5 for customer training programs for over 2 years, a customer engagement strategy that reached a global user base of +1M users A few additional facts about me: - I am obsessive about tying efforts to business outcomes - I’m up for scrappy– I believe mess and chaos are great places to start solving problems - I have +7 years of experience in product adoption and customer engagement strategy - I’ve worked in Product Development and in Customer Success - I have +10 years of experience as a manager of people and programs  - I am always happy to roll up my sleeves and jump in, as often is needed when building out a scaleable program I have personally done the work of one-to-many customer engagement: SaaS tech tool administration and deliverables (SSO, DAP, LMS, CMS), live training, running onboarding meetings, account management, support ticketing, customer journey mapping, course creation, customer community management, customer marketing, product release management, customer advocacy programs, product analytics, and customer health reporting If you know someone who is looking for help in this area, please reach out! #opentowork

Reach

Celigo is looking for my new boss. Along with the obvious benefit of associating with myself and my teammates (imagine hopeful/awkward/incorrigible smile here), the customer enablement director will be working in a remote-first company on a mission to simplify how companies integrate, automate, and optimize processes. Celigo is a certified Great Place to Work. Searching for remote companies with good work-life balances was how I stumbled upon the company in the first place. Below are links with information. In fact, that's all the information I have. If you have a question and it's not in the description, sorry, I won't have the answer. And if my new supervisor is out there: Hi. Job description (pay range included): https://lnkd.in/gz77TuHw Referral link: https://lnkd.in/gRbDTphq Great Place to Work listing: https://lnkd.in/g6FyqxU2 #jobopportunities #enablement #customerenablement #customersuccess #hiring

#hiring *Director of Product Management (AP Automation)*, Denver, *United States*, fulltime #opentowork #jobs #jobseekers #careers #Denverjobs #Coloradojobs #SalesMarketing *Apply*: https://lnkd.in/gYz5B32c Beverage Payments, Remote opportunity, and great opportunity for career growth & development!This Jobot Job is hosted by: Katherine KrullAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $150,000 - $200,000 per yearA bit about us:Come join a leading beverage technology company that is streamlining the way that retailers conduct business!Job Title: Director of Product ManagementJob Location: Fully remote or hybrid in Tampa, FL. Salary: Competitive Compensation + Comprehensive Health Benefits + 401k with up to 10% Match + 18 vacation daysMust have: Strategic-level Product Management experience (Sr. PM or Director of PM) with direct experience in accounts payable automation for retailers, restaurants, and/or in the hospitality industry Eligible states of residence include: AR, CO, CT, FL, GA, IL, IN, KY, MA, MD, NC, NV, NY, OH, SC, TX, VA, WA, WI, and WV Must be able to travel to the Tampa, FL office 1x/month Why join us?This is a really exciting time to be in this company - as they are rapidly growing! They expanded their product team by 19 hires last year, and are expecting to continue the upward trajectory this year.In addition, here are some other reasons why should be excited about this opportunity! Remote opportunity! Market competitive compensation Employer Matched 401K (Up to 10%) Company Paid Medical, Dental, and Vision 18 Paid Vacation Days a YearJob DetailsEssential Functions: As a Director of Data Product Management, you will be responsible for defining the vision, strategy, and roadmap across current and future products that aligns to the company strategy. Provide leadership for product management throughout the product and release lifecycle by leveraging customer feedback and evaluating KPIs to prioritize and deliver products that drive aggressive growth. Develop a customer-first product vision, strategy, and roadmap. Strategically plan initiatives in the feature roadmap and lifecycle, from ideation to support. Collaborate with cross-functional teams to implement, rollout, and measure meaningful features. Oversee the product backlog and coordinate with other teams to deliver customer value. Conduct market research and engage with industry stakeholders to understand market trends, customer needs and competitive landscapes. Gather and analyze customer insights to drive product innovations collaborating closely with customers to understand specific requirements. Drive Go-to-market activities for successful product launches. This is a highly cross-functional role and will work closely with engineering, product, marketing, sales, account management, delivery, and client services teams.Must have: Strategic-le

#hiring *Director of Product Management (AP Automation)*, Miami, *United States*, fulltime #opentowork #jobs #jobseekers #careers #Miamijobs #Floridajobs #SalesMarketing *Apply*: https://lnkd.in/gRbs2RbT Beverage Payments, Remote opportunity, and great opportunity for career growth & development!This Jobot Job is hosted by: Katherine KrullAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $150,000 - $170,000 per yearA bit about us:Come join a leading beverage technology company that is streamlining the way that retailers conduct business!Job Title: Director of Product ManagementJob Location: Fully remote or hybrid in Tampa, FL. Salary: Competitive Compensation + Comprehensive Health Benefits + 401k with up to 10% Match + 18 vacation daysMust have: Strategic-level Product Management experience (Sr. PM or Director of PM) with direct experience in accounts payable automation for retailers, restaurants, and/or in the hospitality industry Eligible states of residence include: AR, CO, CT, FL, GA, IL, IN, KY, MA, MD, NC, NV, NY, OH, SC, TX, VA, WA, WI, and WV Must be able to travel to the Tampa, FL office 1x/month Why join us?This is a really exciting time to be in this company - as they are rapidly growing! They expanded their product team by 19 hires last year, and are expecting to continue the upward trajectory this year.In addition, here are some other reasons why should be excited about this opportunity! Remote opportunity! Market competitive compensation Employer Matched 401K (Up to 10%) Company Paid Medical, Dental, and Vision 18 Paid Vacation Days a YearJob DetailsEssential Functions: As a Director of Data Product Management, you will be responsible for defining the vision, strategy, and roadmap across current and future products that aligns to the company strategy. Provide leadership for product management throughout the product and release lifecycle by leveraging customer feedback and evaluating KPIs to prioritize and deliver products that drive aggressive growth. Develop a customer-first product vision, strategy, and roadmap. Strategically plan initiatives in the feature roadmap and lifecycle, from ideation to support. Collaborate with cross-functional teams to implement, rollout, and measure meaningful features. Oversee the product backlog and coordinate with other teams to deliver customer value. Conduct market research and engage with industry stakeholders to understand market trends, customer needs and competitive landscapes. Gather and analyze customer insights to drive product innovations collaborating closely with customers to understand specific requirements. Drive Go-to-market activities for successful product launches. This is a highly cross-functional role and will work closely with engineering, product, marketing, sales, account management, delivery, and client services teams.Must have: Strategic-level P