Michael Watson’s Post

Last week marked an important moment in our inclusivity efforts, as Marriott in the UAE proudly collaborated with other organisations, including Accor, Hilton, IHG Hotels & Resorts, Kempinski Hotels, Radisson Hotel Group, and Rotana Hotel Management Corporation PJSC, for a transformative event—#BeyondAwareness: Bridging the Inclusion Gap. Our focus was on empowering People of Determination in the Hospitality Industry while driving inclusive employment opportunities within the sector. United in purpose, we aimed to move beyond just raising awareness, ensuring active support for every person of determination. This shared commitment established a foundation connecting hearts, minds, and opportunities, fostering a society that celebrates diversity. The event was more than just a gathering; it was a collaboration of efforts. It was an inspiring morning, focusing on closing the gap between awareness and action, especially in promoting inclusive employment opportunities for people of determination within the hospitality sector." Our mission extends beyond awareness; it involves translating awareness into tangible actions within the hospitality sector, as we aim to proactively welcome and embrace People of Determination into the workforce. #marriottinternational #marriottcareers #BeyondAwareness #InclusionMatters #peopleofdetermination #UnityInDiversity

I have formally left Marriott. There are so many things that I learn about and observed while working here. I want to thank everyone who knows me 🩷 Here I share a few points of view about me in Sales Industry 1. Confident - Bring a high level of confidence with you wherever you go because that is your own brand. One of the things that might boost your confidence is grooming professionaly. 2. Sales Technique - I never imagined that I would be in the sales industry, and it has been an incredible roller coaster ride. When you work in this field, the thought of how to approach the client will come to you naturally and passionatelly. Depending on how you handle things. I'm delighted to report that, despite the fact that I was a sales coordinator who wasn't in charge of an account, my colleague gave me the opportunity to attempt doing the sales, inspections, and customer service on my own, and I was managed converted more than 100k in sales. 3. Communication - One of the most crucial aspects of good teamwork and organisation is communication. 4. Coordinate Department - I enjoy doing administrative tasks. When everything is completely done, I feel satisfied inside. gradually gained expertise. Besides, We do commemorate significant occasions in our department, such as monthly birthdays, open houses, and accomplishments. I love when each of my coworkers feels valued. 5. Learning Process - Based on my experience, I'll think that it's natural to need some time to understand all the tasks and everything as you are the one doing them. It's okay for you to handle it slowly. 6. Compliment - One of my achievement i can say is, It means a lot that my director of sales, Puan Farah, compliment me as a "Fast Learner worker " and I'm proud of myself. One words might change your day ✨ 7. Be Yourself - Be who you are and ignore the negativity. Stand for yourself ✨ I believe this to be the end. However, I wish to work with Marriott again in the future. InshaAllah ❤️ #officiallyleft #marriottputrajaya #ioiresortcity #brightfutureiscoming

🌟 𝗥𝗲𝗳𝗹𝗲𝗰𝘁𝗶𝗻𝗴 𝗼𝗻 𝘁𝗵𝗲 𝗝𝗼𝘂𝗿𝗻𝗲𝘆: 𝗛𝗼𝘁𝗲𝗹𝘁𝗶𝗺𝗲'𝘀 𝗘𝘅𝗽𝗮𝗻𝘀𝗶𝗼𝗻 𝗮𝗻𝗱 𝗥𝗲𝘀𝗶𝗹𝗶𝗲𝗻𝗰𝗲 𝗶𝗻 𝗗𝘂𝗯𝗮𝗶 As we step into the second week of January 2024, hotels in Dubai are bustling with preparations for the peak season. We understand the challenges hoteliers face in changing their PMS during this hectic time. That's why we're in constant dialogue, helping them plan system upgrades for the upcoming summer season. 🚀 A Look Back to 2020: 𝐄𝐱𝐩𝐚𝐧𝐝𝐢𝐧𝐠 𝐇𝐨𝐭𝐞𝐥𝐭𝐢𝐦𝐞: We opened our Dubai branch to bring Hoteltime PMS closer to the Middle East market. 𝐍𝐚𝐯𝐢𝐠𝐚𝐭𝐢𝐧𝐠 𝐓𝐡𝐫𝐨𝐮𝐠𝐡 𝐂𝐡𝐚𝐥𝐥𝐞𝐧𝐠𝐞𝐬:The impact of COVID-19 was felt deeply, affecting both the hospitality sector and tech solutions. There were moments of doubt, but my CEO Jan Hejny's unwavering support and motivation kept us going. 🤝 Working with HotelTime Solutions: It's different. Working with Jan Hejny and the team has been a remarkable journey, filled with learning and growth. 🎯 Our Mission here: Selling a PMS is no small feat. It's the core of a hotel's business, and change doesn't come easy. But we're here to assist, offering demos for hoteliers to discover the capabilities of Hoteltime PMS. Here's to more years of success and pushing beyond limits! #Hoteltime #HospitalityTech #PMS #DubaiHotels #Leadership

This picture will always hold a special place in my heart.. The *pre-opening* team of the World's Tallest Hotel (then) the JW Marriott Marquis Dubai and what an enthralling journey it was. Can't thank enough for all the learnings, trainings and the biggest opportunity of my career.. #hospitality #preopening #operations #corporatesales #training #learninganddevelopment

Because learning is fundamental.

My conversation with Ranju Alex, Marriott International on how they are leading the customer experience agenda within the hospitality sector. Interestingly, Mariott International runs one of the largest loyalty marketing programs Mariott Bonvoy and Ranju claims most of their repeat customers tend to be Bonvoy users. In an ecosystem where homestays, boutique properties and caravaans are competing to accomodate guests, Mariott is staying head of its competitors by focusing on unforgettable experiences. A recent example was its partnership with Ed Sheeran's India tour that attracted audiences of 50,000. While many industries are focusing on digital customer experience with an all or nothing kind of approach, Marriott has to balance between both high-touch and low-touch experience based on preferences of its numerous guests. Many more interesting aspects came to focus in our conversation. Hope you find it insigful.

It's a wrap! A heartfelt THANK YOU to all of our Amazing T&H customers, partners, and Salesforce team members for making  #Dreamforce an unforgettable week. It was incredible to see everyone and a true testament to our passion and work in Travel & Hospitality. #DF23 #generativeAI #hoteltechnology #traveltechnology #hotels #travel #travelindustry #hotelindustry #AirlineModernization #AviationInnovation #AviationIndustry

Digital Transformation is reshaping the way business is done. Consumers continue to require a more seamless guest experience – and travel, hospitality, leisure & entertainment leaders need to innovate and adopt new technologies to meet the expectations of this new tech savvy breed of customer. At Guest Xperience Tech Summit & Expo 2024 we will gather the world’s brightest minds, the boldest innovators, and the most influential executives to drive the future of the industry. Our mission is simple yet powerful: to drive the ultimate guest experience by providing the most comprehensive and cutting-edge guest tech content available. This is not just another congress — it is a platform where global experts will present ground-breaking ideas and solutions that will reshape the world of travel, tourism, hospitality, leisure, and entertainment. Join us as we unlock the potential! www.gxt-summit.com #ICCAWorld #EventProfs #MeetingsIndustry #GXT #InAbuDhabi Kenes Group ADNEC Group Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi)

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