LivePerson’s Post

How can you expect Customer Success without Partner Success? In today's interconnected marketplace, collaboration is the name of the game. Your partners play a pivotal role in shaping the customer journey, from awareness to loyalty. A strong partner ecosystem doesn't just open doors to new opportunities, it builds a solid foundation for the long-term satisfaction of YOUR customers! Think about it - when partners are empowered and aligned with your mission, they become ambassadors of your brand. Their expertise and support enhance the overall customer experience, fostering trust and driving tangible results. So, how can you ensure partner success? Communication and mutual growth strategies are key. Regular engagement, transparent goal-setting, and shared resources create a win-win scenario and not going direct would also be recommended! 🙄 Remember, every touchpoint in the customer's lifecycle is an opportunity for partners to shine. Harness the potential of your channel partners to deliver great Customer Success at scale. #CustomerSuccess #PartnerSuccess #revops [This is what AI thinks the channel ecosystem looks like, I am not sure who is who though 😉]

🌟 Customer-Centric Revenue Growth: The Heartbeat of Modern Sales As SVP/VP Sales, I've spent countless hours strategizing on revenue expansion. However, the most profound insights often come when we step out of our silos and collaborate. In many a previous role, I had a powerful brainstorming sessions with Client Success teams, and a shared vision emerged - the true cornerstone of revenue growth is a customer-centric approach. It's simple: delighted customers don’t just return, they amplify. Here's our evolved understanding: 📒 Deep Listening: It’s not just about hearing customer feedback, it’s about immersing ourselves in it. When we genuinely understand our customers' needs and pain points, we can tailor solutions that resonate. 🎇 Proactive Engagement: Customer satisfaction isn’t a reactive game. By anticipating their future needs and providing solutions before they even recognize them, we position ourselves as invaluable partners, not just vendors. This is especially true with Enterprise Accounts. 🏅 Building Trust: Consistency in delivery and support fosters trust. When customers trust us, they not only stay but also become our most potent advocates. ⛳ Personalization at Scale: With advanced analytics and AI, personalization isn't just possible—it's scalable. Crafting bespoke experiences for every client, big or small, creates unparalleled value. As we stride forward, our beacon is clear: prioritizing customer satisfaction and retention is the key to robust and sustainable revenue growth. To ever-evolving strategies and deeper connections! 🌱🔑 #CustomerFirst #RevenueGrowth #ClientSuccess #SalesStrategy

Receiving client testimonials like this means the world to us. We worked with Paris Baker, Lead Customer Success Manager at Xelix, to focus on building the Customer Success process within HubSpot, as well as developing an automated system to be able to report on customer health. Get in touch or book a call today to explore how we can optimise your HubSpot processes 👉 https://lnkd.in/euPfBmvX #hubspot #marketingautomation #customersuccess

🏙🪂⬆ At Referential, the size of our clients range as much as their needs. While the needs often vary, what ties them all together? They are prioritizing the needs and voices of their customers. With that in mind, we're thrilled share the third edition of our Partner Platform Overview series, where we explore Base - Customer Led Growth! 🏙🪂⬆ Let's talk about how to turn a full platform migration, with thousands of advocates and years' worth of data, into a smooth journey with minimal disruption to an existing customer community. #CustomerAdvocacy #DataMigration #SuccessStory

With Salesbuildr's latest release, we're taking your customer engagement to the next level with our new "Thank You Pages" function! This feature is all about enhancing your post-proposal experience and keeping your customers informed, engaged, and on track. Here's what you can achieve: ✅ Custom Redirects: After approving a proposal, lead your customers to tailored thank-you pages. ✅ Clear Next Steps: Layout the follow-up actions, ensuring customers know exactly what comes next. ✅ Integrated Call-to-Action Buttons: Direct them to specific onboarding forms or applications seamlessly. ✅ Improved Customer Experience: By managing expectations with clarity, you build trust and make the buying process smoother. It's more than a thank you; it's the start of the next phase in your relationship with your customers. Join Salesbuildr in redefining the post-sale journey at https://lnkd.in/eriw_4MS! #Salesbuildr #CustomerEngagement #NextLevelService

🚀 Elevate Your Business Sales with the Power of Virtual Assistance! 🚀 Looking to supercharge your sales strategy and drive business growth? Our latest blog explores the transformative role of Virtual Assistance in boosting sales, enhancing efficiency, and unlocking new opportunities. 👉 Dive into the details: [https://lnkd.in/gZJA7aJB] Discover how harnessing the capabilities of Virtual Assistance can optimize your operations, improve customer engagement, and fuel your revenue streams. Don't miss this valuable insight into the future of sales success. #VirtualAssistance #SalesBoost #BusinessGrowth #Efficiency #CustomerEngagement

Calling all forward-thinking businesses! Quint's Customer Success Solutions are your secret weapon for success in today's competitive market. With features like increased digitalization, actionable insights, and efficiency, our Smart PlayBook, Smart Platform & Smart Tools empower you to drive growth and build lasting customer relationships. Reach out now to explore how Quint can elevate your customer success strategy. Join the ranks of forward-thinking businesses. Contact us to elevate your customer success strategy! #QuintConsultingServices #Quint #CustomerEngagement #Innovation #QuintSolutions #CustomerSuccess #CompetitiveMarket #Digitalization

Implementing a customer retention strategy is crucial for your SaaS and tech company for several reasons. Especially in SaaS and tech industries where competition is intense, inspiring customer loyalty and fostering enduring relationships with users can directly impact your company’s growth. By establishing a solid customer retention strategy, you not only enhance the financial health of your business but also create a foundation for sustained success. Check out this article to learn more about customer retention strategies, including defending against early churn, achieving product mastery, and collecting customer feedback. https://lnkd.in/d8Z_XWmA #Strategy #MarketingStrategy #Retention #RetentionStrategy #CustomerRetention #Marketing #GrowthStrategy

Our team’s energy is off the charts, all thanks to these incredible reviews! We’re pleased to see our #conversationintelligence empowering our users to understand their customers and prospects better. Aviso CI unlocks insights that empower reps to turn every sales interaction into unique buyer insights that accelerates deals. Simultaneously, Aviso CI enables customer success teams to extract feedback, forge stronger relationships and improve retention. Hear it straight from our happy customers! Intrigued? Book a demo and explore Aviso firsthand. https://lnkd.in/g7YX7VDq #CustomerTestimonials #G2Reviews #CustomerSuccess #CustomerExperience