Jonn Bowersock’s Post

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Experienced Business Operations and Sales Leader in Logistics and Supply Chain Industry | U.S. Veteran

I hope this gets to the executive team Bill Estes Automotive. My wife and girls were just involved in a car accident last week, our vehicle was totaled and we have been looking for another Explorer that is suitable to our needs. Guess what? We found one at Bill Estes Brownsburg. My wife spoke to @steven angle and @matt belano (Sales Mgr) yesterday in person and on the phone, they just got a trade in that fits our needs God is Good and exact match. They both told us that the 2017 Ford Explorer vehicle is currently getting cleaned up, they need to get pictures taken and uploaded, so no need to come in right now but they will call us immediately once it is ready!! Awesome news.. Well, apparently someone else was able to come in, look at it, make a deal, and finance it yesterday. So to say we are upset and the unsettling experience is an understatement. We have purchased numerous vehicles in Brownsburg, but I guess our loyalty and recommendations do not matter anymore, I guess customer commitment and satisfaction are no longer at Bill Estes Brownsburg. #customerexperience #billestes #customersatisfaction #unsettling #ford #fordexplorer #sales #tradein #salesmanager #dealerships #estes #automotive #brownsburg

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Sam Mencer

Director of Business Development

6mo

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