🏆 Celebrating Excellence! 🌟 Kudos to the LAATS documentation team at American Airlines for their outstanding performance in 1Q24. They've secured the Copa American Airlines for our Guatemala station! Here's to more achievements together! ✈️👏 #LAATS #EquipoLAATS #Guatemala #TeamLAATS #LAATSFBO
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It’s a odds on favourite that things in life don’t always go as planned, but as businesses it’s how we deal with those opportunities to excel that mark those that stand out. So yesterday we flew from Manchester to LHR with our grandson for some legoland fun. We checked bags 🤦🏼♂️British Airways unfortunately lost the bags😤… as they appear to have lost a whole plane load of bags 😱✈️but in the whole experience there were some great take aways… In these situations you realise (1) you have some real superstars✅ big shout out to the lady who dealt with the issue on the front line- professional, empathetic, genuinely good person in a terrible situation⭐️ (2) that there are always those that are, let’s say… not wanting the opportunity to excel-the lady is still waiting for her management’s leadership and support! (3) that your situation, no matter how difficult is not as challenging as those of others- those with connections to china, Australia, New Zealand and across Europe- I genuinely wish you well (4) don’t forget to have fun… (I forgot to take a photo of us slalom racing on the baggage trolley 🤪 to pass the hours of time wasted) (5) which of your processes stand up to scrutiny and which don’t- British Airways we are still testing yours, but those parts that we experienced and tested yesterday🫨 all I will say is please start a review… they didn’t work and your customer experience felt like torture- and looked like they were torturing your people too (6) 📣communication in these situations is key… saying bags waiting on a screen is not good communication in my view. It should not have taken 1 hour and 15 minutes for you to realise something wasn’t right! Let’s see what chapter 2… the recovery goes like🫣 And with that there is a dragon roller coaster with our name on it… have a great day👍
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Today we’re delighted to be meeting Finnair, one of the world’s oldest airlines, founded 1923, which operates a network connecting Europe, North America and Asia from its Helsinki hub. Today, we’re meeting Valter Sandell, who is leading the loyalty and membership strategy for Finnair Plus, a loyalty programme which has undergone comprehensive changes to its design and strategy just recently in early 2024. #letstalkloyalty #loyaltymarketing #loyaltyprograms #loyaltytv Get the links to this episode in the first comment of the comment section. Enjoy listening!
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Air Malta was setup with the backing of PIA – Pakistan International Airlines – and I can still remember the hype (during my early years in my career) around this occasion. Pakistani Food Festivals at the Malta Hilton, colourful brochures promoting the new Malta and its national airline. The first slogan I remember was : “Air Malta – Going Out to Make Friends” , this was a great step towards the growth of tourism that was managed by locals and not dependant on foreign airlines or businesses. Now we are seeing the demise of this airline, not because it was not an asset, but purely because it has been mismanaged (whether through incompetence or deliberate is a question we need to answer and discover in the coming months) over the past decade. The question now is – will that demise put us back in the position of depending on “fly-by-night” airlines that have no loyalty or commitment to these islands.
Air Malta was setup with the backing of PIA – Pakistan International Airlines – and I can still remember the hype (during my early years in my career) around this occasion. Pakistani Food Festivals at the Malta Hilton, colourful brochures promoting the new Malta and its national airline. The first slogan I remember was : “Air Malta – Going Out to Make Friends” , this was a great step towards the growth of tourism that was managed by locals and not dependant on foreign airlines or businesses. Now we are seeing the demise of this airline, not because it was not an asset, but purely because it has been mismanaged (whether through incompetence or deliberate is a question we need to answer and discover in the coming months) over the past decade. The question now is – will that demise put us back in the position of depending on “fly-by-night” airlines that have no loyalty or commitment to these islands.
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Air Malta was setup with the backing of PIA – Pakistan International Airlines – and I can still remember the hype (during my early years in my career) around this occasion. Pakistani Food Festivals at the Malta Hilton, colourful brochures promoting the new Malta and its national airline. The first slogan I remember was : “Air Malta – Going Out to Make Friends” , this was a great step towards the growth of tourism that was managed by locals and not dependant on foreign airlines or businesses. Now we are seeing the demise of this airline, not because it was not an asset, but purely because it has been mismanaged (whether through incompetence or deliberate is a question we need to answer and discover in the coming months) over the past decade. The question now is – will that demise put us back in the position of depending on “fly-by-night” airlines that have no loyalty or commitment to these islands.
Air Malta was setup with the... - Julian Christopher Zarb
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How important is in depth video analysis for you and your marketing team? Ryanair - Europe's Favourite Airline Eurowings British Airways Aer Lingus Lufthansa Iberia Airlines Air France Air Italy Qatar Airways Turkish Airlines Emirates easyJet . Let quintly by Facelift Facelift help you every step of the way #SocialMediaManagement #VideoAnalytics
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International connections are vital for our economy. It is excellent to see this new link to Europe’s biggest economy and to this key centre for manufacturing and innovation.
🆕| Now boarding to Stuttgart with Eurowings. Flights are now underway to this German city famous for its castles, car museums, and set to host thousands of Scottish football fans this summer. Services will operate throughout the summer season. And there were treats to celebrate the first trip. Big thanks to Krispy Kreme for providing free donuts to passengers boarding the first flight on the route this morning. #aviation #routes #connectivity #travel #germany #edinburgh #airports #edinburghairport #stuttgart #eurowings #ediairport
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The B2B Sales Accountability Expert. I make sure sales teams get the job DONE! I ensure salespeople and sales managers IMPLEMENT world-class best practice to grow EXISTING clients, win NEW clients, and close with ease
Congratulations Qantas for pulling off a great PR coup in supporting Kiwi rugby league fans who want to watch the Warriors in Sydney…. 1) they first offered cheap flights 2) then they waived the change fee in case the Warriors don’t play the Grand Final or if fans don’t get match tickets A missed opportunity for Air New Zealand in these post-pandemic years as airlines and travel companies try to win back customers. Qantas May not be my favourite airline but 100% credit where credit’s due. Good effort. Qantas have demonstrated a “customer first” approach in this… unlike some of the beer companies in the USA this year who forgot who their core customers were. Without customers, your business is dead. Simple. Serve your customers with all your passion and your business will thrive. Simple. Article here: https://lnkd.in/gcHWnjPK #customerexperience #customer #travel #brand #cx
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Want to know why American Airlines business class is much better than its first class offering? Discover the ultimate flying experience as I compare American Airlines Business Class vs First Class on a thrilling journey from Brazil to Las Vegas for the 2023 Las Vegas Grand Prix! #americanairlines #travelvlog #firstclass #businessclass #travel #vegas #F1 #lasvegasgp
AMERICAN Airlines BUSINESS vs FIRST class!
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The Strategy, Dialogue and Negotiation of Change | Professor, trainer, consultant, speaker, author | 600+ organisations | 60+ countries
Heads up to frequent flyers, if you buy an online RTW D class ticket from Star Alliance you might get caught as I have with issues: 1) message below says contact our call center but when I do they say they cannot help me and I have to make changes online but as you see I can't online either 2) they take payment for the full itinerary in D class then put you in a cheaper fare seat for some of the legs to presumably boost profit on the ticket (see mixed cabin) 3) when I met with Lufthansa in person they told me the ticket was issued by a travel agent (presumably their own online system is an agent) thereby preventing individual airlines to help 4) when i ask any one airline for help they say they can't help and I must contact one of the other airlines or Star Alliance none of whom tell me they can help. Is this artificial intelligence? So, if you have connections to Star Alliance or any of their member airlines please forward this to them for their continuous improvement. In the meantime, guess who I will not be choosing for my next ticket purchase in July. #staralliance #lufthansa #swiss #aircanada #thaiairways #oneworld #emirates #cathaypacific Air Canada Lufthansa Group oneworld Alliance Emirates #wacra
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Former Chairperson at Board of Trustees from 2010 & 2011. University of Asia Pacific , Green Road Dhaka Bangladesh during the year 2010 & 2011. Founder Member University of Asia Pacific from 1996.
We should follow Singapore Policy and then Can make Bangladesh a robust economy
We are honoured to be voted Best Airline (Overall) for DestinAsian 2024 Readers’ Choice Awards. We have also received the following accolades: • Best Airline (First Class, Business Class and Economy Class) • Best In-Flight Entertainment • Best Frequent Flier Programme (@KrisFlyer.Official) Thank you for your continual support, and we look forward to welcoming you on board Singapore Airlines. Find out more: bit.ly/DestinAsianRCA24
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