Last week, Luckie’s senior VP of client solutions and development, Shelly Emanuel Hoffman, joined the nation’s leading retail brands at the Customer Relationship Management Conference (CRMC) in Chicago. Many thanks to Bridgetree and Affinity Solutions for hosting the CRMC dinner for us alongside these amazing brands. #retailmarketing
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On Friday afternoon, Professor John Dawes from University of South Australia Business School & School of Marketing, and Associate Director of the Ehrenberg-Bass Institute, shared insights with our Australian team about some of the ways he leverages our YouGov BrandIndex data, including exploring whether firms with high customer satisfaction are regarded more positively among their non-customers. A big thanks to John Dawes for highlighting the significant role YouGov teams and data have on your business. #YouGov #BrandIndex #MarketResearch #DataAnalysis #BusinessInsights
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The Customer Centric Approach: Why Stellar Service is the Key to Growth .. In today's competitive business landscape, exceptional customer service is no longer a differentiator, it's a necessity. Happy customers are loyal customers, and loyal customers are the foundation of any successful business. They're more likely to return for repeat business, recommend your products or services to others and provide positive reviews that fuel your growth. At LBS, we prioritise exceptional customer service. We believe in building strong relationships with our clients and going the extra mile to exceed their expectations. **Aligning with these values, we're thrilled to have reached the final in the Customer Service Category @bedfordshirechamberofcommerce SME Awards #customerservice #accountancy #BedfordshireBusinessAwards #businessgrowth
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Are you curious about what topics are on loyalty professionals’ minds this year? Join our webinar introducing the Global Customer Loyalty Report 2024 with experts: - Zsuzsa Kecsmar, Chief Strategy Officer at #Antavo - James Baker, Head of Strategy EMEA at VML Consulting - Andreanne Rondeau, Loyalty Specialist at stratLX Topics will include: - micro-targeting - the importance of diversified reward options, and - premium loyalty programs The webinar will be on January 16 and registrants will also get an advance copy of the report — find out what the future holds for loyalty strategy. You can register using the link in the first comment 👇 #webinar #loyaltyprograms #loyaltytrends #GlobalCustomerLoyaltyReport2024
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For the PE funds out there, are you keen to see how your portfolio company stacks up as a customer champion? This applies to B2C and B2B companies.
Director at Kearney ignite | Growth Strategy | Customer Value & Loyalty | Product & Service Design | New Business Build
Is your organisation a customer champion? Kearney is excited to announce the launch of the inaugural Customer Champions list in partnership with the Australian Financial Review. As the methodology partner, Kearney has been working on the framework behind assessing organisations that are true customer champions in the eyes of both customers and shareholders because of deeply embedded differences in how they run – their ‘superpower’. Whether your organisation is B2C or B2B, private or public, large or small, we want to hear how it is doing business differently to create value for customers and shareholders - and we'll showcase the best in front of the Financial Review's 3.5 million readers. https://lnkd.in/gHfNjAz4 #customerchampions #innovation #growth #cx #afr #kearney
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See how Glassbox's advanced funnel analysis illuminated key moments in Sainsbury's customer journey, leading to strategic interventions and significant sales recovery. Visit this link to see other case studies ➡️https://bit.ly/3TpJGLq
Sainsbury's Improving Mobile CX
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It's not too late to register for Loyalty Summit Europe, 21 September at the Hyatt Regency Blackfriars in London, UK! Representatives from these brands and over 30 other companies are attending. Will you join them in re-imagining your customer loyalty strategy? Register for Loyalty Summit today! #customerloyalty #customerexperience #loyaltymarketing #loyaltyprograms David Feldman, GAICD Tommy Danielsen Mark Dority, MBA Phil Rubin
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Making the online world a better place | Championing frictionless journeys | Avid pianist-in-the-making
See how Glassbox's advanced funnel analysis illuminated key moments in Sainsbury's customer journey, leading to strategic interventions and significant sales recovery. Visit this link to see other case studies ➡️https://bit.ly/3TpJGLq
Sainsbury's Improving Mobile CX
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In 2023, HMWS took proactive steps by initiating regular market research and customer engagement sessions. This initiative was used to gain valuable insights into the challenges faced by both our customers and the broader markets. Understanding these challenges is invaluable as they contribute to building the foundations for how HMWS can uplift our organisation, products, and services. Businesses today strive to enhance their customer experience, tackle operational issues, address compliance concerns, and bolster post-sales/aftermarket opportunities. The statistics paint a vivid picture of escalating competition, rising customer expectations, shortages in skilled labour, and the intricacies of supply chain costs and security. Curious about how HMWS can be the support your business needs, covering everything from design to supply and aftermarket support? Call us at 1300 Harness and let's discuss the possibilities! #ManufacturingChallenges #InnovationHub #CollaborateForSuccess
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We released our Q3 2023 Trading Update last week - did you get the chance to take a look at it? 🤔 If not, here are some of the highlights: 🪴 Organic Growth: during this quarter, we had an organic growth of 9.3%. 🎯 OneISS: The OneISS strategy continued to be a priority. 📈 Commercial Development: we kept investing and strengthen the commercial development - as an example, the customer retention rate is at 95% (LTM). Check all of the Q3 Results in here: https://lnkd.in/d4TPrHz4 🚀 #ISS #OneISS #APlaceToBeYou
Q3 2023 Trading Update
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