What a joyride it has been! 🥳
Finally, the new Shell Commercial Hub, a one-of-a-kind customer service portal, is now available to all Commercial Fuels customers in the D-A-CH region. I picked up this project(-idea) right from the start of my new assignment when I switched jobs internally from Mobility Sales to Trading & Supply Commercial Fuels. 💭
This idea was born from the vision of enhancing operational efficiency between Shell Sales Negotiators and Commercial Fuels B2B customers by creating an online connection that allows customers to view and manage their pick-up contracts. Since then, it has evolved into a showcase project! 🚀
The three key factors contributing to our success were an exceptionally talented IT team, including front-end and back-end developers, UI/UX researchers and designers, testers, analysts, data and solution architects, highly motivated business Subject Matter Experts such as Key Account Managers, Sales Negotiators, and Pricing experts, as well as a streamlined SCRUM project framework encompassing backlog management, SCRUM meetings, and sprints. 👏
For me, this project marked my first experience managing a major project in Shell from start to finish, and I learned and developed new skills and knowledge nearly every day throughout the journey. In less than a year, we completed the first phase of the project and launched the MVP (minimal viable product). Just two months later, we already onboarded nearly 500 users and received outstanding feedback from our B2B customers, including comments like "best tool in the market" and "super easy to navigate." We are committed to continually enhancing our platform to provide more value to our customers. 💪🏻
I would like to take a moment to express my gratitude to everyone who has been a part of this exciting journey. Every individual involved in this project went above and beyond to create this fantastic customer platform. 🙏
It is also a great honor for our entire team to have received the Shell 2nd Quarter 2023 Vice President Products Award for our Commercial Hub! 🥇
Sonja Wiechert Dirk Abend Patrick Böttcher Andreas Hochdoerffer Lena Hoppe Olaf Mielau Phil Ehmke Johann Vajen Daniel J. Tschaikowski Priyam Tiwari Ansh Akhil Abdullah Khan Vatsala Trivedi Santosh Kumar Shefin P N (+many more that are not on LinkedIn)
Link to the portal: www.shell.de/commercialhub
Link to our marketing video: https://lnkd.in/eHnciJga
#shellcommercialhub
#customerserviceplatform
#commercialfuels
#shell
#digital
#customerfocus
#technology
#future
#digitalisierung
#energiehandel
#digitalisierungsstrategie
Co-founder & CEO at Anrok
2mowww.anrok.com/careers