Melanie Mancenido’s Post

KSA Financial Industry Leaders in GTB and Digital meet together discussing next week - Convergence of Cash and Trade/Supply Chain Finance , Key Trends driving Digitisation aligning to robust KSA Vision 2030 including evolving AI adoption along with few more interesting insights to share.

#WinningWednesdays: How did #Singapore’s top banking #brands DBS Bank, UOB and OCBC grow in brand value? As global crises continue to hurt the global economy 📉, Singaporean banking brands have proven resilient amidst these headwinds. They were able to hold their ground by equipping themselves with strategies to grow their brand value 📈💪. What are these strategies? Swipe right to find out more in our inaugural post! #BrandValue #BrandStrength #BrandStrategy #Banking

I am thrilled to share a transformative sample case study for Maybank that I had the privilege of working on, which showcases the new digital cheque clearing process, set to revolutionize how to handle cheques digitally 🔍 Problem: Traditional cheque clearing processes involve prolonged customer wait times and cumbersome manual paperwork. 💡 Hypothesis: By digitizing the process, Maybank can streamline operations and significantly enhance customer satisfaction. 🔧 Solution: I have crafted a comprehensive plan, which I've outlined in the attached deck. It covers: In-depth Analysis Strategic Hypotheses Solution Framework 📊 Case Study: Through this case study, the efficiency and effectiveness of the digital cheque clearing process is demonstrated , highlighting key improvements in speed and customer convenience. 🌟 Why This Matters: Digitization is not just about keeping up with technology; it's about elevating our operational efficiency and delivering exceptional customer service. I believe this initiative will bring about substantial improvements, but I'm eager to hear from you! 💬 I’d love your opinions and perspectives: How can we make this feature even better? What aspects of cheque processing would you like to see digitized first? Share your thoughts in the comments below! #Maybank #Digitization #Innovation #CustomerExperience #OperationalEfficiency #Fintech

Day 6 competition in CIB Egypt Tobic about: In podcast style,on the topic of Retail Banking based on what you learned today Overview In the bank are two main lines of business: •institutional banking▶️ mainly taking care of enterprise and big or medium size companies •retail banking▶️ taking care of the individuals In both two lines have 2 main functions: 1-team looking after the projects and preposition that making the offer 2-another team looking after offering Mainly in retail banking have different acquisition or distribution channels: 1•branches Most crucial distribution channels for two reasons: formation of perception to the customer, that is most transaction it is done in the branches 2• alternative channels as direct sales and telesales 3• digital channels have three advantages ➡️Cost of doing business or transaction more efficient than doing in the branch ➡️It great customer experience ➡️Very convenient Mainly the business more complex and more discussions are held in branches Customer experience to get my tasks done as quickly as possible. Thanks a lot Mr.Fady Basta for clarifying session Thanks Mr. @mahmoud elmasry for a simplified and comprehensive explanation of the economy in Egypt Farida Elsefary #CIB_Summer_Internship_2024

AEON Credit Service (M) Berhad and its associated company, AEON Bank, have received approval from the Bank Negara Malaysia and the Minister of Finance to launch digital banking operations in Malaysia. This marks AEON Bank as Malaysia's first Islamic digital bank. The permission came after BNM validated the Bank's operating readiness. AEON Bank is a subsidiary of AEON Financial Service Co., Ltd.. Raja Teh Maimunah, chief executive officer at AEON Bank, stated: “Our core mission is to advance the promotion of financial inclusion and Islamic banking. As part of one of Malaysia’s most recognised retail household brands, we aim to provide accessible, inclusive, and Shariah-compliant digital banking solutions to our AEON Group of customers as well as to all Malaysians. It is our intent to empower our communities with access to digital financial services which are simplified, safe and secure." “This momentous occasion marks a significant leap forward in redefining financial services provided by the AEON Group and reaffirms our commitment to continuing our support for financial inclusivity,” added Daisuke Maeda, Managing Director of AEON Credit, one of the leading non-bank financial entities in Malaysia. AEON Bank will roll out its new app in phases, starting with a private beta testing phase for AEON Group workers. It plans to disclose its phased rollout in the first half of the year. Click here to read the full article: https://bit.ly/3TSzjQi TAB Global #AEONBank #digitalbanking #Islamicbanking #financialinclusion #Malaysia #BankNegaraMalaysia #Shariahcompliant #financialservices #AEONGroup #fintech #bankinginnovation #financialtechnology #financialinstitutions #digitaltransformation #bankingapproval #theasianbanker #tabglobal

CIMB THAI is No.1 Bank in Customers' Hearts CIMB Thai Bank is ranked No.1 in customer experience satisfaction scores. It continues to organize its “Pang Verr” project, which encourages employees to innovate, design, and improve work processes. Ms. Uthaiwan Sukphanpim, Executive Vice President, Customer Experience Management, CIMB Thai Bank, revealed that the Bank achieved the highest Net Promoter Score (NPS) of 85, up from 63 the previous year. This survey was conducted by Ipsos Co., Ltd., a reputable and widely accepted market research company. According to the survey results, customers are most satisfied with the Bank's employees (People). They find the staff to be attentive, knowledgeable, and understanding of their inquiries. The employees are regarded as expert financial advisors, ready to provide advice, offer promotions, solve problems, and treat all customers equally with kindness. Customers also appreciate the Bank's products which are diverse, distinctive, and meet their needs, including the streamlined working processes that require less documentation and do not involve long waits. The Customer Experience Management Team aims to provide CIMB Thai customers with an extra-mile experience, encouraging them to recommend the Bank's services to others. This dedication prompted the initiation of a survey project to listen to customers' voices and use their feedback for continuous improvement. In 2018, the Bank's NPS score was negative. Since then, the Bank has strived to make a difference by actively engaging with customers and implementing employee engagement activities. As a result, the NPS scores have consistently improved, positioning CIMB Thai as the No.1 bank among its peers in the market. Previously less satisfied detractor customers and moderately satisfied passive customers have become promoters, returning to use services and referring the brand to others. This achievement is a testament to the Bank's success as it celebrates our 15th anniversary. Ms. Uthaiwan further explained that the Bank aims to maintain its standard as the No.1 Bank in Customers' Hearts. The internal initiative “Pang Ver” was launched, encouraging employees to brainstorm ideas and submit them in a contest. The goal is to further develop the service process and deliver excellent service via every touchpoint, including the application, branches, and Wealth Center. This aligns with CIMB Thai's values of being a customer-centric organization. #CIMBTHAI15Years #GrowingForward  #CIMBTHAIBANK #ธนาคารซีไอเอ็มบีไทย  #MOVINGFORWARDWITHYOU 

Competition 8 ✨ Customer rights in the banking sector are crucial for ensuring fair and transparent interactions between financial institutions and their clients, and here I made an explanatory video of customers' rights and added some tips every customer should know📍 Farida Elsefary Nader Fouad Morcos Mikhail #CIB_Summer_Internship_2024 CIB Egypt

Catatan no 04: The technology and operations of the year. PT Bank Tabungan Negara (Persero) Tbk leads in technology and operations at ABF Wholesale Banking Awards 2024. BTN's strategic IT advancements and operational efficiencies secure top honours, affirming its role as a pioneer in the Indonesian banking industry.   PT Bank Tabungan Negara (Persero) Tbk (BTN) has been honoured with the prestigious Indonesia Domestic Technology & Operations Bank of the Year title at the ABF Wholesale Banking Awards 2024, recognising its robust IT strategies and operational excellence. This accolade underscores BTN's commitment to integrating cutting-edge technology to enhance its banking operations, aligning with its vision to become the Best Mortgage Bank in Southeast Asia by 2025.   BTN’s strategic focus on Information Technology is encapsulated in its Information Technology Strategic Plan (RSTI) spanning 2021 to 2025, which revolves around enhancing infrastructure and security for data processing. This strategy is founded on four pivotal pillars, including aligning IT initiatives with business objectives, designing scalable technology stacks, establishing a versatile IT operating model, and developing an IT transformation roadmap that integrates human capital, processes, and technology.   Throughout 2022, BTN undertook significant preparations for a large-scale transformation. This included revising critical systems for enhancement or replacement, adopting an agile-based multi-speed IT operating model, and concentrating on elevating IT maturity. These efforts are part of a broader agenda to develop a digital mortgage ecosystem through digital channel development, merchant system improvements, and business process automation, all aimed at bolstering efficiency and regulatory compliance. #BTN #HGCTHI #LifeasBTNers #TechnologyTakeOver #ITMajuBTNMelaju

Maybank, one of Malaysia's leading financial institutions, is currently facing a wave of public frustration as its MAE app and Maybank2u online platform experience technical difficulties. The malfunction, which came to light today, has affected essential banking services, including online transactions and access to savings, leaving customers in distress and unable to carry out routine financial activities. via Investing.com #retailbanking #bank #banking #riskmanagement #risk https://lnkd.in/gdNZXZy6

Day 8 of CIB Egypt daily competition💙💙. Today's competition topic: "awareness video about customer rights in the banking sector" Remember knowing your rights is the first step toward a better banking experience and this vedio is designed to empower you with the knowledge you need to ensure your banking experience is fair, and also I am talking specially in this vedio about some of the services provided by CIB Bank regarding its customers rights. #CIB_Summer_Internship_2024 CIB Egypt Farida Elsefary Nader Fouad