Miriam Cross’ Post

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Technology Reporter at American Banker

It sounds counterintuitive, but fintechs argue that digital outreach in debt collections is more compassionate -- and effective -- than traditional methods involving human agents. Data from Datos Insights and Ariana-Michele Moore backs this up. I examined how artificial intelligence and machine learning are key to TrueAccord January InDebted Equabli, Inc. and learned about the technological evolution of the debt collections business from Joann Needleman.

Is fintech the key to better debt collections?

Is fintech the key to better debt collections?

americanbanker.com

Meaghan Wood

It’s not what you find, it’s what you find out.

1mo

Fascinating data - not to mention the compliance risk mitigation when standardizing this communication + outreach in a top-down policy manner. Sharing overwhelmingly positive customer sentiment data we're seeing alongside 85% digital RFI response rates from customers. By reimagining these negative CX compliance workflows, banks can transform low value capture activities into a UX-centric digital customer outreach experience for positive top & bottom line results. Banking's legacy manual compliance operations are not scalable or sustainable given current trends. Something's gotta give for backlogged teams struggling to battle alerts & rising collections activities - thoughtful automation that empowers teams to do more & better with less are the theme for the foreseeable future: https://vimeo.com/930177154

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