Léo Murgel’s Post

We talk to scaleups (50 FTEs -> 500FTEs 🚀 ) daily and here is why the product managers and operators want to automate repetitive questions in Slack: - High delays in responses due to a remote team setup with Sales & Support in the US and tech/ product team in EMEA/ Asia - The business experiences a high turnover in the support & sales team which leads to a constant product knowledge gap in hires - The sales cycle is negatively impacted by the lack of instant answers to clients' questions - If they're selling complicated B2B software (often in med tech, fin tech) that leads to sales/ support people not always deeply understanding how to do things and have to loop in engineers in the convo - The product team is shipping changes every week (being on a fast-paced product development schedule) but the commercial teams can't keep up with all the changes & integrate the know-how in their materials and calls ... Want to automate your busy work in Slack? Book a demo with us.

🚀 Big News from 5Mins.ai: We’ve teamed up with global software leaders, Atlassian, Zendesk, and HiBob to bring you bite-sized lessons that will change the way you work! We’re so excited for our users to learn from these pioneering change-makers. 💡 Check out this Yahoo Finance article to find out more about 5Mins.ai’s new lessons! https://lnkd.in/dUeXWsS7 #5MinsAI #Learning #WorkCheck #SitdownStartup #HiBob #Atlassian #Zendesk #LearningAndDevelopment

It is always nice to read about how long a company has come since its start. The names speak for themselves. For more interesting facts, stay tuned. #names #jeffbezos #CEO #yahoo #amazon #standford #primathon #learn #techcompany #techcommunity #techenthusiasts #softwaredeveloper #software #techindustry #techupdates #learning

If you repeat a lie often enough - it becomes the truth. That also applies to the BS we tell ourselves. At first, it's just a small, inflated claim. Then, you might really start to believe it and you forget it was an inflated claim in the first place. But to others, it just looks silly. Here are a few things you come across as a headhunter: - "Studied at MIT/MIT Alumni" -when you did a 2-week online course - "Built Uber in Europe" - when you were a mid-level manager - "I worked closely with X founder" - when a quick check reveals they don't remember you - "Successful Exit" - when the company was sold to prevent bankruptcy - "Grew revenue and team 2x" - when subsequently the business halved Of course, we always want to put our best foot forward. But that includes being honest and open about the fuck-ups and messiness on the journey. It's long-term better and easier to stay as close to the truth as possible.

"Grateful for the incredible journey with Growth School's D2C mentorship program! Thanks to Arjun Vaidya and Trisha Vaidya for sharing invaluable insights along the way. Ready to apply what I've learned to elevate my business game! 🚀 #D2C #GrowthSchool #MentorshipJourney" Arjun Vaidya Trisha Rajani Vaidya

Why asking your customers what they want doesn't work: 𝗛𝗲𝗿𝗲’𝘀 𝗮 𝗰𝗹𝗮𝘀𝘀𝗶𝗰 𝗲𝘅𝗮𝗺𝗽𝗹𝗲 𝗼𝗳 𝘁𝗿𝘆𝗶𝗻𝗴 𝘁𝗼 𝗴𝗶𝘃𝗲 𝘁𝗵𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘄𝗵𝗮𝘁 𝘁𝗵𝗲𝘆 𝘄𝗮𝗻𝘁, from Intuit (the $170B financial giant): With the well-intended effort of giving customers what they ask for, Cook [Intuit’s CEO] recalls, Intuit’s development teams would extensively survey customers about what new features they’d like to see in Intuit products. And customers had a lot to say. 𝗧𝗵𝗲𝘆’𝗱 𝗿𝗮𝘁𝘁𝗹𝗲 𝗼𝗳𝗳 𝗮𝗻 𝗲𝘅𝗽𝗮𝗻𝘀𝗶𝘃𝗲 𝘄𝗶𝘀𝗵 𝗹𝗶𝘀𝘁. “They’d ask for 150 features,” Cook says. So the team jumped on that feedback. Development teams would spend weeks arguing and debating which of the list of potential new features were most important to provide. Everybody, Cook says, was guided by what he or she thought was right for the customer. But in reality, it offered no guidance at all. “We got into feature chase,” Cook says. “Too often we’d go look at what customers were asking for and build it.” But absent a clear understanding of 𝘁𝗵𝗲 𝗷𝗼𝗯 𝘁𝗵𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘄𝗲𝗿𝗲 𝗵𝗶𝗿𝗶𝗻𝗴 𝘁𝗵𝗮𝘁 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝘁𝗼 𝗱𝗼, “there was simply no way to differentiate which features were the right ones. It’s like navigating without a compass.” ----------------------------------------------- The story is from Clay Christensen's "𝘾𝙤𝙢𝙥𝙚𝙩𝙞𝙣𝙜 𝘼𝙜𝙖𝙞𝙣𝙨𝙩 𝙇𝙪𝙘𝙠: 𝙏𝙝𝙚 𝙎𝙩𝙤𝙧𝙮 𝙤𝙛 𝙄𝙣𝙣𝙤𝙫𝙖𝙩𝙞𝙤𝙣 𝙖𝙣𝙙 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝘾𝙝𝙤𝙞𝙘𝙚". If you want to know the solution, read the book :) Or check out the article (and find out how milkshakes are related to this!): https://lnkd.in/d9NuXMcx I'll wrap up with this great quote by W. Edwards Deming: (thanks Paulo for the reference!) “𝘐𝘧 𝘺𝘰𝘶 𝘥𝘰 𝘯𝘰𝘵 𝘬𝘯𝘰𝘸 𝘩𝘰𝘸 𝘵𝘰 𝘢𝘴𝘬 𝘵𝘩𝘦 𝘳𝘪𝘨𝘩𝘵 𝘲𝘶𝘦𝘴𝘵𝘪𝘰𝘯, 𝘺𝘰𝘶 𝘥𝘪𝘴𝘤𝘰𝘷𝘦𝘳 𝘯𝘰𝘵𝘩𝘪𝘯𝘨. 𝘈𝘧𝘵𝘦𝘳 𝘥𝘦𝘤𝘢𝘥𝘦𝘴 𝘰𝘧 𝘸𝘢𝘵𝘤𝘩𝘪𝘯𝘨 𝘨𝘳𝘦𝘢𝘵 𝘤𝘰𝘮𝘱𝘢𝘯𝘪𝘦𝘴 𝘧𝘢𝘪𝘭 𝘳𝘦𝘱𝘦𝘢𝘵𝘦𝘥𝘭𝘺, 𝘐’𝘷𝘦 𝘤𝘰𝘯𝘤𝘭𝘶𝘥𝘦𝘥 𝘵𝘩𝘢𝘵 𝘵𝘩𝘦𝘳𝘦 𝘪𝘴, 𝘪𝘯𝘥𝘦𝘦𝘥, 𝘢 𝘣𝘦𝘵𝘵𝘦𝘳 𝘲𝘶𝘦𝘴𝘵𝘪𝘰𝘯 𝘵𝘰 𝘢𝘴𝘬: 𝘞𝘩𝘢𝘵 𝘫𝘰𝘣 𝘥𝘪𝘥 𝘺𝘰𝘶 𝘩𝘪𝘳𝘦 𝘵𝘩𝘢𝘵 𝘱𝘳𝘰𝘥𝘶𝘤𝘵 𝘵𝘰 𝘥𝘰?"

What a day at #ProductCon yesterday. My first conference to attend where everything was relevant to me and got some really cool insight into how some companies do product. Here are the topics the speakers were talking about, along with my favourite quote(s) from each talk - some may be slightly paraphrased as I was seriously engrossed from start to finish --- Joe Futty - VP of Product Booking.com Harnessing the Power of GenAI for Exceptional Product Outcomes "Instead of teaching the users how to use the platform, we need to build a system that learns what the user wants to do" --- Fabrice des Mazery - Former CPO Tripadvisor Act Like an Owner, Challenge Like a VC "As a product leader you need to know your own level of risk tolerance, but also that of your team. Some people are not self aware of their own risk, so if you push them they will burnout " --- Panel on Data-Driven Tactics to Build a Customer-Centric Culture Hosted by Lynda McDonald VP of Product Mastercard Joe Dreimann Senior Director of Product Design Pendo.io "Find the data you need first, that can remove the unknowns the fastest" Jake Canaan VP of Global Sales Engineering Quantum Metric "Don't just buy the technology and implement it because you need process and culture to back it up. Find the people who will be your accelerators and get them to help you" Honourable mention as well for the H.I.P.P.O Taming angle - The Higest Individual Paid Person's Opinion - love this idea Sara Logel Lead Experience Research Consultant UserTesting "Focus on your why. Why you want to focus on your customer, why you wanna focus on the data, so it's easier to pitch" Muli Farkas VP of Product Glassbox "Focus on one thing that isn't working well, start small and iterate. Measure how you are doing to be effective and then scale up" --- Millie Zah Head of Product DAZN Cultivating Entrepreneurial Mindset in Product Management: Strategies for Success, Innovation, and Professional Growth "Don't stay in your lane, don't wait for someone to give you that extra piece of work, put your hand up, take the initiative and push forward" --- Carlo Bruno VP of Product Adyen Relationship Counselling: From Disjointed Features to Product-First Thinking "By unlocking feature thinking we got rid of a lot of complexity in what we were delivering and we unlocked value that was right in front of us With Product-first thinking, engineers can now understand how they contribute to the big picture and the customer impact" --- Debbie McMahon Product Director Financial Times Launching New Products In Companies Where It Matters Most "When the product becomes the strategy, that's when you are in trouble. That product must be successful and it's really hard to get it out the door Instead you should really think about what story your company needs to understand and how your product is going to feed into that" --- Carlos Gonzalez de Villaumbrosia Founder & CEO Product School !!CONTINUED IN COMMENTS!!

new #webinar alert: Monorepos at scale: Building CI for 1,000 daily commits at Uber Uber has developed strategies to keep their builds fast and efficient, even with 1,000 daily commits and over 50 million lines of code. In this webinar, we’ll cover Uber’s approach to optimizing CI/CD processes. We’ll talk about: - Using Bazel to understand build targets and optimize CI processes. - Dynamically generating CI build steps to handle complex changes efficiently. - How Uber improved CI performance through containerized environments. - Custom tools that Uber has built to ensure performant CI. #devops #cicd #buildkite

"LEARN from, don't IGNORE the lessons from successful companies" is Dave Farley's advice. This week on Continuous Delivery (sponsored by Equal Experts), Dave shares how and why Amazon is so good at software development. Watch here ⬇️ https://hubs.li/Q020czmC0 #softwaredevelopment #expertguidance #problemsolving

tl:dr: Will breaks down the essential components of engineering onboarding, the roles of executive sponsor, orchestrator, manager, and buddy, and the curriculum to consider. He also discusses why onboarding programs fail, whether to integrate with wider company onboarding, and when to prioritize onboarding. A must-read for software engineers in management roles. Via: Running Your Engineering Onboarding Program - Will Larson