Ruchi Khanna’s Post

CX is getting personal! Dive into the future of CX and explore AI-empowered. #metaversemarketing #CXtrends #futureoftech #humanAIcollaboration #CustomerService #CXNet #cxtech #aichatbots #aigenerative #aiandbusiness #aiadvancement #aiandproductivity #aiapplications #aiautomation #aianddata #cxnetwork #cxnet2024

Exciting Session on GenAI for a Tier-1 Telco in APAC! 🚀 Had an insightful session discussing the imperative need for telcos to embrace GenAI technology in enhancing customer experiences. Explored dos and don'ts for successful implementation, emphasizing the use of selected LLM models and services for offline limited durations, incorporating pruned input data to manage costs effectively. Highlighted the significance of adhering to regulations and compliance, and underscored the importance of selecting specific products and user segments to optimize ROI. The journey commenced with leveraging GenAI for employee productivity use cases, focusing on tangible benefits. Live demos showcased the power of GenAI in action: 1. Personalizing product images and descriptions for marketers using LLMs and synthetic customer profiles based on real-time web activity. 2. Introducing digital human avatars for customer service to elevate the user experience. 3. Implementing semantic search for smart shopping, transforming how customers discover and engage with products. We wrapped up by delving into a hybrid architecture, seamlessly integrating GenAI services into telcos' existing digital ecosystems. Capgemini stands ready to support telcos in accelerating GenAI adoption, providing the right tools and expertise to build tailored solutions that maximize ROI. Let's shape the future of Telco with GenAI! 💡 #GenAI #TelcoInnovation #CapgeminiTech #AIForTelecom

Council Post: The Future of AI-Enabled Customer Hub "Modern customers expect seamless, efficient, and personalized experiences. They demand quick resolutions to their queries with minimal effort on their part. AI-enabled customer hubs can play a pivotal role in meeting these expectations." Post by Arpita Bhowmick ,CX/AI Competency & Healthcare & Lifesciences Offering Lead at Cognizant Read her complete article here: https://lnkd.in/gkh-fhUD

Gratitude and continuous learning are the key drivers of business success. I recently had the opportunity to train the dynamic team at TechRBM, honing their skills in optimizing Sales Funnels with AI. A big thank you to TechRBM and their visionary CEO Mr. Ankit Mehra and country head Mr. Manoj Kumar (MK), for recognizing the importance of investing in their team's growth. Training is not an expenditure. It's an investment. The fear of trained staff being poached by competitors is real, but have you ever paused to consider what happens if an unskilled staff stays with you? The cost of not training your team could be much higher. Investing in your team's growth not only improves their skills, but also fosters loyalty, boosts morale, and ultimately drives business success. It was a pleasure to witness this understanding and commitment at Tech RBM. Considering team upgrade? What strategies are you adopting to future-proof your business? Are you interested in your team training on AI ? DM me to connect! #EmployeeTraining #InvestInYourTeam #BusinessSuccess"

Looking forward to #X4Syd in a couple of hours. Brigid Archibald and the Qualtrics APJ team have done a phenomenal job of building out an event that feels just like our event in Salt Lake City - with 1,000s of customers planning to attend. This will be our largest customer event outside of SLC - which shows how much organizations and businesses throughout APJ understand the business criticality of continuously improving their customer and employee experiences. As you can imagine - the product keynote and demos I will be showing all have Qualtrics AI infused throughout. GenAI is a generational technology shift that is going to have massive impacts on businesses and society. One thing I love about these demos, is I will be doing live demos on stage with live code. It is important to help leaders understand what is AI hype and what is AI product truth. It’s only product truth if you see it in live demos with details of how customers have been using the new capabilities. See everyone in the International Convention Center in a couple of hours!

Looking forward to CloudFabrix Annual Virtual Conference. Thanks to all participating partners, customers and Industry experts. Feel free to register, there are many thought leadership sessions, customer/partner panels and Product demos. The theme is “AI driven Enterprise IT - How leading Business/IT Ops technologies - Observability, AIOps & GenAI empower and shape organizations." Sign up here: https://lnkd.in/gSEwGpKp #genai #observability #aiops #RDAF Raju Datla Raju Penmetsa Satyan Raju

-How is #AI changing the relationships organizations build with their customers & employees? -Why is #GenesysCloud the only platform purpose-built to deliver AI-powered experience orchestration regardless of channel?  Interested in the answers? Register and join Genesys at #Xperience24 day 1 keynote to find out! 

-How is #AI changing the relationships organizations build with their customers & employees? -Why is #GenesysCloud the only platform purpose-built to deliver AI-powered experience orchestration regardless of channel?  Interested in the answers? Register and join Genesys at #Xperience24 day 1 keynote to find out! 

-How is #AI changing the relationships organizations build with their customers & employees? -Why is #GenesysCloud the only platform purpose-built to deliver AI-powered experience orchestration regardless of channel?  Interested in the answers? Register and join Genesys at #Xperience24 day 1 keynote to find out! 

-How is #AI changing the relationships organizations build with their customers & employees? -Why is #GenesysCloud the only platform purpose-built to deliver AI-powered experience orchestration regardless of channel?  Interested in the answers? Register and join Genesys at #Xperience24 day 1 keynote to find out!