Don't miss this series where our leaders share their perspectives on CX trends and predictions for 2024. In this edition, our COO and long-tenured industry expert, Mike Schwartz, weighs in with his thoughts on what's to come in 2024! #customerexperience #customerjourney #OvationCXM #CXtechnology #cxmanagement #cxm
What are the biggest changes coming to CX? Hear from our COO, Mike Schwartz, an IT leader with decades of experience in enterprise #technology. Here are some of the highlights: 1. There will be a more seamless integration of AI into the customer experience vs. one-off bells and whistles. 2. Consumers and businesses will demand that the AI capabilities they are using personally become embedded into the offerings they pay for. 3. Disparate data stores will have to become connected because AI is only as good as the data it is trained on. See more of our team's predictions for 2024 around #CX and #AI in our Resource Center: https://lnkd.in/eJ9VQ2pg #customerexperience #customerjourney #OvationCXM #CXtechnology #cxmanagement OvationCXM
