Marketing does not start from when you launch that Advert on Facebook! Or from when you call the first prospect to talk about your service and products! And no it does not start from the time you officially open the doors of your business for the public to start coming in!
Marketing starts from the production and research around whatever you sell.
In Downtown Kampala, are 2 of my favorite restaurants. I love to call Namagwatala's Restaurant, and I love to call Campuser's Corner.
To those who speak the dialect, you can understand that Namagwatala is loosely translated as a lousy woman or wife in Luganda! This easily relates to the experience I usually find at this one restaurant!
Its waiters have no uniform but they are well dressed (at least for the downtown setting), they will likely forget the local sauce you requested, if they don't, they may forget a fork on your plate, and if they don't, the fork won't be perfectly clean if all this is not the problem, then they won't have your favorite mineral water (and they won't buy it for you elsewhere), if they have it, it will be too cold!
This restaurant drives me crazy!😤 But I visit it consistently every when I can, why? Because their dishes have that African flavor and touch I yearn for in Local dishes!
Campuser's Corner on the other side, has a better setup, better customer service, better payment culture, better order procession time, and better communication skills! I love Campuser's Corner, but their food lacks a lot of things! The rice is usually burnt it is too dry, and the beef is dry and too tiny, almost everything is over-fried! It's hard to tell if I went organic or if I took the street food route!
Onto this, Namagwatala has quite the traffic compared to Camouser's Corner! Despite their problems (which we as customers consistently call them to work on)!
Main lesson? Start your marketing with your quality! By understanding your customer! And finding out what turns them on! Give them that! Branding, advertisements, P.R., and publicity will come later.
But true Marketing is in your quality!
Operations Director at Autoflame Engineering Ltd
3wMarianne, please to meet with you and also Jasmine and the team from DBT. All the best.