Milton Pedraza’s Post

Here is the strategic reinvention I propose for The Estée Lauder Companies Inc.: First, Ted Levitt said people want to buy perfect holes, not drills. It’s solutions, not products, that matter. Beauty is skin deep. Wellness, Health and Longevity penetrate far beyond the pores. It's 2023. So what exactly should The Estée Lauder Companies Inc. do? 1-Keep innovating in mass and prestige beauty products; but invest in effective, innovative, relevant science and technology; not just silly brand stories and ingredients. Beauty from the inside out. Consider ingestibles vs topicals.  2-Invest in mass and luxury member subscription SERVICES. Similar to how Petco has successfully invested in veterinary services and pet grooming, etc, Estee should roll up facials and other services companies. And create a national chain of dermatology companies for relevant customer segments in select areas. Those industries need enhancements in services/lack extraordinary customer experiences. Estee can add value by bringing in experts to make those investments pay off big in high margins, data, deep relationships and high customer lifetime value. 3-Hire, retain and educate emotionally intelligent brand ambassadors and elevate their performance. Whether Estee realizes it or not, in the Age of AI, everyone is in the Extraordinary Customer Experience/High Performance Relationship Building business. Luxury Institute increased a luxury beauty brand's counter sales 15-30 percent almost instantly with our emotional intelligence-proven Luxcelerate system. We have the research, experts and education that you need to get back on track and drive the stock price. We have the case studies and testimonials to prove it. Most importantly, we have the TRUST of UHNW and HNW SuperClients, Top-Tier brand leaders and front line associates, to EXECUTE.#esteelauder #luxury #beauty #skincare #facials #makeupartistry #luxury #luxurybrands #luxuryfashion #lvmh #luxurygoods #luxurybusiness #luxurymarketing #luxuryexperience #luxurylifestyle #hnw #uhnw

WSJ News Exclusive | The Estée Lauder Family Built a Beauty Empire. A Succession Rift Threatens It

WSJ News Exclusive | The Estée Lauder Family Built a Beauty Empire. A Succession Rift Threatens It

wsj.com

Great reputation in Brazil among HNWI! Should not miss the timing!! Perfect Milton!!

Like
Reply

To view or add a comment, sign in

Explore topics