Joe Brownill’s Post

📢 NEW RESEARCH ALERT 📢 We're excited to share our latest whitepaper, 'The QBR Delusion', where we expose the devastating impact of poor QBRs on revenue, relationships and retention. Here are just a few of our biggest findings: 1️⃣ 88% of buyers believe review meetings lack evidence of value and innovation 2️⃣ 82% have already cancelled contracts with suppliers due to poor QBRs 3️⃣ 97% want better tracking & actioning of NPS, CSAT scores & feedback Download the whitepaper today and hear from industry experts, find out what your customers are looking for from your reviews and learn how to improve 👉  https://hubs.la/Q02hZRcF0 Jon Boden, Claire Fields, Alistair McVicar, James Ward, Maria Rangin, Lucy Kirby, Helen Ectors, Fraser Cameron, George Heron, Joe Brownill & Amir Kutscher

Research on QBRs you can't miss.... When we created Clientshare Pulse we did it based on feedback that businesses we're leaving millions on the table through having pretty poor ways to create, deliver, manage and act throughout the whole QBR process. It been a real success but we've always wanted in depth research to support the problem we're solving. Yesterday we released a whitepaper that emphatically shows why QBRs need to change. If you're involved in QBRs, if you have a focus on retention, margin protection or growth, then you simply have to read this research. 200 buyers of your services explain their frustrations and detail what they want from suppliers like you. Thank you to Maria Rangin and our marketing team at Clientshare. https://lnkd.in/ez_iyJfd

If you missed my webinar earlier this week entitled "Developing a Quality Improvement Plan to Meet LHCSA Metrics", here are my 3 top takeaways:   1. Follow your POLICY. 2. Analyze your data and set benchmarks for performance improvement. 3. Plan – Do – Check – Act. Seems simple, right? So why is it often overlooked?

Our latest research has given us a unique insight into the wants and needs of your customers when it comes to QBRs 💭 Click through to see some of the highlights, and download the whitepaper for all the details 👉  https://hubs.la/Q02hZRcF0

Very good summary below (based on our Clientshare research "The QBR Delusion") about where large suppliers and service providers get it wrong time and time again when it comes to QBRs...it's not that hard to fix BTW!

So you've arranged a Quarterly Business Review meeting with your customer, brilliant! But what are you going to show them? 👩🏫 In our research, buyers told us what they want to get from a supplier's Business Review. Our latest infographic shows you exactly what communications your buyers are expecting before, during, and after, your QBRs... Take a look 👀 https://lnkd.in/ed7CGFXX

In today's s+b newsletter: ✔️ The obsession advantage in transformation ✔️ Reporting to build trust: A framework ✔️ Stat of the week... See it now: https://lnkd.in/d3gtXmY7

Get actionable insights from our panel of specialists as they discuss key findings from PwC’s 2024 Trust Survey. Click to register and find details on speakers and CPE:

What's the difference between KPIs and Metrics?🙌 Watch our full webinar to learn more about how to identify actionable metrics and KPIs: https://lnkd.in/eXzES2Tj

🌟 Embracing Transparent Pricing! 🌟 At G2 Survey, we take pride in upholding the gold standard of pricing transparency. 💎 Because we understand that trust is built on honesty and clarity, we are thrilled to share our commitment to transparent pricing with all of you. That's why you will find we show our prices when other might put - call for price... 😎 🔍 Why is this important to us? Simple – we believe that when it comes to building strong relationships with our amazing customers, transparency is key. 🤝 And that starts right from the core – the pricing! 💰 🔒 No hidden costs, no surprises! 🎁 We're dedicated to giving you the full picture, ensuring there are no hidden surprises lurking around the corner. Our pricing structure is laid out in crystal-clear detail, leaving no room for confusion. With us, you'll always have the information you need to make decisions with confidence. 📊 🤓 Knowledge is power, and we want to empower you! 💡 Whether you're a loyal customer or someone considering our services, you deserve to know exactly what you're investing in. That's why we're committed to providing you with a comprehensive breakdown of our pricing, empowering you to make informed choices every step of the way. Thank you for being a part of the G2 Survey family, where transparency and trust reign supreme. 🌈 If you have any questions about our pricing or anything else, don't hesitate to reach out! 📬 🫵Tip: When searching for a product online. Always check the model number and if the price includes VAT... believe it or not some crazy people mess with this too... Be sure you are comparing like for like, if unsure, call our product experts for clarification. ☎ #g2survey #geosurvey #leica #LeicaGeosystems #RadioDetection #radiodetection #TransparencyMatters #HonestPricing #InformedDecisions #TrustworthyService #batphone