🇺🇸 Kim Agemy CSP’s Post

All doom & gloom in #hospitality? High costs, talent shortages, uncertainty in economical climate, higher expectations of guests... The list of issues is long When speaking to hospitality operators our team regularly hears these complaints How do operators respond? Price hikes, like the discussion on The Wendy's Company that surfaced this week, cause a lot of uproar Technology alone will not be enough in this industry, which is focused so much on people interaction and experience Could there be a bright light at the end of the tunnel? Is there possibly a solution that will make hospitality businesses seem attractive to Gen Z (and others)? What if #development opportunities could drive upselling, increase confidence and engagement. Imagine you could reduce churn through better training What impact could you make on people, guests and the community? Read more in the insightful article (link in the comments) from our MD Jamie Watson, who shares success stories and examples Interested to hear your take on this

Execufy is about to change the way the hospitality industry connects and grows. Imagine a platform that brings together the entire hospitality sector – including hotels, restaurants, country clubs, and resorts – for a shared purpose: exchanging ideas and tackling industry challenges. This is the core mission of Execufy, a pioneering platform dedicated to fostering collaboration and innovation among hospitality professionals. At Execufy we always discuss the unique challenges faced by the industry: "In hospitality, it's common for businesses to confront difficult situations alone, often struggling to find the necessary help in critical moments. This can significantly hinder their growth and operational efficiency. At Execufy, our goal is to change this dynamic by creating a network where individuals can find the support and solutions they need through peer collaboration and shared expertise.” Get ready to be part of an ecosystem that is reshaping hospitality. Whether you're a seasoned professional or new to the industry, Execufy is ready to be your hub for connecting, innovating, and navigating challenges. Stay tuned for the launch of Execufy. We're excited for you to join us in this journey to transform the hospitality industry.

So what happens if your hospitality product goes wrong? It doesn't hit the targets you had hoped or the overall product looked better on paper than it did operationally or financially. Our CEO & Founder Anthony Morrissey discusses his experiences of 4 steps you need to take to enable yourself to move forward! #matchdayhospitality #corporateevents #hospitalitymarketing

Our latest newsletter goes out tomorrow, and it's one you won't want to miss. We interviewed the brilliant Katie Brinsmead-Stockham to ask her about the hospitality industry, the connections that are built between customers and brands, how brands can work harder for their people and what the biggest barriers to connection are. Building real, meaningful connections with customers is what elevates brands. The shift from transactional relationships to ones more akin to friendships and human partnerships takes brands to the next levels. It's something they have to work hard to earn, but is incredibly valuable when it is. Katie's vast experience with hotels and hospitality brands gives her a unique insight into the challenges in the industry and how to navigate them, as well as what the best of the best do to earn their place in their people's hearts. As one of our specialists and someone we spoke to at length in building our report ‘Human Connection: The Beating Heart of Resilient Brands’, Katie really knows what it means to build brands with the customer in mind, and to create something that people truly love. Sign up now. It'll be with you tomorrow afternoon ➡️ https://lnkd.in/eiN7KGDD #hospitalityindustry #hotels #hotelindustry #expertinterview #brandbuilding #brandconnection #pioneeringspirit #pioneeringconnection

Kickstart the new year with a powerhouse of tips to elevate your hospitality game! Tip 1: Reflect on the past year's successes and challenges. What worked well? What can be improved? Take notes and set clear goals for 2024 Tip 2: Embrace the latest technology trends in hospitality management. Upgrade your system to streamline operations and enhance the guest experience Tip 3: Personalization is key! Tailor your services to individual guest preferences. Create memorable experiences that keep guests coming back for more Tip 4: Invest in staff training and well-being. A happy and well-trained team translates to exceptional guest service. Happy employees, happy guests! Tip 5: Go green in 2023! Implement sustainable practices to reduce your environmental impact. Guests appreciate eco-friendly initiatives Tip 6: Boost your social media presence! Engage with your audience, share behind-the-scenes content, and showcase the unique aspects of your business Tip 7: Create special promotions and packages for the new year. Encourage bookings with limited-time offers and added value Tip 8: Engage with the local community. Build relationships with neighbouring businesses and participate in local events. It's a win-win for everyone! Here's to a successful and prosperous new year in hospitality! Don't forget to share these tips with your fellow hoteliers. #NewYearSuccess

Ever wondered what truly makes the hospitality industry shine? 🤔 It’s all about recognition! Discover how recognizing both employees and guests can transform your business, boosting engagement, productivity, and loyalty. From public praise to personalized surprises, learn the simple yet powerful gestures that can make a big impact. 🌟 Curious to know more? Dive into the full video now ⬇️ #IgniteBytes #Hospitality #EmployeeRecognition #CustomerEngagement

NTIA and Institute of Hospitality Announce Strategic Partnership In a major move, the Institute of Hospitality has forged a strategic partnership with the Night Time Industries Association (NTIA), with the aim that the collaboration will assist both member organisations in better supporting their members on key industry issues. With the hospitality profession still under economic pressure, struggling to find staff and businesses fighting to survive on a daily basis, in the UK and beyond, the partnership announcement comes after the Institute last month helped raise the profile of the NTIA’s campaign to email MPs to cut VAT ahead of the Spring Budget. Although the industry didn’t receive an economic lifeline in the Chancellor’s Budget Statement, the collaboration helped raise the profile of the industry’s need for urgent action and provided its members with a channel to voice their opinions. The NTIA’s mission to ensure a comprehensive understanding of the benefits that the Night-Time Industry brings to the UK and beyond believes the new partnership with the Institute of Hospitality will help promote the significant and positive impacts of the vibrant profession on society as a whole. Opening up inclusive and informed discussions across the diverse segment of the industry to a much wider audience. Michael Kill CEO NTIA Says “As CEO of the Night Time Industries Association (NTIA), I am thrilled to announce our strategic partnership with the Institute of Hospitality. In an industry facing immense challenges, this collaboration is a beacon of hope. Together, we amplify the voices of our members, advocating for crucial support, professional development and understanding from policymakers.” “Our recent efforts to advocate for VAT cuts showcased the power of collective action. Though we didn't secure immediate relief, we ignited conversations and empowered our community to speak out.” “Now, united with the Institute, we elevate our mission to champion the Night-Time Industry's vital contributions. This partnership isn't merely about alliances; it's about leveraging expertise to bolster our members' resilience and prosperity. Through enriched resources and inclusive dialogues, we pave the way for a stronger, more vibrant hospitality landscape.” “Together, with the Institute of Hospitality, we illuminate the path forward, ensuring our industry thrives and flourishes.” The Institute of Hospitality, who represent over 16,000 global hospitality members from students to senior executives, alongside many brand-name businesses, are a professional industry body committed to providing lifelong learning and raising standards across the diverse industry. The Institute’s CEO, Robert Richardson FIH MI was quick to point out that the latest strategic partnership isn’t the Institute moving into the political space. “Our partnership with the NTIA is about bringing different expertise together and providing broader support to our collective membersh…

When it comes to choosing where they eat and drink, at 74%, hospitality operators view quality of experience as the key driver for consumers. That’s according to the recently released Hospitality Business Leader Survey 2023, compiled by The Caterer and CGA by NIQ. It’s an interesting figure, as it highlights the value the industry sees in experiences, the opportunities that exist to enhance them, and also shows us that embracing events can act as a powerful point of difference for the sector. Differentiators include: ✨ Hosting intimate, one-off dinners and showcase evenings 🎭 Adding elements of immersion and interactivity ☀️ Creating a schedule of annual events that tap into the seasons and key cultural happenings 🎨 Refreshing existing spaces over specific periods through creative theming and styling, so as to surprise and delight Interested in learning more about how you can set your hospitality business apart from the rest? Why not drop us a line: [email protected] #Sledge #hospitality #events #eventproduction #immersiveexperiences #experiential

Unlocking the true potential of the hospitality industry requires a blend of human connection and digital innovation. 🌟 This article highlights how a people-first approach is essential for delighting guests and retaining top talent. As the owner of The Coastal Concierge, a virtual concierge service, I believe that integrating emotional intelligence with technology can transform guest experiences. It's not just about the data; it's about understanding and meeting the unique needs of each individual. Let's prioritize genuine connections and create memorable experiences together!#Hospitality #HumanCentric #VirtualConcierge #CustomerExperience #Leadership #AllInclusiveTravelServices #ConciergeServices #CustomizedGuestRecommendations #DigitalGuestExperiencePlatform #ExceptionalGuestExperience #FloridaConciergeService #FloridaLuxuryCarService #FloridaVipTravel #GroupTravelConcierge #GuestActivityServices #GuestExperienceServices #HospitalityGuestServices #HotelConciergeService #HotelGuestExperienceEnhancement #LuxuryConciergeCompany #LuxuryConciergeServices #LuxuryVacationRentalAmenities #PersonalTravelConcierge #PersonalizedVacationExperience #PropertyConciergeServices #TouristConciergeService #TravelRecommendations #TripPlanningFlorida #VacationConcierge #VirtualConciergeForVacationRentals #VirtualConciergeServices #TheCoastalConcierge

This would have otherwise been a very long, single sided, boring view on the subject - Hospitality Marketers are undervalued, had I penned it down. Thus thought of shortening it and sharing some key, thought provoking aspects in this format. Do share your views or counter thereof. Also, please advise if you'd like to hear more such musings from me through my experiences and understanding of the Hospitality industry