Testing kapa.ai on answering questions on new internal company data formats and receiving customer feedback like this.👇
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What does AI-enhanced customer service have in common with a PB&J? In both cases, they're better together 👩💻 + 🤖 = ❤️ AI is changing the way businesses are approaching customer support, but not in the way you might think. Join us on October 12th at 3:00 pm (ET) for a discussion between James Urie, Jason Ashman, Nikita Popushoi, and Help Scout's Mathew Patterson to learn more about AI tools and how they can help you improve productivity and build customer loyalty. Registration in the comments ↓
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In this webinar you'll learn how to build great Automated Customer Support. We'll explain why Retrieval Augmented Generation (RAG) is great at Chatty Deflection, but lacking when it comes to building Assistants that actually solve your customers' problems. By the end you'll know how to deliver Assistants that are fully within your control, are based on your business logic, and don't rely on you giving your proprietary data to a third party. https://lnkd.in/e3mP6irS
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Let’s face it - customer feedback can get a little overwhelming. 😓 Noisy support tickets, chat conversations and customer surveys don’t make for easy reading, but often you have to read through individual comments to fully understand what’s happening in your customers’ world. Wouldn’t it be great if you could have these comments read for you? Our new Insight Assistant does exactly that. 🙌 In a single click, transform your feedback into digestible and accurate summaries containing actionable, contextually prioritized insights. Now you can now analyse your customer feedback 10x faster. 🚀 To learn more about Insight Assistant, click below 👇
Insight Assistant: Bringing the Power of Generative AI Into Chattermill - Chattermill
chattermill.com
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I’m hearing some folks say things like “we’re using AI to answer 80% of our customer support questions, because they’re all so similar” and sometimes, that is not the victory it sounds like. If all of your customer support questions are really similar, then chances are there’s something that your product should be doing better or more clearly. That’s the problem to solve! Over the last year and a half, we’ve seen LLMs hit the mainstream and get worked into a lot of solutions, but it’s not always clear that the solutions are to the right problems. In fact, the easier that solving a “problem” becomes, then the easier it is to pick the wrong problem.
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Customer Due Diligence has long been a burdensome and time-consuming process for both CDD teams and customers. Did you know that AI can breathe new life into it? Comprehensive AI implementation can help you expand your reach, connect with more customers, and win customer loyalty through a streamlined and frictionless CDD process. Here’s how it worked with one of our solutions. Discover more in a recent article by Exadel: https://hubs.ly/Q02g3d610
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🤔Wondering how can Customer Service Index (#CSI) can measure the overall effectiveness of a company's customer service. 🌍 There are several ways that customer support teams can gather data to calculate their CSI- 👉 Surveying customers 👉Monitoring customer interactions 👉Analyzing customer feedback 💡 Once the data has been gathered, customer support teams can use it to calculate their CSI and identify areas where they can improve their customer service. 👀 Let's take a deep dive into it -https://lnkd.in/dqMKHXEx
How to Calculate Customer Service Index Using AI - Ascendo.ai
ascendo.ai
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Today’s customer-facing teams have a lot on their plate and traditional ways of resolving queries are not just slow but also ineffective. Customer expectations have skyrocketed since the advent of AI and not keeping up with the pace of doing business today can be catastrophic for companies leading to revenue plateaus and higher churn. How is Threado AI changing this? Check the link in comments 👇
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Do you know how are customers feeling about the service you provide? 😞😐😊🙂😄 💬 "I can’t find what I’m looking for" 💬 "It's too expensive" 💬 "Great customer service" If you're not getting regular customer feedback to help grow your business in the right direction, and traditional qual and quant research methods are too expensive, consider this: If you don't already have an AI assistant, you can launch one in minutes using only your website URL. Collect feedback in real time at the end of every conversation ― even if you have tens of thousands of customers. Your teams can then spend their time acting on feedback, rather than collecting it.
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Understanding Customer feelings is crucial.❗ Common feedback: Difficult finding products, high costs, and praise for great customer service. ❗❗Traditional research methods are expensive, Launch an AI assistant using your website URL to collect real-time feedback after every interaction. ❗❗❗ Start now to ensure your team can focus on acting on feedback, not just collecting it. 👉 DM me to talk about it 👈 EBI.AI❗ #customerexperience #customerservice #customerretention #customerloyalty #ai 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇
Do you know how are customers feeling about the service you provide? 😞😐😊🙂😄 💬 "I can’t find what I’m looking for" 💬 "It's too expensive" 💬 "Great customer service" If you're not getting regular customer feedback to help grow your business in the right direction, and traditional qual and quant research methods are too expensive, consider this: If you don't already have an AI assistant, you can launch one in minutes using only your website URL. Collect feedback in real time at the end of every conversation ― even if you have tens of thousands of customers. Your teams can then spend their time acting on feedback, rather than collecting it.
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Digital transformation | Process Orchestration | 1:1 Customer Engagement | Personalisation | People Leader | Inclusion & Diversity Champion
This is an interesting course to delve into the details of Pega AI offerings. #accenturetechnology #pegasystems #accenturesong
NabenduP has earned the "AI for 1:1 Customer Engagement" achievement.
accounts.pega.com
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