Josée Rose’s Post

Three ways we're making Sowmyanarayan Sampath's 2024 goal of becoming the world's best AI-applied company a reality: 1. Delivering superior customer experiences. The first sentence of our Verizon credo starts with the customer, so any product we design naturally starts there; regardless of whether it involves AI, our customers are the reason why we love our jobs. 2. Responsible AI at every step of the way. Baking the Ethical AI framework into every step of the process ensures that our AI systems are built, evaluated, deployed, and matured in a safe, secure, and responsible manner. We promote integrity by design. 3. Bias for action. Taking calculated actions, learning from past releases, and improving upon them is crucial to getting to a planned outcome; it's a recipe for success. #iamvz #responsibleai #productinnovation

“Sampath's 2024 goal is for Verizon to be "the world's best AI-applied company" and use it daily — first within internal workflows, then for customer interactions.” -Business Insider They say I am ‘gadgety’ because I have been totally immersed in smart technology from the early days and even more so now. Not every technology but the tech that is transformative and simplifies experiences. Then I would go into stores and other venues and online experiences…and see how businesses would constantly attempt to modernize the layout (external) but have the most mundane processes and outdated technical solutions (internal) which led to horrible customer experiences. Then on other occasions I would encounter a unique experience almost futuristic and always inspiring where you go… oh yeah this company got it right. And then if you are like me you say how can I replicate this in my smart home or at the office in a system or process your tasked to architect and bring to market. 🤓 This Verizon 2024 goal statement in itself has that ‘company got it right’ signature. I believe that 2024 will usher in a new standard of AI technology driven customer experiences and excellence like never before. #inspiredtobethebest

Pleased to share an insightful article regarding the potential for telecommunications companies to realize substantial value through the adoption of a customer-centric approach. The article emphasizes the necessity of a paradigm shift and the development of enhanced capabilities to facilitate this transformation. The full article can be accessed here: https://mck.co/4bAgcQZ #Telecommunications #CustomerCentricity #Innovation  #telco #personalization 

Incumbent telecom operators have faced a myriad of financial, operational, and market challenges over the past decade-plus, and still retain real competitive advantages in their efforts to spur renewed growth. Learn more about how telcos can unlock additional value by becoming truly customer-centric enterprises; it will take a new operating model enabled by a mindset shift and expanded capabilities. #TMT #modelmakeover #telco #techco https://mck.co/3X9LqKu

As the year 2023 draws to an end, it is time to reflect and be grateful. For us at Telia, and for me personally, we are proud to have completed the first phase of our transformation, which we had embarked on in early 2021. We are thankful to our customers for entrusting us to serve them with our world class, secure, and reliable networks, products and services. We are thankful to our employees, for co-creating a #BetterTelia and for driving ever better customer experiences. We are thankful to our partners, being an integral part of our transformation and for jointly pushing the boundaries of innovation. And we thank our shareholders for their long term commitments. Allison, our CEO, and I, had recently given a keynote address, where we reviewed the last three years of our transformation re-inventing a better Telia. On the backdrop of three mega trends - digitalization, deglobalization, and decarbonization, we needed to radically focus to unlock sustainable growth in our industry. We started by defining our purpose to “Reinvent Better Connected Living”, and our strategy based on four pillars - connecting everyone, inspiring customers, transforming to digital, and delivering sustainably. The essence of our transformation journey is to simplify, standardize, and scale - applied to our network transformation, applied to our customer experience transformation, applied to our digital transformation along our 5Ps - products, processes, platforms, people, and partners, and, last but not least, applied to our delivery transformation. As a result, we are back to growth - top and bottom line, customer experience, and brand. We have built a solid digital foundation. But while we have achieved much, there is much left to be done. Thus, we are looking forward to building on this foundation in the next chapter of our transformation. Stay tuned. #BetterTelia https://lnkd.in/diy2f3Pq

🚀 Driving the Telco Future: Strategic Leadership for Smarter Phone Services 🚀 The evolution of phone services—from landlines to today’s mobile technology—has been remarkable, but challenges remain. Despite advancements, both businesses and consumers are still facing persistent issues that demand innovative solutions. In my work, I’ve developed technologies that don’t just follow trends but set new standards in telecommunications. These solutions are designed to solve the real-world problems we’ve been grappling with for too long. What’s the next big shift in phone services? As leaders, how can we ensure our communication tools evolve to truly serve our needs? Let’s shape the future together. #Telecommunications #TechLeadership #MobileInnovation #FutureOfCommunication #CXO

Research from Vodafone shows 39% of UK companies are ready to invest in 5G Standalone today, with 14% making the move within 12 months, demonstrating the immediate appetite for next generation digital services. Shane Ward Ken Whiteley Zoltán Hannauer Jeff Tostenrude Raquel Monteiro Claire Greenwood John Greenwood Simon Mitchell 89% of businesses are looking to technology to improve the operational efficiency of their business in an increasingly competitive digital environment. Vodafone has made its 5G Ultra service available to business customers in some areas. It adds lower latency, extra reliability, and enhanced capacity on top of the 5G services available today. The company has committed to further enhancing 5G Ultra services by investing £11 billion if its merger with Three UK is completed.

Is Latency Impacting Your Calls? Research by IDC emphasizes its importance, rating latency a higher priority than speed for global business leaders. Despite this, latency issues persist, affecting call quality and frustrating agents and customers alike. Read today’s insights to learn more about latency, its effects, and how you should be measuring it. #AudioIssues #AudioQuality #Latency #CallQuality #CX #Telecommunications https://hubs.li/Q02p50fS0

This week, I joined Sebastiano Petti at the J.P. Morgan Global Technology, Media and Communications Conference to talk about how we are innovating for growth at Lumen Technologies by disrupting legacy telco models. A few of the themes we discussed: >> We are making progress on our return to growth by prioritizing the customer experience. Our sales teams are focused on our customers’ outcomes. Our product and technology teams are creating digital solutions we are uniquely positioned to deliver. And our customers are responding, generating strong sales and improved customer satisfaction. >> #AI, multi-cloud architectures, and digital transformation are creating a generational need for networking capacity and capabilities. With our world class, unparalleled fiber network and networking platform, Lumen has a right to win across connectivity, security, and voice. >> We are transforming starting with our people. We have the leadership team and courageous culture in place to deliver the radical accountability and precision execution required to win and deliver value for our shareholders and investors.  I am proud of what the Lumen team has accomplished over the last 18 months. We’re just getting started. #JPMTMC #Disruption #Innovation #CustomerObsession #Culture

Technology is transforming the FSI industry across a multitude of planes – from improving customer experience to increasing security and productivity.   To enhance digital customer experiences (35%), they are adopting observability for real-time insights into their tech infrastructure.   For the digital leader, observability is the ability to provide real-time visibility into their infrastructure and software architecture, allowing for faster, more accurate decision-making, accelerated innovation, and improved system uptime and reliability.   Next Thursday, 25 April 2024, FutureCIO, in partnership with Cisco, will hold Executive Forum: What Matters Most for FSIs at Cordis Hong Kong.   At this exclusive gathering of Hong Kong’s FSI practitioners, CXOCIETY’s Group Editor-in-Chief, Allan Tan, will be joined by Quentin Leung, Head of IT, BOWTIE LIFE INSURANCE, Gary Lam, CTO, LIVI BANK and Steve Briscoe, APJC Channel and RTM Sales Leader, Cisco in a panel discussion that will discuss strategies to operationalise observability for optimal business results.   If you are keen to learn how to bring together business and technology priorities of 2024 without losing sight on what matters most to business, RSVP your seat at this event here: https://lnkd.in/gJtmPWi2 Christine T. Clarise Goh Nigel Standley Sukhpreet Kaur   #FutureCIO #Observability #CISCO #FSI