Maria Walter’s Post

We ensure customer solutions with value 👍

Customer service book lists are awesome. One bit of advice: you don't have to read them all. 1. Focus on one specific customer service challenge. 2. Pick the book that can best help you solve it. 3. Apply what you learn from the book as you go. For example, The Effortless Experience is fantastic if your goal is reducing customer friction. Never Lose a Customer Again is perfect if you want to retain customers through effective onboarding. Hug Your Haters is excellent for turning negative feedback into opportunities for growth. Who should read my book, The Service Culture Handbook? It's for leaders who want to get their organization (or team) obsessed with customer service. The book is a step-by-step guide for building a service culture. Thanks for putting this together, Max!

"I'll sell anything but insurance" If you're in sales and say some version of what Lexi Myers (Weber) AAI, CIC, CRM, TRIP said, you're cheating yourself from exploring one of the best B2B sales careers on the planet. Way to go Lexi (only wish I had recruited her)! #insurance #insuranceindustry #sales

"I'll sell anything but insurance" If you're in sales and say some version of what Lexi Myers (Weber) AAI, CIC, CRM, TRIP said, you're cheating yourself from exploring one of the best B2B sales careers on the planet. Way to go Lexi (only wish I had recruited her)! #insurance #insuranceindustry #sales

For many teenagers, the classic summer experience means clocking in! ⏲️☀️ With Michigan teens about to turn in their applications, here's what restaurant operators need to know about hiring and inspiring teenage summer workers - and how a job in hospitality could set young professionals on the path to success from an early age. Read more at the MRLA Blog ➡️ https://bit.ly/3V8TVTz

🔦💡Spotlight on Daniel, one of our amazing Teens In Public Service (TiPS) interns for our Summer Academy program. We are lucky to have a great relationship with TiPS and their incredible youth leaders. Meet Daniel, a local role model with a passion for community building: 🏗What interests you about public service? What interest me most about public service is making a difference in my own and others' communities. 📚What do you enjoy about working the Summer Academy Program at ASC? I enjoy the fact that it’s obvious everyone puts in effort whether it’s staff organizing stuff or students working hard. 🔮️What do you want your future in public service to look like? I want to be a leader of communities and support positive change. ⚽️Tell us about a hobby of yours when you are not working! A hobby I really enjoy is sports from watching them to playing them. My favorites are soccer, basketball, and football.

I could write you instructions out of a paper bag, if you needed me to. Hell, I could write you the e-learning on how to make the paper bag first! (and write the copy to the website you'd need to sell that bag) But don't forget, I write fiction too:

Join our webinar to find out more about our new Corporate Responsibility & Sustainability Practitioner apprenticeship starting in May 👇

“The Question That Changed My Career (and My Life)” “Do I want to be him when I’m fifty?” It was the early 1960s when I had my first job as an apprentice grocer at William Low’s—a world devoid of prepackaged food. Items like butter and cheese came in 40-lb slabs, and bacon was cut fresh to order. It was a time before the rise of supermarkets, and everything was done by hand. I was close to completing my apprenticeship, looking forward to a raise and maybe, just maybe, a path to management if I improved my academics by attending night school. On paper, my future seemed bright. Then came the moment that stopped me in my tracks. I’ll never forget it. I was standing behind the counter, watching the assistant manager—a man who’d been in the trade for decades—leaning casually on the bacon slicer, chatting to a customer as she left the shop. There was nothing particularly unusual about the scene, but something inside me shifted. I stared at him and thought, “Do I want to be him when I’m fifty?” The answer came instantly: "No." In that split second, I realised that staying on this path, even with the promise of stability and promotion, would not lead me to the life I wanted. What life did I want? I had no idea then, but I knew then that this was not what I wanted. Sometimes, life-changing moments happen when you least expect them. For me, it wasn’t a dramatic event—just an ordinary day, a simple realisation, and a question that changed everything. What’s the question that could change your life? Above all else, remember that it's never too late to ask yourself that all-important question: "Is this who I want to be?" #CareerTransition #PersonalGrowth #LifeLessons