Scott Kirby’s Post

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Scott Kirby Scott Kirby is an Influencer

CEO at United Airlines

With our first quarter earnings out, I want to thank the United Airlines team for working so hard to deliver historic on-time performance and sharpen our focus on safety. We’ve embraced the opportunity to raise our high standard of safety even higher while continuing to run a reliable operation and a good business.   Financially, we exceeded revenue expectations, growing 9.7% to $12.6 billion – a strong outcome in our seasonally weakest quarter and one with many challenges. There’s been a structural change in the industry where our growth, products, services, network and loyalty program drive a high margin, and I believe this change is permanent and evident in our financial results. For the long-term, we’ve also reworked our fleet plan to smooth out the backlog of deliveries and bring consistency to our operation and hiring.   Read our full first-quarter 2024 earnings report: https://lnkd.in/gZjCZdhK

John Hickey

Digital Solutions Sales Manager @ Agfa Inkjet Solutions | Sales and Marketing Professional

3mo

Scott Kirby Here I sit in the united club F terminal ORD. What a disappointment The food is as bad as what is served in Polaris class. The staff are hanging around the kitchen doors talking with some pretty rough language. The latte machine is broken. and the regular coffee was empty and when I asked one of the united club team members to refill it it was like who the hell do you think you are. United really needs to go back to Basics and get their act together BTW I think this post is a symptom of the real challenges at United. Too much focus on profits, executive bonuses, shareholder Value and not enough focus on the customers or the customer facing products

Mike Sandstrum

President/Executive Board Member at Armite Lubricants®. Military & Industrial Grade Lubricants, Anti-Seizes, etc. AS9100/ISO-9001Certified. DoD CMMC 2.0 Compliant & Sandstrum Law LLC, a Business Law Firm.

3mo

Go United Airlines. We appreciate United Airlines maintenance team using Armite Lubricants' products.

Adam Cantin

Engineering Manager - Incident Management & Resilience @theScore

3mo

Worst airline out there and will never fly again after being stranded for 2 days in Hawaii airport then 1 day in San Fran airport and you guys wouldn’t put in a hotel room had to send my wife home on standby by herself at the end of our anniversary trip. Horrible!!!! The customer service is atrocious and basically told to bad and they want to put me on a flight that would take me 5 hours from my house and said don’t know how you will get home. Oh and on top of that all our luggage was put on another plane so no toiletries and clothes. Just horrible and will never fly again or recommend since travel agents are in my family.

Dr. Nefertiti S. Fisher

Servant Leader I Trainer & Coach I Mentor I Teams Strategist I Community Builder I Vision Producer

3mo

Awesome!!! This is why we are the Best!!!! #ORD #ORDProud

Carlos J. Rodriguez

B787 Captain for United Air Lines (Ret.)

3mo

Great! Now give the Flight Attendants the contract they deserve. They have waited long enough over the past 9 years!!! Association of Flight Attendants-CWA United Airlines Sara Nelson

Look at this with caution. I know that the flight attendants are important, so are the gate,ticket counter, baggage, reservation agents who are number one contact with the customer The most you should know is that you are the most important and the way you give everyone equal attention is what makes you a good CEO. I like you because you listen. You can make United a very good Company. You know you can do it. Bring the change the difference. Face to face contact is not as valued as it used to be that does not mean that you should drop it among consideration to improve business. Computer and smart phones the most has taken portion of customer consideration. Importantly create a good customer relations team for after flight experience

Scott Kirby , as a business owner and frequent flyer, your company, under your leadership needs to make changes to be best in class with customer service. I have put this out there before, but I’m a SDVOSB and I would welcome the opportunity to work with you and your leadership team on specific strategic planning, process improvement and provide ways to reduce or eliminate waste. After being stuck several times myself and reading posts in this thread, it is time to make this happen. If not, your earnings are going to decrease and your gains will be losses that are hard to recover from. A few years back I was Global from all the flying I did on United. I’d love to get back to having United as my only choice.

Lisa DiBello

District Manager at The Riese Organization

3mo

United has the worst customer service I have ever experienced. I’ve written numerous emails to Mr. Kirby ,and other executives, with no response about an awful experience I had. Mr. Kirby, if you feel your company is so reliable and responsible, you should welcome feedback from the people who actually fly with United to refute or agree with your claim. I, for one, did not have a safe experience. I think it’s so hypocritical to post about your profitability while turning a deaf ear to the consumers who got you there .

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