Kontoor Brands, Inc.’s Post

Happy 15th, Experience Investigators! I'm grateful for this customer experience community —and deeply inspired by the dedication and passion of everyone involved along the way. 15 years, and the energy of a full team creating a platform to share valuable content to help CX Leaders worldwide, giving them ideas and resources to make their jobs easier. Today we're celebrating that! 🌍 This work changed the way I see the world. ✅ Experience Investigators changed my life. We educate, inspire & empower leaders to create meaningful outcomes across their organization. Catch the full video here: https://lnkd.in/gspmj5Xu Please leave any questions about my thoughts on customer experience if you have them in the comments - I'll answer as many as I can!

As you prepare to welcome patrons this Valentine's Day, streamline your operations onto one platform with PesaWay. Discover how our comprehensive solutions can simplify your processes and enhance customer experiences. Learn more at www.pesaway.com. #ValentinesDayPrep #StreamlineWithPesaWay #pesawaycares #HappyValentines2024

I have to do this. I have to tell you why Christmas and CX shake hands. Just as Santa tailors gifts for each recipient, businesses now thrive on personalization. Understanding customer preferences ensures a delightful, tailored experience. This winter, get your employees to be Santa. Also - the joy of giving that comes with Christmas, mirrors the essence of CX. We have seen businesses that prioritize creating positive memories leave a lasting imprint. After all, who forgets the joy of a perfectly chosen gift? Christmas is about emotional connections. CX, too, revolves around understanding, delighting, and forging lasting bonds. Because memorable experiences resonate beyond transactions. As you celebrate Christmas today, let me remind you Santa Claus and his team have always been great at CX. No wonder you look forward to meeting them every year. DM me if you're a newly promoted CX leader or are going to be taking up a big role in the near future. We can have a conversation and chart out a plan together. ____ Hi, I’m Shane. I transform your business’ CX challenges into your competitive advantage - unlocking revenue with excellent customer experiences. DM me to know more!

Imagine tripling the efficiency/productivity of one of your companies functions while simultaneously dedicating ~99% less time to it. And you can test it out for free. And it takes 5 minutes to start. Gimme a break. Chargeflow

Explore this insightful article to understand the core expectations of today's shoppers. Learn how to exceed these standards and create unforgettable experiences that keep customers coming back. https://hubs.ly/Q02cl9Bw0

Quick poll- do you prefer Target to Walmart? Delta to Spirit Airlines? Disney World to Six Flags? My guess for most is the former in each of the above, despite the latter sitting at a lower price point. The difference maker? Customer experience. #customerexperience impacts so many of our consumer decisions, yet it's been historically overlooked in the solar industry. Come learn with Bodhi® about the difference between customer experience and customer service with Bodhi U!

Every interaction with your customer is an opportunity to shine. With our secret shopping program, you'll uncover the keys to turning ordinary moments into extraordinary experiences. #CustomerExperienceExcellence #BusinessSuccessSecrets #ElevateYourBrand #UncoverCustomerInsights #UniqueCustomerJourney #ExceptionalServiceCulture #PersonalizedCustomerCare #CustomerDelightStrategy #BoostEmployeeEngagement #ActionableFeedback #BrandLoyaltyBuilder #LocalBusinessLove #CustomerSatisfactionGoals #EmployeeRecognitionCulture #CustomerCentricApproach #BusinessGrowthTips #SecretShoppingInsights #EnhancedCustomerRelations #ServiceExcellenceTips #BusinessCoachingExpertise #CustomerRetentionStrategies #ExperienceConsultingPro #BrandReputationBoost #EffectiveEmployeeTraining #CommunitySupportMatters #CustomerFeedbackLoop #UniqueBrandExperience #TeamPerformanceBoost #ElevateYourServiceGame #BusinessTransformationJourney

Elevating the loyalty experience! Marks & Spencer's Sparks program is now global 🌏, delivering a 2% revenue surge and 46% sales penetration for Sparks members. Curious to learn more? Click the link to discover how OSF Digital helped Marks & Spencer transform customer experiences! 👉 https://lnkd.in/dMpTeiZm #MarksAndSpencer #LoyaltyProgram #OSFDigital #DigitalTransformation 

💡 Dive into the world of personalisation & conversion optimisation! 💰 Our panelists Devon (Sign of the Times) and William (Nosto) are sharing their top strategies for creating profitable and delightful shopping experiences. What's been your key takeaway? Share with us! #SavanteCom

Elevating the loyalty experience! Marks & Spencer's Sparks program is now global 🌏, delivering a 2% revenue surge and 46% sales penetration for Sparks members. Curious to learn more? Click the link to discover how OSF Digital helped Marks & Spencer transform customer experiences! 👉 https://lnkd.in/gwfEnvFD #MarksAndSpencer #LoyaltyProgram #OSFDigital #DigitalTransformation